How to untie the scooter Xiaomi from the account without a phone: all working methods

Untieting a Xiaomi scooter from an account without access to the original phone is a challenge that owners face when buying used equipment, losing a device or changing a profile in the Mi Home app. The manufacturer deliberately complicates this process to prevent theft, but this creates a lot of inconvenience for legal users. Without the right algorithm, the scooter can remain locked forever, turning into a useless set of spare parts.

In this article, we'll look at 5 proven ways to unbend, from simple manipulations of Bluetooth to deep interference with firmware. It's important to understand that not all methods are universal: their effectiveness depends on the scooter model (M365, Pro 2, 4 Pro, etc., firmware versions and even the region of purchase, for example, scooters for the Chinese market often have additional restrictions, and we will also indicate what actions can irreversibly damage the controller if performed incorrectly.

Why Xiaomi Scooter is tied to your account and what will happen when you reset

All Xiaomi scooters starting with the model M365 They use the Mi Cloud Lock security system, which links the device to the owner's account through the Mi Home app or Xiaomi Scooter, which is designed to prevent theft, but in practice creates problems when reselling. When trying to connect a scooter to a new account, the system requires entering the login / password of the previous owner.

What happens when you force yourself to be uncoupled:

• 🔄 Resetting: All custom settings (driving modes, speed limits) are returned to factory settings.
• 🔐 Bluetooth unlock: Scooter becomes visible to new devices, but may require re-activation.
• ⚠️ Controller lock risk: Incorrect actions (such as interrupted firmware) can bring the control board down.
• 📱 Data loss: Travel history, mileage and other statistics are zeroed.

The manufacturer doesn't officially support uncoupling without the original account, but there are workarounds that depend on the firmware version:

⚠️ Attention: Scooters with firmware 1.7.0+ (Those released after 2023 have enhanced protection, and trying to unblock the device through standard methods can result in a complete lockdown, in which case you need to contact the service center with purchase documents.

Method 1: Uncoupling via Bluetooth (for firmware up to 1.5.8)

This is the easiest method that works on most Xiaomi scooters. M365 And Pro 2 with outdated firmware, and the idea is to force the binding to be reset via Bluetooth service commands:

• 📱 Android smartphone (iOS does not support the right commands).
• 🔌 The nRF Connect app (available on Google Play).
• 🔋 Scooter charge at least 30% (to avoid shutdown during the process).

Step-by-step:

1. Turn on the scooter and activate Bluetooth.
2. Open nRF Connect, find a device called MI_XXXX (where XXXX — unique identifier).
3. Connect to the device and go to the tab UART.
4. Send a team: AT+UNBIND=1234 (where 1234 is the standard password for resetting; some models run 0000).
5. Wait for an answer. OK. If he does. ERROR, Repeat the command with a different password.
6. Shut down and restart the scooter (hold the power button for 10 seconds).

Charge the scooter to 30%+

Install nRF Connect on Android

Turn on Bluetooth on your phone and scooter

Prepare standard passwords (1234, 0000, 1111)

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If the team doesn’t work, try an alternative:

AT+RESET=FACTORY

This command performs a full reset, but may not work on firmware newer than 1.4.5.

⚠️ Note: Some scooters require re-activation in the Mi Home app after resetting via Bluetooth. If you don’t have access to the original account, this method may not work – the device will remain in “wait-for-tether” mode".

Method 2: Firmware via ST-Link (for power users)

This method is suitable for scooters with firmware 1.4.5-1.6.5 when Bluetooth commands are not working. It requires a physical connection to the controller via an ST-Link adapter. V2 And you know the basics of firmware. Not recommended for beginners, because a mistake can knock out the control board.

What you need:

• 🖥️ Windows computer (for program) STM32 CubeProgrammer).
• 🔌 Adapter ST-Link V2 (about 500 to 1,000 ₽).
• 🔧 Screwdriver for disassembling the scooter.
• 📁 Firmware for your model (can be found on the Xiaomi Today forums or 4PDA).

Algorithm of action:

1. Disassemble the scooter and find the controller (usually located under the platform).
2. Connect ST-Link to the SWD connector on the board (pins: GND, CLK, DIO, 3.3V).
3. Launch it. STM32 CubeProgrammer, select the ST-Link port and read the current firmware (Connect button) → Read).
4. In the Erase & Programming section, download the downloaded firmware (file with the.bin or.hex extension).
5. Click Start Programming and wait until it is completed (the process takes 2-5 minutes).
6. Turn off the ST-Link, assemble the scooter and reset (hold the power button for 15 seconds).

Critical moments:

• Do not interrupt the firmware process - this will lead to a brik (complete inoperability) of the controller.
• Use firmware strictly for your model. M365 Not suitable for Pro 2.
• After firmware, the scooter may require recalibration of the wheel (made through the Xiaomi Scooter app).

💡

ST-Link firmware is the only reliable way to uncouple scooters with firmware 1.5.0-1.6.5, but requires technical skills and risks "killing" the controller if you make a mistake.

Method 3: Use of service codes (hidden menu)

Some Xiaomi models (mostly) M365 And the first batch Pros have a hidden service menu that's available through a button combination, which doesn't require a scooter to be disassembled, but it doesn't work on all devices.

Instructions:

1. Turn off the scooter.
2. Press the Power button and the Brake button (on the steering wheel) at the same time.
3. Hold for 5-7 seconds until the red light flashes (first slowly, then quickly).
4. Release the buttons and immediately press Power 3 times in a row.
5. If done correctly, the scooter will emit a double beep - this means entering service mode.
6. Now send the reset command: #123456789# (typed by Power button: 1 pressing) = 1, 2 presses = 2 etc.).
7. After entering the scooter will reboot and be detached from the account.

This method works on firmware up to 1.3.8. On newer versions, the service menu is blocked, and an attempt to log in can lead to an error. E:24 (lock-in).

💡

If the scooter is not responsive to service codes, try plugging it into charging while you enter the combination, which will unlock hidden features on some models.

Method 4: Calling for Xiaomi Support (Official Method)

If you buy a scooter legally (there is a check or a sales contract), the safest way to do this is to get Xiaomi support, a method that is guaranteed to work, but it will take time and paperwork.

What needs to be done:

1. Prepare proof of purchase: 📄 Check or invoice (if you bought a new one). 📝 Contract of sale (if purchased by the used). 📷 Photo Photo IMEI scooter (under the scooter) QR-platform-code).

• 🌍 via the official website (Contact Us section).
• 📧 Mail support@xiaomi.com (English).
• 💬 In the chat Mi Community (registration required).
• Unlock Scooter from Previous Account Text: Hello, I purchased a Xiaomi Scooter [model] with IMEI [but it's locked to the previous owner's account. I don't have access to their credentials. Attached are the purchase documents. Please unbind the scooter from the old account.
• Attach scans of documents and photos IMEI.

The timeframe for processing the request is 3 to 10 working days, and if the documents are in order, support will send a reset instruction or perform the decoupling remotely, and in rare cases, a service center may be required.

⚠️ Note: If the scooter was stolen, Xiaomi support won’t help – the database will note that the device is wanted).

Method 5: Alternative Applications (Risk Method)

There are some informal apps on the Internet that promise to untie the scooter without access to the original account.

• 📱 Xiaomi Scooter Unlock (available on APKPure).
• 📱 M365 DownG (for firmware up to 1.4.5).
• 📱 ScooterHacking Utility (requires root rights on the phone).

How it works:

1. Download and install the app (only from verified sources!).
2. Connect the scooter via Bluetooth.
3. Select Unbind Account or Factory Reset.
4. Follow the instructions on the screen (you may need to enter a service code).

Risks of use:

• ⚠️ Viruses and spyware: Many ‘hacked’ apps contain malware.
• ⚠️ Mi Account lock: Xiaomi may ban your profile for using unofficial tools.
• ⚠️ Irreversible reset: Some utilities erase calibration data, after which the scooter requires repair.

💡

Before using alternative applications, back up the scooter data via Mi Home (if available), which will help restore the settings after the reset.

What to do if nothing helps

If all of these methods fail, there are two options:

1. Official Xiaomi services in Russia and CIS can perform the uncoupling for a fee (from 1500 to 3000) ₽), You can find a list of the centers on Xiaomi's support site, and you can check by phone if they work with scooters, and not all of them are used for this technique.
2. Controller replacement: If the scooter is locked at the firmware level and other methods do not help, you can replace the control board. M365 — about 5,000 to 7,000 ₽, for Pro 2 - 8000-10000 ₽. The disadvantage of this method is the loss of warranty (if any) and the need to configure a new controller.

Before you go to radical measures, check again:

• 🔍 Firmware version (via nRF Connect or a sticker on the controller).
• 🔍 Model of scooter (on the body or in documents).
• 🔍 Hidden service menus (try other button combinations).

💡

If the scooter is blocked after an unsuccessful detachment, do not try to repeat the procedure - this will aggravate the problem.

FAQ: Frequent questions about untiing the Xiaomi scooter