Reset Xiaomi camera to factory settings: 4 proven ways

Resetting Xiaomi’s camera to factory settings can be required in a variety of situations, from selling the device to fixing software failures. The procedure seems simple, but in practice users are faced with nuances – wrong method choices, loss of access to the Mi Account account or unexpected errors in the Mi Home app. This article covers all current reset methods (including hidden ones), explains why the camera may not reset, and provides a checklist for safe preparation.

We’ll cover all the popular models from the Mi Home Security Camera 360° to the Xiaomi Mi Camera 2K Pro, and we’ll also cover how to avoid common mistakes. If you’ve tried to reset your camera and you get the message “Failed to reset” or “Device offline,” here’s the solution.

⚠️ Important: Reset removes all settings, including account binding, record history (if stored in the cloud) and user settings (discovery areas, schedule.

1.When do you need a Xiaomi camera reset?

Resetting the camera to factory settings is a last resort, but sometimes it's the only one that helps.

• 🔄 Selling or transferring a device – the new owner will not be able to connect the camera to your account if you don’t perform a reset.
• 🐞 Software failures: The camera is permanently shut down, does not respond to commands in Mi Home, or issues a Connection failed error.
• 🔒 Loss of account access: If you forget your Mi Account password or your device is linked to someone else’s profile.
• 📡 Wi-Fi problems: Camera doesn’t connect to new network after multiple attempts.
• 🔄 Firmware Update: Some versions of the software require a reset to install correctly.

Before you start, check if a more gentle method will help:

• ⚡ Restart the camera (turn off power for 30 seconds).
• 📱 Update the Mi Home app to the latest version.
• 🌐 Make sure your camera and smartphone are connected to the same Wi-Fi network (to set up).

If these actions don't solve the problem, start resetting. But first, look at the risks.

⚠️ Note: On some models (e.g. Xiaomi Mi Home Camera 2), resetting through a button can result in a lock. IMEI, If the device was purchased in China and linked to a regional server, then a support request with proof of purchase will be required.

2. Method 1: Reset via the Mi Home app (the safest)

This is the official method recommended by Xiaomi.It works for most models and does not require physical access to the device (if the camera is connected to the network).

Step 1. Open the Mi Home app and go to the Devices (or Devices) tab.

Step 2. Find your camera on the list and tap its name to open the control panel.

Step 3. In the upper right corner, press three dots (⋮) and select the device settings.

Step 4: Scroll down and find the option Reset to factory settings. Confirm the action.

The camera will reboot and be ready for a new setup, taking 1-2 minutes to complete.

Remember or take photos of the camera’s current settings (discovery zones, sensitivity)

Make sure the camera is connected to Wi-Fi and online

Check that the latest version of Mi Home is installed on the smartphone

Disable VPN (it can block access to Xiaomi servers)

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⚠️ Note: If the menu does not include Delete Device, the camera is tied to another account, in which case use methods 3 or 4 (reset via button or Mi Home for Android with debugging mode).

Mi Home Security Camera 360°

Mi Home Camera 2/2K/2K Pro

Xiaomi Mi Camera PTZ

Another model

I don't know.

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Method 2: Hardware reset (Reset button)

If the camera is not responding to commands in the app or you have lost access to your account, a physical reset will help.

Where to look for the button:

• 🔍 Mi Home Security Camera 360° — small hole on the side (you need a paper clip or toothpick).
• 🔍 On the Mi Home Camera 2K — button under a rubber plug on the back.
• 🔍 Xiaomi Mi Camera PTZ — cockpit.

Instructions:

1. Turn the camera on (the indicator should be blue or yellow).
2. Find the Reset button and hold it for 10-15 seconds (until the indicator flashes yellow).
3. Release the button and the camera will sound and start rebooting.
4. Wait until the indicator lights up in blue (means ready to set up).

On battery models (such as Xiaomi Mi Home Camera 2C) be sure to turn off the power and remove the battery for 30 seconds before resetting.

⚠️ Note: MicroSD-enabled cameras (e.g. Mi Home Camera) 2K Pro) Resetting through a button does not format a memory card. To erase records, remove it and format it manually on a PC.

4. Method 3: Reset via Mi Home for Android (hidden method)

If the standard methods don't work and the camera is tied to someone else's account, you can use the debugging mode in Mi Home for Android, a technique that requires technical skills but often saves you in desperate situations.

Step 1: Install the Mi Home version 5.6.52 or lower (newer versions block this method) from APKPure.

Step 2: Enable the developer mode on your phone:

Settings → About the phone → 7 times tap on the “Assembly Number”

Then go back to Settings → System → For developers and activate Debugging via USB.

Step 3: Connect your phone to your PC and execute the command in ADB:

adb shell am start -n com.xiaomi.smarthome/.device.common.DeviceResetActivity

After that, a hidden reset menu will appear in Mi Home.

Step 4: Select your camera from the list and confirm the reset. The device will reboot.

⚠️ Warning: This method can block a Mi Account if you try to reset a camera tied to another user. Xiaomi sees this as an attempted hack.

5. Method 4: Reset via web interface (for advanced)

Some Xiaomi cameras (such as the Mi Home Security Camera 2) have a hidden web interface that is available on-premises. IP-This is a good way to do it if you know the router's login and password.

Step 1. Find it. IP-camera address:

Go to the router control panel (usually 192.168.0.1 or 192.168.1.1) → DHCP- clients.

Look for a device called lumi.camera or Xiaomi_XXXX.

Step 2. Enter IP-The camera address to the browser address bar. The authorization page should open.

Step 3: Enter the standard entry data:

• Login: admin
• Password: 123456 or password (depending on model).

Step 4. Go to System Tools → Factory Reset and confirm the action.

If the password doesn’t fit, try resetting the camera through the Reset button (method 2), and then try again.

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If the web interface doesn’t open, check if the firewall or antivirus is blocking it. Also try using Mozilla Firefox browser – it works better with local ones. IP-page-page.

6. Frequent errors and their solutions

Even if you follow instructions correctly, users face problems, and here are the most common mistakes and ways to fix them:

• 🚫 Failed to reset error: Check the camera's network connection (the indicator should be blue). Update the Mi Home to the latest version. Reconnect the camera to another Wi-Fi network (e.g., a mobile hotspot).
• 🔌 The camera does not respond to the Reset button: Make sure you hold the button long enough (at least 10 seconds).Try using another object (e.g., an unbended clip instead of a toothpick).Switch off the power for 30 seconds, then try again.
• 🌐 Camera reset but doesn't connect to Wi-Fi: Check if the camera supports your Wi-Fi frequency (2.4 GHz or 5 GHz).Most Xiaomi models only run on 2.4 GHz. Turn off the router feature WPA3 — Some cameras don't support this protocol.
• 🔒 Camera requires old account after reset: This means the reset has not been completely reset. Repeat the procedure through the Reset button, holding it for 20 seconds. If the camera is tied to a Chinese server, contact Xiaomi with a check to buy.

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If the camera is resetting and it is “Device is locked” it means it is tied to another region (e.g. China), in which case it can only be officially unlocked through support with proof of purchase.

7. What to do after the discharge?

When the camera goes back to factory settings, it needs to be reconfigured. Here's a step-by-step algorithm.

1. Install the Mi Home app (if not already installed) and log in.

Set up the parameters

• Set up motion detection zones.
• Set the sensitivity of the microphone and sensors.
• Link the memory card (if any).
• Update the firmware (if an update is available).

⚠️ Note: If you sell or transfer a camera, don’t set it up for your account – the new owner must link the device to your account.

8. FAQ: Answers to frequent questions