How to reset Xiaomi Mi Robot Vacuum Mop to factory settings: full instruction

Xiaomi Mi Robot Vacuum Mop is a reliable cleaning assistant, but sometimes its work gets lost: the device loses communication with the application, forgets the map of the room or begins to behave inadequately. In such cases, resetting to factory settings is often the only solution. However, the procedure has nuances: improper actions can lead to loss of attachment to the account or even break the firmware.

In this article, you will find 3 proven reset methods (via the Mi Home app, physical buttons and alternative methods), as well as answers to questions: what to do if the vacuum cleaner does not reset, how to avoid errors when resetting and whether it is possible to restore saved cards after reset.

Before you start, check the simpler solutions: reboot the device, update the firmware or change the Wi-Fi network. If the problem is connected to the application, try to remove and re-add the vacuum cleaner to Mi Home without completely resetting.

When you need to reset to factory settings

Resetting is not a universal solution to all problems, but it is necessary in several cases:

• 🔄 The vacuum cleaner does not respond to commands from the Mi Home app, although it is connected to the same Wi-Fi network.
• 🗺️ The device has forgotten the map of the room and cannot build a new one despite repeated calibration attempts.
• 📱 It is impossible to link the vacuum cleaner to a new account (for example, when selling).The previous owner did not untie the device, and it requires a reset.
• 🔋 The battery runs out too quickly, and calibrating the battery through the app doesn't help. Resetting sometimes restores the power system to work properly.
• 🛠️ The vacuum cleaner issues errors with codes 10, 12 or 15 that are not fixed by the reboot.

However, there are situations where resetting will not help or even exacerbate the problem:

• ⚡ If the vacuum cleaner does not turn on (does not respond to the power button) - the problem is most likely in the battery or control board.
• 🔌 If the device is not charged on the base, but it responds to buttons – check the contacts and power supply.
• 📡 If the vacuum cleaner does not find the Wi-Fi network, but other devices are connected normally - the problem may be in the communication module.

In such cases, it is better to contact the Xiaomi service center or check the hardware.

💡

Before resetting, take screenshots of the settings in the Mi Home app (cleaning schedule, no-go areas, suction power) and save time when reconfiguring.

Method 1: Reset via Mi Home (the safest)

If the vacuum cleaner is connected to the application and responds to commands, use this method. It keeps the link to the Xiaomi account and allows you to quickly restore work.

Step-by-step:

1. Open the Mi Home app and select your vacuum cleaner from the device list.
2. Go to Settings (the gear icon in the upper right corner).
3. Scroll down and find General Settings → Reset to Factory (or Reset to Factory in English).
4. Confirm the action by pressing OK. The vacuum cleaner will sound and restart.

The process takes 1-2 minutes. Once rebooted, the device will be ready to reconfigure, but stored maps of the premises and cleaning schedules will be deleted without the possibility of recovery.

Make sure the vacuum cleaner is connected to Wi-Fi

Charge the battery by at least 30%

Save screenshots of current settings

Turn off the cleaning schedule (if active)

-->

⚠️ Note: If the vacuum cleaner does not appear in the Mi Home device list after reset, try to remove it from your account manually: Profile → Devices → Find a vacuum cleaner. → Delete. Then add again through Add the device.

Method 2: Hardware button reset (if no application is available)

If the vacuum cleaner doesn't connect to the Mi Home or you're selling the device, use physical buttons on the case. This method completely resets all settings, including account binding.

Instructions for models with a single button (Mi Robot Vacuum Mop Essential/P):

1. Make sure the vacuum cleaner is off (press and hold the power button for 3 seconds).
2. Press the power button and hold for 10-15 seconds until you hear a beep (voice message in Chinese or English: "Reset to factory").
3. Release the button. The vacuum cleaner will start the reset process (the indicator will flash orange).
4. After restarting (about 1 minute), the device will emit a long signal - the reset is completed.

Instructions for models with two buttons (Mi Robot Vacuum Mop 2/Pro/2 Lite):

1. Turn off the vacuum cleaner.
2. Press the power button and the home button (or "Spot Clean" depending on the model) at the same time.
3. Hold for 5-7 seconds until the indicator flashes red and blue alternately.
4. Release the buttons. In 30 to 60 seconds, the vacuum cleaner will reboot.

If the indicator does not flash or the vacuum cleaner does not make sounds, check:

• 🔋 Battery level (must be at least 20%).
• 🔌 Connection to the base (for some models, reset is possible only when connected to a charging station).
• 📱 Firmware compatibility (on older versions of the software, the combination of buttons may differ).

⚠️ Attention: On models with LDS-After the hardware reset, the sensor (laser scanner) may require recalibration. Place the vacuum cleaner on a flat surface and wait until it completes rotation (this will take 1-2 minutes).

Method 3: Reset via Mi Home without access to vacuum cleaner (remotely)

If the vacuum cleaner is lost, stolen, or you want to disconnect it from your account remotely, use the Remote Reset feature in Mi Home.This method only works if the device has been online at least once in the past 30 days.

How to reset remotely:

1. Open Mi Home and go to Profile → Devices.
2. Find your vacuum cleaner on the list and click on it.
3. Select Settings → Delete the device (or Unbind Device).
4. Confirm deletion. The vacuum cleaner will be untied from the account and reset to factory settings the next time you connect to the Internet.

Please note:

• 🕒 Remote reset is not instantaneous – it will only be performed when the vacuum cleaner connects to Wi-Fi again.
• 🔒 After uncoupling, the device can be linked to another Xiaomi account.
• 📡 If the vacuum cleaner was offline (e.g. discharged), the remote discharge will not work.

💡

Remote reset via Mi Home is the only way to untie a vacuum cleaner if it is physically unavailable (for example, when selling).

Frequent Resetting Mistakes and How to Avoid Them

Even following the instructions, users often encounter problems, and here are the most common mistakes and solutions:

• 🔴 The vacuum cleaner doesn't reset when you hold the buttons, because it's low battery power or the wrong combination. Solution: charge the device up to 50% and try again, strictly following the instructions for your model.
• 🔄 After the vacuum is reset, the vacuum cleaner does not connect to Wi-Fi. Cause: communication module failure. Solution: reboot the router, check the supported range (2.4 GHz), try connecting to another network.
• 🗺️ The device doesn't build a map of the room after the reset. LDS-Solution: place the vacuum cleaner on a flat surface and wait until calibration (circular rotation) is completed).
• 📱 Mi Home doesn't see the vacuum cleaner after the dump. Cause: conflicting firmware versions. Solution: delete the device from your account, reinstall the app, and try adding it again.

If none of these methods helped, check:

• 📋 The firmware version (in Mi Home) → Settings → On older versions (below 3.5.8), there may be reset bugs.

💡

If the vacuum cleaner produces a 10 (wheel problem) or 12 (sensor problem) error after the discharge, clean the wheels and sensors with a dry cloth, often solving the problem without repair.

How to set up a vacuum cleaner after reset: step-by-step instructions

After a successful reset, the device will return to the "out of the box" state.

1. Link the vacuum cleaner to your Xiaomi account.
2. Connect to the Wi-Fi network.
3. Set up a map of the room.
4. Restoring the cleaning schedule and the no-go zone.

Detailed instructions for setting up:

1. Addition to Mi Home: Open the app, press + → Add the device → Robot vacuum cleaner. Follow the instructions on the screen. Make sure the vacuum cleaner emits an audible signal when added.

Tips for speeding up the settings:

• 📲 Use the Quick Card mode (if available in your model) to scan the room faster.
• 🔋 Charge the vacuum cleaner to 100% before the first cleaning – this will help you build a map more accurately.
• 📡 If Wi-Fi is unstable, connect the vacuum cleaner to the network through the access point on the phone (temporarily).

Can data be recovered after resetting?

Unfortunately, all user data is permanently deleted:

• 🗺️ Maps of premises – you will have to create again.
• ⏰ Cleaning schedules – you need to reconfigure.
• 🔧 Individual settings (suction power, room cleaning order) - reset to the factory.
• 📊 Cleaning statistics - resetting.

However, there are ways to speed up reconfiguration:

• 📋 Save power and schedule settings in notes on your phone before resetting.

Important: cloud backup in Mi Home doesn’t save vacuum maps, just smart home settings (scene, automation), so screenshots are the only way to save data.

💡

The only way to save the maps of the premises is to take screenshots in Mi Home before reset. Cloud backup doesn't save them!

FAQ: Answers to Frequent Questions