How to reset the settings of the robot vacuum cleaner Xiaomi: a complete guide with photos and videos

Xiaomi vacuum cleaners are some of the most popular smart cleaning devices, but even they sometimes require a complete reset. You may have experienced card errors, Wi-Fi connection problems, or you just want to sell the device and delete all personal data. In this article, we will detail all the reset methods for Mi Robot Vacuum, Mi Robot Vacuum-Mop, Mi Robot Vacuum-Mop 2 and others – from a simple restart to a complete return to factory settings.

It is important to understand that resetting is not a universal solution to all problems. For example, if the robot does not turn on due to a dead battery or mechanical failure, resetting will not help. But in 80% of software failures (errors 10, 12, card problems, inability to connect to the application) is the first step to restore health. We will also tell you what data will be lost after the reset and what will remain (for example, the statistics of cleaning in the cloud Xiaomi can persist even after a hard reset).

This article is relevant for Mi Home and Xiaomi Home firmware versions 6.0 and later (2023-2026).If your vacuum cleaner is released before 2019, some menu items may differ - check the version in the device settings.

1.When do I need to reset the Xiaomi robot vacuum cleaner settings?

Don't rush to reset the device at the first mistake. Here are the specific cases where a reset is really needed:

• 🔄 Robot doesn’t connect to Wi-Fi after changing router or password despite repeated attempts.
• 🗺️ The map of the room is not saved, confused or displayed incorrectly (for example, rooms are superimposed on each other).
• 🔋 The device does not respond to commands from the Mi Home app, although the indicators are lit and sounds are emitted.
• 📱 You sell or transfer the vacuum cleaner to another user and want to delete all personal data (cleaning history, saved cards, Xiaomi account).
• ⚙️ After updating the firmware, there were glitches in the work: the robot goes in a circle, does not return to the base, gives an error 05 (problem with sensors).

If your problem doesn’t make it to this list, try restarting the vacuum cleaner first (hold the power button for 10 seconds) or updating the firmware through the app. Resetting is a last resort, after which you will have to reconfigure the device.

⚠️ Note: On models Xiaomi Mi Robot Vacuum-Mop 2 Pro and newer reset through a button on the body (RESET) deletes all stored cards, but does not untie the device from the Xiaomi account.

Types of discharge: which one to choose?

Xiaomi offers three types of reset, and they are often confused.

For example, if the robot just doesn't come back to base, a soft reset is enough, and if you forget the Wi-Fi password that it was connected to, or you want to sell the device, you need a hard reset.

Mi Robot Vacuum-Mop 2 Lite and newer models support partial reset - you can only delete room maps without affecting other settings. This option is available in the Settings menu → Map. → Delete all cards.

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Hard reset through the button RESET It works even if the vacuum cleaner isn't connected to an app or Wi-Fi, and it's a universal way to bring the device back to factory settings.

3. Step-by-step instruction: soft reset (reset)

This is the safest and fastest way to restart a robot if it starts to glitches.Suitable for all Xiaomi models, including the old Mi Robot Vacuum. 1S The new Mi Robot Vacuum-Mop 2 Ultra.

Press and hold the power button (⏻) case|Hold for 10-15 seconds until the indicator goes out.|Release the button and wait for the automatic switch on (sound signal)|Check the device in 1-2 minutes.-->

If the power button does not respond:

1. Disconnect the vacuum cleaner from the charging base.
2. Turn it over and remove the battery (on models with removable battery).
3. Wait 30 seconds, then set the battery back.
4. Put the robot on the base - it should turn on automatically.

On the Mi Robot Vacuum-Mop 2 Pro and similar models with a non-removable battery, use an emergency reset:

1. Press and hold the power buttons at the same time (⏻) And home (🏠).
2. Hold for 20 seconds until the double signal is heard.
3. Release the buttons and the robot will reboot.

⚠️ Attention: On models with laser rangefinder (LDS) If you've had a frequent reboot, you can knock the sensor down, and if you've had a 3 to 4 reboot, you've got a little bit of a problem with mapping, you've got to calibrate it. LDS appliance.

4. Reset settings via the Mi Home app

This method is suitable if the robot is connected to your Xiaomi account and you want to delete only the settings without affecting the account binding, for example, to clear out room maps or reset the cleaning schedule.

Instructions for Mi Home (Android/iOS):

1. Open the app and select your robot vacuum cleaner.
2. Go to Settings (⚙️) → General settings.
3. Scroll down and click Reset Settings.
4. Confirm the action (you may need to enter a password from your Xiaomi account).
5. Wait for the process to be completed (the robot will sound and restart).

Some firmware may call it Factory Reset or Network Reset, which is the same thing.

• 📶 Robot will forget all saved Wi-Fi networks.
• 🗺️ All maps of the premises and cleaning areas will be removed.
• ⏰ Resetting the automatic cleaning schedule.
• 🔊 Standard sound signals will return (if you have changed them).

Xiaomi account binding and cloud cleaning history will continue. To completely untie the device, you need a hard reset (see next section).

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If the robot doesn’t connect to Wi-Fi after reset, try updating the firmware through the app first. Sometimes older versions of the software conflict with new routers (especially Wi-Fi 6).

5. Hard reset (factory settings) through the button RESET

This is the most radical resetting method that brings the robot back to the boxy state, and then you have to do it again.

• 🔄 Link the device to your Xiaomi account.
• 📶 Set up a Wi-Fi connection.
• 🗺️ Create maps of premises.
• ⚙️ Set all parameters (suction power, mop humidity, etc.).

How to perform a hard reset:

1. Make sure the robot is disconnected from the charging base.
2. Turn it over and find the button. RESET (usually near the power button or under the lid).
3. Take a thin object (clip, toothpick) and press and hold the button. RESET.
4. Hold for 20-30 seconds until a long beep sounds (in some models, the indicator flashes orange).
5. Release the button – the robot will start the reset process (can reboot 2-3 times).

Mi Robot Vacuum-Mop 2 Pro and Mi Robot Vacuum-Mop 2 Ultra button RESET It's hidden under a plug, so it can be opened:

1. Put a flat screwdriver on the stub (carefully so as not to damage the plastic).
2. You'll see a microbutton underneath, press it with a paper clip.
3. Hold for 25 to 30 seconds until the white light light lights up.

⚠️ Attention: On models with modules LDS (Laser rangefinders may need to be recalibrated after a hard reset. If the robot produces an error 03 (problem with the sensor) after the reset, place it on a flat surface and wait for automatic calibration (it will take 1-2 minutes).

6.Reset via Mi Home: Complete cleanup (including account)

If you sell a robot or transfer it to another user, it's not enough to just reset the settings, you have to untie the device from your Xiaomi account, otherwise the new owner will not be able to connect it.

Step-by-step:

1. Open Mi Home and select your robot vacuum cleaner.
2. Go to Settings (⚙️) → Device information.
3. Click Delete Device (or Untie Account).
4. Confirm the action (may be required) SMS-code).
5. Then perform a hard reset through the button. RESET (see previous section).

If the robot has already been given to a new owner, and you forgot to untie it from your account:

• 📱 Ask the new owner to connect the vacuum cleaner to your Wi-Fi.
• 🔄 Perform a hard reset through the button RESET.
• 📧 In the Mi Home app, you will have a notification about your new device – click This is not my device.

On models Xiaomi Mi Robot Vacuum-Mop 2 Pro and later has a function "Safe transfer":

1. In the device settings, select Transmit the device.
2. Generate. QR-code.
3. The new owner scans it through his Mi Home app.
4. After confirmation, the robot will automatically unplug your account and become attached to the new one.

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If the robot was connected to a Xiaomi account in China and the new owner uses an account in the Russia/Europe region, it may be necessary to change the server in the Mi Home application settings (in the user profile).

7. Frequent errors after reset and how to fix them

Even after a successful reset, problems can arise, and here are the most common ways to solve them:

If the robot does not turn on after reset:

• 🔋 Check the battery (plug in the base for 10-15 minutes).
• 🔌 Try another charger (on some models, the power supply fails).
• 🔄 Perform an emergency reset: hold down power + Home 30 seconds.

Mi Robot Vacuum-Mop 2 Ultra may have a 24 error (water tank problem) after the reset.

1. Remove the tank and rinse it with warm water.
2. Check the contacts on the tank and in the robot’s nest (they should be clean).
3. Install the tank back and restart the device.

8.How to avoid resetting: prevention of failures

To avoid having to constantly reset your settings, follow these recommendations:

• 📶 Use stable Wi-Fi (2.4GHz, not 5GHz!) Xiaomi robots do not work well with networks where changes often occur IP or offline DHCP.
• 🔄 Regularly update your firmware through the Mi Home app. New versions fix map and connection errors.
• 🗑️ Clean the sensors and wheels after every 5-10 cleaning. The dirt that has been picked up can cause errors of 12 (wheels) or 09 (sensors).
• 📱 Don’t use the Mi Home beta app – they often contain bugs that can cause the robot to be confused.
• 🔋 Every 3 months, complete a full battery discharge/charge (let the robot run to 0%, then charge to 100%) This prolongs the battery life and prevents failures.

If the robot started to glittle after updating the firmware:

1. Check on the forums (for example, 4PDA), Is it a massive problem.
2. Reverse to the previous version of the software (if there is such an option in Mi Home).
3. Make a reset (not factory!) - sometimes it helps without a full clean.

⚠️ Note: On models with a hybrid laser sensor (LDS + camera) is not recommended to reset more than 1 time per month, this can lead to defocusing of the camera, and the robot will begin to be less orientated in space.

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Back up your room maps in Mi Home (if the feature is available for your model) and once reset, you can recover the maps in a few minutes without building them again.

FAQ: Frequent questions about resetting Xiaomi Mi Robot