How to make Reset on Xiaomi robot vacuum cleaner: a complete reset

Modern cleaning devices from Xiaomi are complex gadgets that depend on the stability of software and the correct settings of the network. Sometimes users face situations when the robot stops responding to commands, loses contact with the router or begins to build a map of the room incorrectly.

Factory resetting may be required when selling a device, changing an ISP, or after a critical firmware error. It is important to understand that there is a difference between simply reconnecting to Wi-Fi and deeply resetting all system data. Incorrectly performing a sequence of actions can lead to the robot vacuum cleaner going into standby mode or requiring firmware reflashing.

In this guide, we will take a closer look at all the ways you can restore your smart app to work, and we will look at both the software methods through the Mi Home app and the hardware button combinations that are relevant for most models, including the Mi Robot Vacuum-Mop series, Roborock and Vacuum-Mop Essential.

When you need a complete reset of settings

Users often confuse temporary glitches with serious system errors that require intervention. Factory resets are a radical measure that deletes all user data, including cleaning history, stored room maps and account binding. The first sign of the need for such a procedure is the inability to connect the device to the new Wi-Fi network, even if the password is entered correctly.

Reset is also necessary when transferring a device to another owner, and if you simply remove the gadget from your app, it may remain locked in your account and the new owner will not be able to activate it, and a reset is often required if the robot has started to move around the room chaotically, ignoring virtual walls or previously built routes.

⚠️ Warning: Before performing a full reset, make sure you remember your Mi Account details if you plan to re-link the device.

Another reason for this may be a software version conflict: If a device is unstable after an automatic firmware update, returning to its original state often solves the problem of module compatibility, which is rarely required to change the region of use, although modern Xiaomi models are able to automatically determine geolocation.

Preparation for the recovery procedure

Before you start active actions, you need to perform a number of preparatory steps, this minimizes the risk of errors in the process. First of all, make sure that the battery of the device is charged at least 60%.

The second important step is to have a stable Internet connection on your smartphone. Although the reset itself happens locally on the device, re-initialization and verification of updates will require access to Xiaomi Cloud servers. It is also recommended to free up space in the phone’s memory if you plan to reinstall the Mi Home or Xiaomi Home app immediately.

You'll need to do a primary diagnostic, see if the wheels are stuck, if the sensors are cleaned, if the dust container is empty, sometimes the problem is solved by a simple cleaning, and a complex Reset is not necessary, and if the mechanical obstacles are eliminated, and the error persists, move on to the next step.

Resetting the Wi-Fi module settings

The most common problem is loss of connection with the router. It doesn't always require a full reset, just reboot the network module. Most Xiaomi and Roborock models use a combination of buttons. Usually you need to simultaneously press the on button and the return button to the base (or the Spot cleaning button) for 3-5 seconds.

At that point, you'll hear a voice message in English or Chinese: "Reset Wi-Fi" or "Wi-Fi configuration mode." The network indicator will flash orange or blue to signal readiness for pairing, and then in the Mi Home app, you click on the plus in the upper right corner and select to search for a new device.

• 🔘 Press the power button and the home button at the same time.
• 🔊 Wait for voice confirmation of the network reset.
• 📱 Open the app and start searching for the device again.

It is important to note that Wi-Fi frequency should be 2.4 GHz. Many modern routers operate in the 5 GHz band, which is not supported by most models of robot vacuum cleaners. If resetting does not help, check the router settings and make sure that the 2.4 GHz network does not turn on the hidden SSID mode.

Full Hard Reset for different models

If you want to erase all data, including maps and history, you use the Hard Reset method. The procedure may vary depending on the specific model of your robot vacuum cleaner. Below are the instructions for the most popular lines.

For the Mi Robot Vacuum-Mop 2 Lite and Essential series, you need to flip the device over. Remove the lid from the dust collector to access the buttons. Press both the power and home buttons for 10-15 seconds before the characteristic audible signal appears. On models without a dust collector on top (for example, some versions of the Roborock S5), the buttons can be hidden under the protective panel.

For flagship models such as the Xiaomi Robot Vacuum X10+ or Mijia G10, the combination may be different. Often you only need to press the power button for a long time (more than 10 seconds) or use a special hidden Reset button available through a hole in the case (a paper clip is required).

After the manipulation, the device will restart. This process can take up to 2-3 minutes. Do not try to turn the robot on during this period. If only the battery indicator or an error is lit after turning on, you may need to repeat the procedure, observing the timings more accurately.

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The exact time of holding the buttons is critical: 3 seconds is often just a shutdown, and 10+ seconds is an entry into reset mode.

Removing the binding and working with Mi Home

Once the hardware resets, the device becomes a blank slate. However, if you haven't removed it from your cloud account beforehand, there may be conflicts when you try adding it: Go to the Mi Home app, select your robot vacuum cleaner, and go to settings (three dots in the corner).

At the bottom of the menu, select the option "Remove device." Confirm the action. Now the gadget is completely uncoupled from your account. If you sell a robot, this step is mandatory for the security of your data and the convenience of the buyer. Without this, the new owner will see a message that the device is occupied.

When you add it again, make sure that the profile settings (Profile -> Settings -> Region) select the country that matches the device version. Chinese versions (CN) often require you to select the "China" region, while global ones work with your country's region or "Europe".

Possible errors and their solution

Even if you follow the instructions, you can have unexpected situations, and one of the common mistakes is Error 14 or not connecting to the cloud. DNS-Try handing out Wi-Fi from your mobile phone (using the network name the same as your home router) and connecting the robot through it.

Another problem is that the indicator blinks endlessly without going into setup mode, which may indicate a lack of memory or damage to firmware files, in which case it may be necessary to flash the device through the computer, which is a more complex procedure that requires special cables and utilities.

⚠️ Warning: If the robot makes a series of incomprehensible sounds or vibrates continuously after reset, turn it off immediately (LDS), which is not programmatically corrected.

Users often find that the robot cannot see the network. 5 GHz.Remember that the vast majority of Xiaomi first- and second-generation models only support the standard. 802.11 b/g/n frequency-wise 2.4 GHz, network availability. 5 GHz in the air sometimes interferes with the correct scanning, so at the time of setting up it is recommended to turn it off in the router.

Frequently Asked Questions (FAQ)