Why you might need to reset your Xiaomi 360° camera
Xiaomi 360° cameras (including Mi Home Security Camera 360° 1080p, 2K and 4K) are popular surveillance devices, but even they sometimes require a complete reset. The reasons can range from simple connection errors to serious software failures, such as the camera can hover on the logo after a failed firmware update, stop responding to commands from the Mi Home app, or start giving a Device offline error despite a stable Internet connection.
Another common situation is transferring the device to a new owner, without resetting the previous Xiaomi account will remain tied to the camera, and the new user will not be able to configure it, and resetting helps if you forget the password from the Wi-Fi to which the camera was connected, or if the device begins to behave unstablely: spontaneously reboot, lose connection or give a distorted image.
It's important to understand that resetting is not a universal solution to all problems. If the camera is physically damaged (for example, fell from a height or fell in the rain), software reboot is unlikely to help. In such cases, repair or replacement of modules will be necessary. But in 80% of cases, resetting does restore performance, especially if the problem is related to firmware or network settings.
Preparation for resetting: what to do in advance
Before you start resetting, follow a few mandatory steps to avoid additional problems:
- 📱 Make sure the Mi Home app is updated to the latest version.Outdated versions may not support new camera models or may contain bugs.
- 📡 Check the stability of Wi-Fi. If the reset is done through an app, the camera must be connected to the network with Internet access.
If the camera is connected to the NAS or the Xiaomi Cloud, note that after resetting, all records that are not stored locally can be lost. It is also recommended to untie the camera from the account in the Mi Home app (if possible) - this will make it easier to re-assign after reset.
⚠️ Note: If the camera is used in the Home Assistant system or integrated through the IFTTT, Once you reset, you'll have to reconfigure all the automation.
Method 1: Reset through a button on the body (hardware reset)
This is the most reliable method, as it works even if the camera does not respond to commands from the application or freezes. On all Xiaomi 360° models, the reset button is located on the bottom panel next to the Micro-USB or Type-C connector (depending on the version), which can be signed as RESET or indicated by a dot.
Step instructions:
- Turn off the camera from the power supply (remove the cable from the socket).
- Take a paperclip, toothpick or other thin object and hold the RESET button pressed.
- Without releasing the button, connect the camera to the power supply.
- Hold the button for another 10-15 seconds until you hear a voice message in Chinese or English (depending on the firmware) or see a yellow indicator flashing.
- Release the button and the camera will start the reset process (it will take 1-2 minutes).
Once successfully reset, the camera will sound and restart, and the status indicator should be blue (connection waiting mode), and it can now be reconfigured through the Mi Home app.
⚠️ Note: Some models (e.g. Mi Home Security Camera 360)° 2K Pro) button retention RESET more than 20 seconds leads to an emergency firmware reset, which may require manual flashing through ADB. Do not exceed the recommended time!
☑️ Checklist for hardware reset
Method 2: Reset via the Mi Home app
If the camera is connected to the network and responds to commands, you can perform a software reset, which is less risky, since the firmware is not affected, and only user settings are reset.
Step-by-step:
- Open the Mi Home app and go to the Devices tab.
- Find your camera on the list and tap it by its name.
- In the upper right corner, press on ⋮ (three dots) and select Device Settings.
- Scroll down and find Delete Device or Reset Settings (depending on the version of the application).
- Confirm the action – the camera will be detached from the account and rebooted.
After that, the device will return to the factory settings, and it can be reconnected. Note that in some regions (for example, for Mi Home servers in China), the reset point may be called: (untie the device) or (restore factory settings).
| Camera model | The path to reset at Mi Home | Notes |
|---|---|---|
| Mi Home Security Camera 360° 1080p | Settings → Remove the device | Requires confirmation by SMS |
| Mi Home Security Camera 360° 2K | ⋮ → Settings → Reset the settings | Available only when connected to Wi-Fi |
| Mi Home Security Camera 360° 4K | Device profile → Untie | You might need a scan. QR-code |
💡
If there is no reset button in the app, try temporarily changing the region of your Mi Home account to China or Singapore – in some versions the functionality is different.
Method 3: Reset via web interface (for advanced users)
Not everyone knows, but the Xiaomi 360° Have a hidden web interface accessible locally IP-This method is useful if the Mi Home app is not working or the camera is tied to another account.
How to perform the reset:
- Find out locally. IP-To do this, check the list of connected devices in the router or use applications like Fing or Advanced. IP Scanner.
- Enter. IP-the camera address to the browser address bar (for example, http://192.168.1.100).
- Login: admin Password: empty or 123456 (depending on firmware)
System Tools
Maintenance
Factory Reset
Confirm the reset and wait for the reset.
If the web interface is not available, it may be disabled in the camera settings, in which case only hardware reset (see Method 1) will help. Also note that after the firmware updates, the path to reset may change - look for items with the words Reset, Restore or Default.
What if the web interface asks for an unknown password?
Method 4: Reset via ADB (for power users)
This method is suitable if the camera does not respond to other methods or requires low-level intervention. ADB-Drivers and the camera debugging mode enabled (which is unlikely if the device is already broken.
Instructions:
If the camera was used in smart home systems (Google Home, Apple HomeKit via Home Assistant), you will have to re-integrate it, as after reset, all access tokens are reset, which may require re-creating automation or scripts.
It is also recommended to update the firmware to the latest version via Mi Home, as after reset, the camera returns to the factory firmware, which may contain vulnerabilities or errors.