Mi Account passwords are one of the most common problems among Xiaomi, Redmi and POCO smartphone owners. Without access to your account, you will not be able to use branded services (such as Mi Cloud or Find Device), and in some cases, the device will be blocked after resetting. Fortunately, you can restore access in several ways - from a standard password reset to bypassing the lock through support.
In this article, we will discuss all current methods of unlocking, including official (through the official version of the article). email/SMS) We will pay special attention to the nuances: what to do if you do not receive a recovery letter, how to confirm your identity without access to the old phone number, and why some methods do not work on all models. You will also find answers to frequent questions in FAQ-block.
1. Standard password recovery via email or SMS
The easiest and most official way is to use the restore function on the Xiaomi website, which is suitable if you have access to the mail or phone number associated with the account.
- Go to the Mi Account login page.
- Click Forgot Password? (Forgot Password? in English)
- Enter the email or phone associated with the account.
- Select the recovery method: by email or SMS.
- Enter the received code and set a new password.
⚠️ Note: If you do not receive a letter or SMS, Check the Spam folder in your mail or try to request the code again after 5-10 minutes. Sometimes delays are associated with overloading Xiaomi servers, especially during rush hours (Morning Beijing time).
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If you don't remember which email or number is linked to your account, try entering all the options you can.
This method works 90% of the time, but it may not be useful if:
- 📧 You do not have access to your old mail (for example, the box is deleted).
- 📱 The phone number has been changed or blocked.
- 🔒 The account was created through third-party services (such as Google or Facebook).
2.Recovery through Xiaomi Support
If a standard password reset doesn’t work, you can contact Xiaomi’s official support, which is suitable for users who can prove ownership of the device (such as providing a check or serial number).
Instructions for handling:
- Go to the support page: Mi Support.
- Select the Account & Security section → Forgot Mi Account Password.
- Fill out the form by specifying: 🆔 IMEI Devices (can be found in Settings) → About the phone or the box). 📄 Purchase data (date, place, check). 📧 Alternative email for communication.
Wait for a response (usually 1-3 working days).
⚠️ Note: Xiaomi support can request a photo of a box with a serial number or even a video of the device. If you bought a smartphone with your hands, the chances of recovery of the account are minimal - the company prioritizes working with the original owners.
What to do if support is denied?
This is the most reliable method, but it requires patience, and users say that successful recovery takes anywhere from a few days to a week.
3. Unlock via Fastboot (for advanced users)
If you can’t restore access to the Mi Account, but you need to unlock the device itself after a reset, you can try bypassing the lock via Fastboot mode.This method is suitable for Xiaomi, Redmi and POCO models released before 2021 (on new devices it may not work due to tighter protections).
You'll need:
- 💻 Computer with drivers installed ADB/Fastboot.
- 🔌 USB-cable (preferably original).
- 📥 Mi Flash Unlock Tool (you can download from the official website).
Step-by-step:
- Turn off your phone and press the Power button + Volume down to log into the Fastboot.
- Connect the device to the PC.
- Launch the Mi Flash Unlock Tool and log in to your Mi Account (if you have access to another Xiaomi account).
- Follow the instructions of the program to unlock the bootloader.
⚠️ Note: This method does not guarantee 100% results – on new devices (for example, Xiaomi 13 or Redmi Note 12), it is often blocked by Xiaomi servers.
Install ADB/Fastboot drivers on PC|
Download the Mi Flash Unlock Tool from the official website |
Charge your phone at least 50% |
Prepare a backup of the data (if the phone is still working)|
Have a second Mi Account (in case of errors)
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If Fastboot doesn’t help, the last option is a complete reset (see next section).
4. Reset the device to factory settings (Hard Reset)
The last step is to reset the phone to factory settings, which will delete all data, including the Mi Account binding, but does not guarantee unlocking if the device activates Find Device.
How to make a Hard Reset:
- Turn off the phone.
- Press the Power button + Volume up to enter Recovery Mode.
- Select Wipe Data → Wipe All Data (control – volume buttons, confirmation – power button).
- After the reset, the phone will restart.
⚠️ Attention: On devices with MIUI 12 and later after the reset, you may need to enter data from the Mi Account that was previously linked. If you do not remember the password, the phone will remain locked).
Resetting password via email/SMS|
Appeal for Xiaomi|
Unlocking through Fastboot|
Reset (Hard Reset) |
I haven't tried it yet.
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| Unlocking method | Difficulty | Time. | Chance of success | Risks. |
|---|---|---|---|---|
| Recovery via email/SMS | ⭐ | 5-15 minutes | 90% | No. |
| Appeal of support | ⭐⭐ | 1-7 days | 70% | Refusal in the absence of evidence |
| Unlocking through Fastboot | ⭐⭐⭐ | 30–60 minutes | 50% | Possible brick device |
| Resetting the device (Hard Reset) | ⭐ | 10 minutes | 30% | Data loss, possible blocking |
5. Alternative methods: bypassing the lock through EDL and third-party services
If none of the above methods work, informal solutions remain, suitable for power users and require special equipment or paid services.
Among them:
- 🔧 EDL-Emergency Download Mode – allows you to reflash the device through a special cable (EDL cable or boxing (such as UFi Box) works on most Xiaomi models but requires firmware skills.
- 💰 Paid unlock services - some workshops offer deletion of Mi Account for 500-2000 rubles.
- 📱 Buying a new device – if the phone is locked at the hardware level (like Xiaomi Mi 11 Ultra with an account binding), it’s sometimes cheaper to buy a new smartphone than to spend time unlocking it.
⚠️ Attention: Use EDL In addition, Xiaomi regularly updates the protection, so methods that worked in 2022 may be useless in 2026.
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EDL-The mode is the most reliable way to bypass the Mi Account lock, but requires special equipment and knowledge!
6.How to avoid blocking Mi Account in the future
To avoid the problem of forgotten passwords again, follow the following simple rules:
- 🔐 Use a password manager (such as Bitwarden or 1Password) For storing data from Mi Account.
- 📧 Link backup email and phone number to your account.
- 📱 Update regularly MIUI — New versions improve the account recovery system.
- 📝 Save it. IMEI Serial phone number in a safe place (useful for support).
It's also useful to turn off Find Device if you're not using it, which will reduce the risk of blocking after resetting. → Mi Account → Find Device.
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If you are selling or giving a phone, be sure to delete Mi Account through Settings → Accounts → Mi Account → Delete account. This will save the new owner from blocking problems.