How to Reboot Xiaomi Vacuum Mop Pro: 5 Ways to Solve Problems

Why Xiaomi Vacuum Mop Pro robot vacuum cleaner may require a reboot?

Xiaomi vacuum cleaner robots with wet cleaning function, such as Xiaomi Vacuum Mop Pro (models) STYJ02YM, STYTJ02YM And they're modified, and despite the advanced algorithms, they sometimes have software failures:

- Hanging in one place with a constant squeak or flashing of indicators;

Mi Home application connection errors (codes 10, 12, 14)

Inadequate behavior: chaotic movement, ignoring virtual walls or cleaning areas

Blocking after a failed firmware update or Wi-Fi network change

In 80% of cases, these problems are solved by rebooting the device, a procedure that resets temporary data in the robot’s RAM, but it is important to distinguish between a soft reboot (analogue of a smartphone restart) and a hard reset (a return to factory settings), since the second option erases all stored room maps and individual settings.

Next, we will analyze all available ways to reboot, including hidden button combinations that are not described in the official documentation of Xiaomi, but are actively used by service centers.

Method 1: Soft reboot through the power button

This is the safest and most recommended method, which does not affect user data, and is suitable for eliminating temporary lags or minor malfunctions in the Xiaomi Vacuum Mop Pro.

Sequence of action:

• 🔄 Press and hold the power button (usually marked with a symbol) ⏻ or I/O) robot-hull.
• ⏱️ Hold it for 10-15 seconds until you hear a beep (short beep) and all the indicators go out.
• 🔋 Release the button and wait for the automatic on (the robot will play the launch melody).

If after a soft reboot the problem persists (for example, the robot still does not respond to commands from the application), move to the following methods. Note: this method does not reset sensor errors (for example, code 5 is a problem with the wheel or 9 is a clogging of the brush).

Make sure the robot is on a flat surface.|Check the battery charge (at least 20%)|Turn off the wet cleaning function (if active)|Close the Mi Home app on your smartphone-->

Method 2: Hard reset via button combination (hidden method)

This method is used when a soft reboot doesn’t help, and Xiaomi’s Vacuum Mop Pro robot:

• 🚫 Not turned on at all (no reaction to the power button);
• 🔄 Loaded on the load (white indicator constantly flashing);
• 📱 Not defined in the Mi Home app after changing Wi-Fi.

Instructions for hard discharge:

1. Disconnect the robot from the charging station (if it is on it).
2. Press and hold two buttons at the same time: Power button (⏻) Home button" (🏠) or "Spot Cleaning" (🎯) (model-wise).

20–25 seconds

double-signal

Release the buttons and wait for the reboot (the robot will start to emit a standard launch melody).

⚠️ Note: After a hard reset, the Xiaomi Vacuum Mop Pro will lose all stored room maps, cleaning schedules and individual power settings.

If the robot still doesn't turn on after this procedure, the problem may be in the hardware (a dead battery, a damaged power supply or a motherboard), in which case a diagnosis is required at the service center.

Method 3: Reboot via the Mi Home app

If the Xiaomi Vacuum Mop Pro is connected to the application but is unstable (for example, ignores commands or “lost” during cleaning), you can reboot software.

Step-by-step:

1. Open the Mi Home app and select your robot.
2. Go to the Settings section → About the device (or device management in new versions).
3. Scroll down and find the Reboot option (or Restart in English).
4. Confirm the action – the robot will start the process of rebooting.

This method does not reset the settings, but can help with:

• 📶 Problems with connecting to Wi-Fi;
• 🗺️ Map-building errors;
• 🔋 Incorrect display of the charge level.

If the Reboot option is not available (grey), it means:

• The robot is not connected to the Internet.
• The device is in cleaning mode;
• The robot firmware is outdated (requires an update).

💡

Before rebooting your Mi Home, check the firmware version of the robot. If it's older than 3.5.9, update the software first, which can solve the problem without resetting.

Method 4: Reset to factory settings (full reset)

This method should only be used as a last resort if:

• 🔄 The robot is constantly producing the same error (e.g. Error 14, a problem with the collision sensor);
• 📱 The device can not be added to the Mi Home after a hard reset;
• 🔧 There was a firmware failure (the robot turns on, but does not respond to commands).

How to perform a complete reset:

1. Make sure the robot is disconnected from the charging station.
2. Press and hold the power button (⏻) and the home button" (🏠) simultaneously.
3. ⏱️ Hold them for 30 seconds until you hear three short signals in a row.
4. Release the buttons and the robot will start the reset procedure (the indicators will flash orange).
5. After restarting (1-2 minutes), the robot will emit a long beep, which means that the reset is completed.

After the full reset Xiaomi Vacuum Mop Pro:

• 🔹 Return to the factory firmware (may need an update);
• 🗺️ Delete all stored room maps;
• ⚙️ Reset all user settings (suction power, schedule, etc.).

⚠️ Note: On Xiaomi Vacuum Mop Pro models with firmware 4.0.0 and higher, after a complete reset, you may need to re-assign to your Mi Home account via the Firmware. QR-code on the bottom of the robot. QR-code erased, use manual entry of the serial number (located under the cover of the battery compartment).

Method 5: Reboot by powering out the battery (for power users)

If the Xiaomi Vacuum Mop Pro is completely silent (no buttons, no sounds, no flashing lights), you can try to force-reset power by turning off the battery, a method that requires disassembling the body and is only suitable for users with experience with electronics.

Step-by-step:

1. Turn the robot over and remove the bottom cover (unscrew 4 Torx screws) T8).
2. Carefully disconnect the battery connector from the motherboard (usually a white or black plug with 2-3 wires).
3. Wait 5-10 minutes – this will discharge the capacitors.
4. Connect the connector back and assemble the robot.
5. Put the device on the charging station and turn it on.

This method is effective in:

• 🔋 Deep battery discharge (the robot does not turn on even after a long charge);
• 🔌 Short circuit in the food chain;
• 🖥️ Microcontroller freezes at the hardware level.

⚠️ Attention: Incorrectly disconnecting the battery can damage the power controller. If you are not sure of your skills, you should contact the service center. Also make sure that the robot is not on warranty - disassembling the case will void the warranty obligations of Xiaomi.

💡

Shutting down the battery is the only way to reanimate a robot that doesn't show any signs of life, but it should only be used after all other options have been exhausted.

Table: Comparison of reboot methods Xiaomi Vacuum Mop Pro

Frequent errors after reboot and their solution

Even after a successful reboot, Xiaomi’s Vacuum Mop Pro robot may not behave properly.

Error 10 (problem with wheel or motion sensor)

• 🛠️ Solution: Turn the robot over and check if the wheel is blocked by foreign objects. Wipe the motion sensors (small black windows) with a cotton swab dipped in alcohol.

2. Error 12 (clogging of the main brush)

• 🧹 Solution: Remove the main brush and clean it of hair/garbage. Check if it rotates freely by hand. Replace the brush when worn out: WXC01ZM).

Error 14 (collision sensor problem)

• 🚧 Solution: Carefully tap the bumper (front of the robot) — sometimes the sensors stick. If the error repeats, you need to replace the bumper or sensor.

4.The robot does not build a map of the room

• 🗺️ Solution: Make sure there is enough light in the room (the robot uses the camera to navigate). Calibrate the sensors: go to Settings → Map. → Sizing.

5.After reset, the robot does not connect to Wi-Fi

• 📶 Solution: Make sure your router is running at 2.4GHz (the robot does not support 5GHz).If you use a dual-band router, create a separate network for 2.4GHz.

If none of the methods worked, check the firmware's relevance. Outdated versions of the software often cause unstable work. Update the robot via Mi Home (Settings section). → About the device → Firmware update).

FAQ: Answers to Frequent Questions