How to open Mi Account on Xiaomi TV: 5 proven ways

Did you buy a Xiaomi TV with your hands or after repairs, but when you first turned on, you saw a request to sign in to Mi Account? Or forgot the password from the account associated with the device? This situation is familiar to many owners of the brand's smart technology. The fact is that Xiaomi uses the Mi Cloud Lock protection system, which blocks access to the device's functions without authorization in your personal account. Without the correct login and password, you will not be able to use Google Play, install apps or even watch some channels.

In this article, we will discuss all the working ways to unlock Mi Account on Xiaomi Mi TV, Redmi Smart TV and other models – from standard password recovery to bypassing lock through service modes. It is important to understand that some methods require technical skills, and the wrong actions can lead to a complete loss of functionality of the device. If the TV is bought from hand, make sure that the previous owner untied his account!

Why does Xiaomi TV ask for Mi Account?

The Mi Account entry request appears in three cases:

• 🔄 Reset – After hard reset, the TV requires re-authorization.
• 📦 Buying a used device – the previous owner did not log out of the account.
• 🔒 Mi Cloud lock – account is tied to device as protection against theft.

The Mi Cloud Lock system works similarly to Apple’s Find My iPhone: without the right data, you can’t log in. On Xiaomi TVs, the lock works even if:

• 📶 The device is not connected to the Internet (the request will appear on the first connection).
• 🔧 Reset via service menu (blocking is saved in firmware).
• 📺 The TV is new but has been activated by another user (e.g. in a store).

On Mi TV 4S, Mi TV Q1 and Redmi Smart TV X, locking can be different from a permanent pop-up to a complete restriction of functions.

• ⚙️ Install applications from Google Play.
• 📡 Connect to some streaming services (Netflix, Disney)+).
• 🔄 Update the firmware through OTA.

Method 1: Standard Recovery of Mi Account Password

If the TV asks you to log in to your account but you have forgotten your password, use the official recovery procedure:

1. Go to account.xiaomi.com from your computer or smartphone.
2. Click Forgot Password? and enter the linked email or phone number.
3. Confirm your identity through SMS-code.
4. Create a new password (at least 8 characters, with capital letters and numbers).

After changing your password, try logging in on your TV. If the device is still not receiving data, do:

1. Reboot the TV (Settings → About TV → Reboot).
2. Re-enter the login / password (sometimes helps changing the keyboard layout).

Make sure you enter an email/phone linked to Mi Account|

Check the Spam folder in the mail for a letter from Xiaomi|

Shut down. VPN (Geo-restrictions can block recovery)|

Try to recover your password from another device (not from the TV)

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If you see a "This account does not exist" error when you recover, it means:

• You enter the wrong email/phone.
• The account was deleted for inactivity (after 6 months without logging in).
• The previous owner used a Chinese Mi Account (a separate instruction is required).

Method 2: Bypassing the lock through the Mi Account reset (official method)

If the TV is tied to someone else’s account, and it is impossible to contact the previous owner, use the official unlock procedure through Xiaomi:

1. Go to the support page: mi.com/global/service/unlock.
2. Select the Mi category TV and fill out the form: 📺 Model TV (written on a sticker at the back, for example Mi) TV 4A 55"). 🔢 Serial number (SN) — It is located in the same place or in the menu settings → On TV. 📅 Date of purchase (specified in the check or warranty card). 📸 Photo of the box/check (if saved).

Send a request and wait for a response (usually 3-7 days).

Once the ownership is confirmed, Xiaomi will unlink the account, which works for officially purchased devices (not gray deliveries).

• Contact Chinese Support (I need an interpreter)
• Using a VPN with Chinese IP to access local services

Method 3: Reset via service menu (for advanced users)

If the official methods didn’t work, you can try a hard reset through the engineering menu, which is suitable for models on Android TV (for example, Mi TV Q2, Redmi Smart TV A2).

• 🔴 Loss of warranty.
• 🔴 "Television" fitting (complete inoperability).
• 🔴 Delete all data, including application licenses.

Instructions for TVs on Android 9/10/11:

1. Turn off the TV and disconnect from the network for 1 minute.
2. On the remote, press the combination: Menu + Back + Volume Down (-) Hold for 10-15 seconds until the service menu appears.
3. From the menu, select Wipe data/factory reset (use volume buttons for navigation, OK for selection).
4. Confirm the reset and wait for the reboot (may take up to 10 minutes).

On some models (for example, Mi TV 4X) the combination is different:

Menu + Home + Volume Increase (+)

adb shell recovery --wipe_data

To do this, you will need to enable USB debugging in the developer settings (if available).

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Method 4: Bypassing the lock through firmware (risky method)

If the reset doesn't work, you just have to reflash the TV, and this method deletes all the data, including the Mi Account, but you have to:

• 💻 Windows computer.
• 🔌 USB-cable (for some models - special cables) OTG-adapter).
• 📁 Official or custom firmware (for example, LineageOS for TV).

Step-by-step:

1. Download the firmware for your model from the Xiaomi Firmware Updater website.
2. Unpack the archive and place the update.zip file on the flash drive (FAT32 format).
3. Connect the flash drive to the TV and boot into recovery mode: Turn off the TV. Press Menu + Volume Up and turn on the power.

Apply update from USB

Warnings:

⚠️ Warning! Unofficial firmware voids warranty and may result in:

• 🔴 Loss of support from Netflix and Disney+ (Widevine certification is required L1).
• 🔴 Inoperability of the remote (on some models).
• 🔴 Blocking updates OTA.

PatchWall models (such as Mi TV 5 Pro) may require unlocking the bootloader via Xiaomi Unlock Tool, a process that takes up to 720 hours (30 days) of waiting for confirmation from Xiaomi servers.

Method 5: Alternative methods (for specific models)

Some Xiaomi TVs have vulnerabilities that allow you to bypass the lock without firmware, which do not work on all devices and may stop working after updates.

For the use of ADB:

1. Enable USB debugging in the developer settings (Settings → About TV → Software version – press 7 times).
2. Connect the TV to your PC and execute the command: adb shell am start -n com.android.settings/.MiAccountSettings
3. In the menu that opens, try adding a new account.

💡

On Xiaomi TVs with an Amlogic processor (such as Mi TV Stick) sometimes helps reset via a button combination on the remote: Menu + Home + Back (hold 20 seconds).

Frequent mistakes and their solutions

When trying to bypass the Mi Account lock, users face typical problems:

• 🚫 "This device is locked" error means your account is still tied. Try official unlocking (Track 2).
• 🔄 Cyclical reboot after reset - the firmware is damaged. You need to flash the device again (Method 4).
• 📵 Remote does not work after firmware - reset the remote via Settings → Bluetooth and devices → Add the remote.
• 🌐 No access to Google Play – check Widevine certification in Settings → Annexes → Google Play Services.

If after resetting the TV Xiaomi asks for a password from Wi-Fi, but does not accept it:

1. Connect to the network via an Ethernet cable.
2. Use a mobile hotspot (sometimes it helps).
3. Reset your router settings (if your password has changed).

Settings → Applications → All Applications → Select the Application → Clear the Cache

This will help to eliminate the lag after resetting.

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FAQ: Answers to popular questions