Resetting the scooter Xiaomi to factory settings: 3 proven ways

Xiaomi scooters are some of the most popular devices for urban mobility, but even they sometimes require a complete reset. You may have experienced software failures after updating your firmware, the scooter has stopped responding to the remote or the Mi Home app, or you just want to sell the device and delete all personal data. In any case, a factory reset solves most problems - if done correctly.

In this article, we will analyze all the current methods of resetting for Mi models. M365, Pro 2, 1S, 3, 4 Pro and others, including hidden methods for unlocking after errors ERROR 10, ERROR 15 or loss of communication with the controller. Importantly, the procedure differs depending on the generation of the scooter and the firmware version - so we will give step-by-step instructions for each photo and video case (where this is critical).

We warn you right away that not all methods are safe, for example, a hard reset through the power button can cause the battery to lose calibration if you don't make a subsequent adjustment in the application, and an attempt to reset the scooter through Bluetooth commands on models with firmware. v1.5.0+ To avoid such problems, read each section carefully - especially if your scooter is released after 2021.

1.When you need to reset the Xiaomi scooter: 5 obvious reasons

Resetting the scooter's "just in case" settings is a bad idea, and this procedure erases all user data, including:

• 🔄 Calibration of the battery (you will have to “train” the BMS again)
• 🔐 Reference to Mi Account (re-authorization required)
• ⚙️ Individual settings (driving modes, speed limit, level) KERS)
• 📱 Travel history in the Mi Home app
• 🔋 mileage statistics (km counter will be dropped)

So before resetting, make sure it's really necessary. Here are the typical situations where the procedure is justified:

Critical error: if your scooter gives ERROR 15 (controller lock), resetting through the power button will result in complete loss of control. In this case, first try reflashing the device via DownG or contact the service.

⚠️ Note: On the Mi Electric Scooter models 3/4 Pro with firmware v1.7.0+ Reset via hold of the power button disables the regenerative braking function (KERS) before recalibration at the service center.

2. Method 1: Soft Reset via Mi Home

It's the safest method, and it doesn't affect the firmware and calibration of the battery, and it's good for minor failures, like when the scooter doesn't respond to commands from the app or the display is bugging, and it works on all models, including the Mi. M365, Pro 2, 1S, Essential and 4 Pro.

You'll need:

• 📱 Smartphone with Mi Home app installed (version no lower than 6.5.0)
• 🔋 Charge of the scooter at least 20% (otherwise the application will block the reset)
• 📶 Stable Bluetooth connection (better within 2 meters of the scooter)

Step-by-step:

1. Turn on the scooter with a short press on the power button.
2. Open Mi Home, go to the section of your scooter.
3. Slip on the three dots in the upper right corner → select Device Settings.
4. Scroll down and click Reset Settings (or Unpair Device in English).
5. Confirm the action in the pop-up window.
6. Wait for the process to be completed (the scooter will reboot, flashing a green light).

If you don't have Reset, your model doesn't support soft reset through the app, so move on to the next one.

Charge the scooter to a minimum of 20%

Update the Mi Home app to the latest version

Make sure the scooter is on and near the smartphone

Shut down. VPN (It can block the connection to Xiaomi servers)-->

⚠️ Note: Mi Electric Scooter 3 Lite scooters may lose cruise control after resetting through Mi Home. To return it, you will have to manually activate the mode in the application settings (Manual Mode) → Additionally. → Cruise control).

Method 2: Hard Reset via the power button

This method works in 90% of cases when the scooter does not respond to the application or produces errors such as: ERROR 10, ERROR 20 But it resets all settings to factory settings, including account binding and battery calibration. On Pro 2 and later, you'll need to re-activate via Mi Home after such a reset.

The instructions are universal for all Xiaomi scooters, but there are nuances:

• 🔄 On Mi. M365 Pro (1st generation) hold the button for 10 seconds.
• 🔄 On Pro 2, 1S, Essential - 15 seconds.
• 🔄 Nana 3/4 Pro — 20 seconds (up to double beeping).

How to make a hard reset:

1. Turn off the scooter (hold the power button for 3 seconds).
2. Press and hold the power button until all the indicators light up (or double the signal on new models).
3. Release the button - the scooter will restart and return to the factory settings.
4. If the lights don’t catch fire within 20 seconds, release the button, wait 10 seconds and try again.

After discharge:

• 🔋 Charge the scooter to 100% and discharge to 0% (BMS calibration).
• 📱 Re-attach him to your Mi Home account.
• ⚙️ Set up the driving parameters (speed mode, level) KERS).

Video instruction (for clarity):

🎥 How to Make Hard Reset on Xiaomi Mi Electric Scooter Pro 2 (Opens in a New Tab).

Mi M365 (1st generation)

Mi Pro 2 / 1S

Mi Essential

Mi 3 / 3 Pro

Mi 4 Pro

Another model-->

Method 3: Reset via engineering menu (for advanced)

This method is suitable if the first two didn’t work, or you want to unlock the scooter after errors. ERROR 10/15/21. It requires access to the engineering menu via Bluetooth commands. 2021 year of release (on new firmware Xiaomi blocked this method).

You'll need:

• 📱 Android-smartphone with root-rights or special software (DownG, ScooterHacking Utility).
• 🔌 Cable USB-TTL (model M365 and Pro older than 2019).
• 💻 Computer with ST-Link Utility (for controller firmware).

Step-by-step instructions for downG resetting:

1. Download and install DownG (version no lower than 3.1.2).
2. Connect the scooter to the smartphone via Bluetooth.
3. In DownG, select your scooter model.
4. Go to the Service section → Factory Reset.
5. Press Start Reset and wait until the scooter is completed.

For Mi models M365 Pro (2018-2019) can be used directly AT-commands through the terminal:

AT+RESET=FACTORY


AT+SAVE

Send these commands via Bluetooth Terminal (an Android app).The scooter has to respond. OK reboot.

⚠️ Attention: Scooters with firmware v1.6.0+ send-off AT-Unauthorized commands lock the Bluetooth module, and you can only re-seal it with a chip solder or in a service.

💡

If after resetting through DownG, the scooter gives an error ERROR 22, try rolling back the firmware to the version v1.4.6 (The links to the archive firmware are available on the forum. XDA Developers (Search for the theme by your scooter model).

5. Features of reset on new models (2022-2026)

Xiaomi Scooter after 2021 (Mi Electric Scooter 3, 4 Pro, 4 Ultra) received enhanced reset protection.

1. Connect to Mi Home with confirmation via SMS.
2. Activation through QR-scooter.
3. Updating the firmware to the latest version (otherwise the speed will be limited to 15 km / h).

On these models, soft reset via the application often doesn’t work due to firmware bugs. For example, on the Mi 4 Pro, after a reset, the connection with the display may disappear, in which case only flashing through ST-Link will help.

If your scooter is released after 2022 and locked after reset, follow this algorithm:

1. Install the latest version of Mi Home (at least 6.8.0).
2. Scanner. QR-Scan the sticker under the wheel.
3. Confirm the binding through SMS (The code will come to the number associated with the Mi Account).
4. Update the firmware through Settings → Software update.

💡

On Xiaomi scooters after 2021, a hard reset without subsequent activation via Mi Home leads to engine lock. Always keep a smartphone with a confirmed account and a stable Internet connection at hand!

6. Frequent errors after reset and how to fix them

Even if the reset is successful, the scooter may not behave properly, and here are the most common problems and solutions.

• 🚦 Scooter not driving or speed limit (up to 6 km/h): Reason: non-activated mode in Mi Home.Solution: go to Settings → Drive mode and select Sport or Standard.
• 🔋 Battery discharges in 5 minutes: Reason: BMS calibration is lost. Solution: fully charge and discharge the battery 2-3 times.
• 📵 Not connecting to the app: Reason: Bluetooth conflict or old firmware. Solution: Update Mi Home and scooter firmware, then restart your smartphone.
• ⚠️ Mistake. ERROR 10 after reset: Reason: Controller failure Solution: Try reflashing DownG or contacting the service.

If the scooter gives an unknown error after reset (for example, ERROR 30), check:

1. The status of the contacts on the controller board (often oxidized after wet weather).
2. Integrity of wiring from the battery to the controller.
3. Firmware version (the forums have a database of compatible versions for each model).

7. Alternative methods: if nothing helps

If standard discharge methods fail, radical measures remain, and should only be used as a last resort, such as when the scooter is completely locked or when it produces critical errors.

Method 1: Flashing through ST-Link

It will require:

• 💻 ST-Link programmer V2.
• 🔧 Solding iron (to connect to the controller board).
• 💾 Firmware for your model (you can download it on GitHub).

Instructions:

1. Connect ST-Link to the controller board (contacts) SWDIO, SWCLK, GND).
2. Open the ST-Link Utility program and run the firmware dump.
3. Turn off the programmer, assemble the scooter and reset the power button.

Method 2: Replacement of the controller fee

If the scooter doesn't respond to any commands, and the diagnostics show that the controller malfunctions, then there's only a replacement. M365/Pro — near 3–5 thousand rubles, for 4 Pro — 7–10 Please note that you will need to replace them:

• Link to the Mi Home account.
• Calibration of the battery.
• Brake adjustment and KERS.

Method 3: Contacting a service center

If you are not sure about your skills, it is better to trust the reset to professionals.

• 📍 Moscow: Service center on Dmitrovskoye highway.
• 📍 St. Petersburg: Center on Ligovsky Prospekt.
• 📍 Regions: list of partner services on the official website.

The average cost of diagnosis is 500-1000 rubles, resetting settings - 1500-2500 rubles.

FAQ: Answers to Frequent Questions