Xiaomi Mi Robot Vacuum Mop Essential is a popular wet cleaning robot, but even the most reliable equipment sometimes requires rebooting. Resetting to factory settings helps eliminate malfunctions, Wi-Fi connection errors, room map problems or incorrect behavior of the device after a firmware update. In this article, we will analyze all available reset methods, their features and potential risks.
It's important to understand that resetting is not a universal solution. If the robot doesn't turn on, doesn't respond to buttons or makes uncharacteristic sounds, the problem may lie in the hardware (battery, engine or control board), in such cases, first check the battery charge and the purity of contacts at the docking station, reset is appropriate for software failures: for example, when the Mi Home does not see the device, the robot "forgets" the map or cyclically reboots.
The reset procedure removes all saved settings, including:
- 📡 Wi-Fi connection;
- 🗺️ maps of premises and cleaning areas;
- ⚙️ individual parameters (suction power, schedule, voice prompts);
- 🔄 cleaning history and statistics.
1. Soft reset (reset) - when a "restart" is sufficient
Soft reset doesn't erase user data, it just reboots the device, and it helps with temporary freezes, application communication errors, or sensor malfunctions, and use it first, because it's safe and takes less than a minute.
To perform a soft reboot:
- Make sure the robot is on a docking station or on a flat surface.
- Press the power button on the device for 10-15 seconds until you hear the beep.
- Release the button and wait for a full reboot (the indicators should go out and light up again).
After the reboot, check the robot through the Mi Home app. If the problem persists (for example, the device does not connect to Wi-Fi or does not respond to commands), proceed to a hard reset.
⚠️ Warning: Don't confuse soft reset with forced shutdown. If you just press and release the Power button right away, the robot will go into sleep mode, but the system won't restart.
2. Hard reset through buttons on the body
Hard reset returns Xiaomi Mi Robot Vacuum Mop Essential to factory settings, deleting all user data.
- 📱 The robot does not sync with the Mi Home app even after reinstalling it;
- 🔄 device cyclically reboots;
- 🗺️ room map is lost or not saved;
- 🔌 The robot does not respond to voice assistant commands.
Resetting instructions:
Disconnect the robot from the docking station|Press the Power and Home buttons at the same time|Hold 5-7 seconds to the sound signal|Release the buttons and wait for the reboot (about 2 minutes)-->
After the reset, the robot will issue a voice message in Chinese (if voice feedback is enabled) and go into initial settings.
- Connect the device to Wi-Fi again.
- Create a new map of the room.
- Set up a schedule and cleaning parameters.
⚠️ Warning: If the robot was tied to the Mi Account, it will automatically unplug after the reset. QR-code on the case or enter the serial number manually.
3.Reset via the Mi Home app
If the robot is connected to the Mi Home app but is unstable, you can reset directly from the program interface, which is more convenient than manipulating the buttons, because you can save some data (for example, a cleaning history) or choose the type of reset.
Step-by-step:
- Open the Mi Home app and go to the robot management page.
- Slap the icon. ⚙️ Settings (cog in the upper right corner).
- Select About (or About in English).
- Scroll down and click Reset Settings.
- Confirm the action by selecting Reset all settings or Reset network settings (if only Wi-Fi reassignment is needed).
Depending on the firmware version and Mi Home regional server, menu items may be named differently. If you don't have a reset option, upgrade to the latest version.
| Type of reset in Mi Home | What's removed | When to apply |
|---|---|---|
| Resetting network settings | Only Wi-Fi data. | The robot doesn’t connect to the internet, but the rest of the functions work. |
| Resetting the card | Stored maps of premises and cleaning areas | Map is lost, robot is lost in familiar space |
| Total reset | All settings, including schedule and voice commands | System failures, cyclical reboots, firmware errors |
💡
Before resetting via Mi Home, check if the robot is tied to your Mi Account.If the device was gifted or bought from hand, the previous owner could not untie it - in this case, the reset will not help, you will need to contact Xiaomi support.
4.Reset after firmware update
Updates to the firmware for Xiaomi Mi Robot Vacuum Mop Essential usually improve stability, but sometimes cause failures. If after the update the robot began to behave incorrectly (for example, ignores obstacles, builds a route wrong or refuses to return to base), the reset will help to return to work.
After updating to the firmware version 3.5.8_004316 And above, some users are faced with the error "Map Save Failed" (Map Save Failed), in which case only a complete reset and then reconnect to Wi-Fi on the frequency will help. 2.4 GHz (robot does not support) 5 GHz).
Algorithm of action:
- Make a hard reset through the buttons (see Section 2).
- Connect the robot to the docking station and wait for full charging (at least 80%).
- Start the firmware update process again via Mi Home, following the app’s hints.
- After a successful upgrade, configure the robot from scratch.
⚠️ Note: If the robot refuses to update after reset, check the regional settings in Mi Home. For Xiaomi Mi Robot Vacuum Mop Essential server should be selected as Mainland China (China), even if you are in another country. Otherwise, the updates may not show up.
5 What to do if the discharge did not help
If problems persist after reset, the reasons may be as follows:
- 🔋 Discharged or faulty battery – the robot does not hold a charge, turns off during cleaning.
- 📶 Wi-Fi Interference: A weak signal or conflict IP-address.
- 🛠️ Hardware damage – sensors, motors or control boards are faulty.
- 🖥️ Xiaomi server failure – temporary problems with authorization in Mi Home.
Diagnosis by symptoms:
| Problem. | Possible cause | Decision |
|---|---|---|
| The robot does not turn on after resetting | Battery discharged or power board damaged | Put it on a 4-6 hour charge. If it doesn't work, check the dock. |
| Not connected to Wi-Fi. | The wrong region in Mi Home or router runs on 5 GHz | Switch router to 2.4 GHz, select server China in the application settings |
| Hanging in the construction of the map | Failure of the gyroscope or lidar | Check the cleanness of the sensors, perform calibration (see instructions below) |
If the robot does not respond to the reset (does not emit audible signals, does not restart), try an alternative method:
- Turn off the power supply (remove from the dock).
- Turn it over and remove the battery for 10-15 minutes (a screwdriver is required to remove the lid).
- Install the battery back and connect to the charger.
How to Calibrate Robot Sensors After Resetting?
6. Frequent errors in resetting and how to avoid them
An improperly executed reset can make problems worse, and consider common user errors and ways to prevent them:
- 🔌 Reset during cleaning or charging - interrupting the process can damage the firmware.Always stop the robot before resetting.
- 📶 Using 5GHz network – Xiaomi Mi Robot Vacuum Mop Essential only works with 2.4GHz. If your router supports both bands, create a separate network for smart home devices.
- 🔄 Interrupting the reset process – if you release the buttons before the beep, the reset may be partially performed, leading to a reset cycle.
- 📱 Mi Home incompatible – use the latest version of the app from Google Play or App Store. Older versions may not support newer robot firmware.
If the robot produces an Error 10 (engine problem) or Error 12 (collision sensor failure) after reset, don't try to repeat the procedure repeatedly.
- Cleaning brushes and rollers from hair / thread.
- Checks on wheel and bumper mobility.
- Contact the service center in case of mechanical damage.
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Always check the battery power before reset – if the level is below 20%, the robot may not complete the procedure correctly, which will lead to additional errors.