How to disable the call ban on Xiaomi phone: all ways to unlock

You try to make a call, but the message “Disallow Calls” or “Outgoing Calls are blocked” appears on Xiaomi’s screen, POCO and Mi for various reasons - from errors SIM-maps to operator restrictions or settings MIUI. In 80% of cases, the lock can be removed without contacting the service center.

In this article, we will look at all possible reasons for banning calls on Xiaomi and offer proven ways to eliminate them, from a simple reboot to editing hidden network parameters. Particular emphasis will be placed on unlocking operator restrictions (MTS, Beeline, Tele2, MegaFon), which are often set on tariffs with unlimited calls, and you will learn how to circumvent the ban on international calls and what to do if the phone does not ring after the MIUI update.

Why Xiaomi has a call ban: 7 main reasons

Before you start unlocking, it is important to understand what exactly blocks outgoing calls, and here is a full list of possible causes, ranked by frequency:

• 📱 Operator restrictions: most common reason: Mobile operators (especially MTS and Tele2) block outbound calls at some tariffs if conditions are not met (for example, depositing an account or activating a service).
• 🔒 Password to SIM-map (PIN/PUK): if the infidel is entered three times PIN-code, SIM-The card is blocked and all calls are inaccessible.
• 🛠️ Failure in settings MIUI: after updating the firmware or reset to factory settings, network parameters responsible for voice communication may be lost.
• 🌍 Regional restrictions: some Xiaomi models (especially those purchased abroad) may be blocked from international calls.
• 📵 Hardware failure: damage to the communication module or antenna (for example, after falling or getting moisture).
• 🔄 Conflict of the two SIM-Card: If there are two cards on the phone SIM-One of these cards can block calls to the other.
• 📲 Blocking apps: Some antivirus or parental control programs (such as Google Family Link) may restrict outgoing calls.

According to statistics of service centers, in 65% of cases the operator is to blame, in 20% - the failure of settings. MIUI, And only 15 percent of them have hardware problems. SIM-The card is most likely a software problem and is solved without repair.

Method 1: Checking operator restrictions (most common case)

If the ban appeared after changing the tariff or replenishing the account, the operator is to blame, especially for tariffs with unlimited calls (for example, All for 300 from Tele2 or Ultra from MTS), where the operator can block outgoing calls when:

• 💰 Insufficient balance (even if the tariff is unlimited»).
• 📅 Account inactivity for more than 60 days.
• 🔄 Change of tariff plan without confirmation.
• 📌 Connecting to AntiAon or AntiMobile Spam».

To check and remove restrictions:

1. Send. USSD-request to check balance and status of services: *100# — for MTS *105# — for Beeline *100*1# — for Megaphone *111# — body2
2. If the balance is negative, deposit any amount (even 10 rubles is often enough).
3. Call the operator’s hotline and ask to remove restrictions: 📞 MTS: 0890 or 8 800 250 0890 📞 Beeline: 0611 or 8 800 700 0611 📞 Megaphone: 0500 or 8 800 550 0500 📞 Tele2: 611 or 8 800 555 0611

If the operator says there are no restrictions, but calls are blocked anyway, proceed to the next method.

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Before calling the hotline, check if the service is connected to the outbound ban through the operator's personal account, for example, MTS can activate it automatically when debt.

Method 2: Reset network settings and re-register the network

If the problem isn't with the carrier, the next step is to reset the network settings, which helps in 30 percent of cases where the call ban is caused by a failure in the communication module, and you have to re-enter your Wi-Fi passwords after the reset.

Instructions for MIUI 12/13/14:

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-card (if two of them).
3. Slip on the Access Point Name (APN).
4. Click on the three dots in the upper right corner and select Reset to factory.
5. Return to the main settings menu and go to Settings → Memory → Resetting → Network Reset.
6. Confirm the reset and restart the phone.

Is the mobile internet enabled?

Does the name of the operator appear in the status bar?

Is there a network signal (not "Emergency Calls Only")?

Have you tried calling another number?-->

If calls are still blocked after reset, try manually selecting the operator's network:

1. Go to Settings. → SIM-maps and mobile networks → Choice of network.
2. Turn off Automatic Selection.
3. Manually select your operator (e.g., “MTS-RU” instead of “MTS”).
4. Save the settings and restart the phone.

Method 3: Unlocking SIM-map (PIN/PUK)

If a message appears on the screen, “Enter” PUK-code «SIM-The card is blocked, so the incorrect card was entered three times. PIN-In this case, unlocking is only possible through PUK-code that is attached to SIM-map.

What to do:

1. Find it. PUK-code: 📄 On a plastic holder. SIM-maps (where the chip was cut out). 📋 In contract with the operator. 📞 Call the operator hotline (passport required).

Enter. PUK-code.

After unlocking, install a new one. PIN-Code (or shut it down completely).

⚠️ Attention: Never enter PUK-You only have 10 attempts, and then you have to try. SIM-The card will be permanently blocked.

If you can't find PUK-- code, contact the operator:

• 📞 Use another phone to call the hotline.
• 💬 Write to the support chat via the official application of the operator.
• 🏠 Visit the communication salon with a passport.

Method 4: Manual editing of APN (for power users)

If previous methods did not help, the problem may lie in incorrect settings. APN (This is true if the phone is not ringing, but also not catching the mobile Internet. APN They can completely shut down the connection!

APN's editing instruction:

1. Go to Settings. → SIM-maps and mobile networks → Name of the access point (APN).
2. Click on the current APN profile (usually one).
3. Check the following parameters (they must match the settings of your operator): MTS Beeline MegaFon Tele2 MTS Beeline Megafon Tele2 APN internet.mts.ru internet.beeline.ru internet internet.tele2.ru Type of authentication PAP PAP PAP PAP Type APN default,supl,mms default,supl,mms default,supl,mms default,supl,mms
4. If the parameters do not match, correct them manually.
5. Save the settings and restart the phone.

If the list does not include an APN profile or if it is not saved:

1. Click on + (add a new APN).
2. Enter the parameters manually (see table above).
3. Save and select a new profile as active.

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If after editing the APN communication is completely lost, go back to the settings and select the option “Reset to factory”.

Method 5: Bypassing regional restrictions (for phones from abroad)

If your Xiaomi is purchased abroad (e.g., in China or Europe), it may be blocked from international calls, which is due to local laws in some countries that prohibit calls outside the region.

• 🌐 Changing the region in settings MIUI:
• 📱 Installation of global firmware: if the phone is on Chinese firmware (China) ROM), Re-flash it on Global. ROM or EEA ROM.
• 🔧 Use of the Engineering Menu (for experienced users only!):

⚠️ Note: Reflashing the phone to the unofficial version MIUI This can lead to loss of warranty and unstable operation of the communication module!

If you don’t want to risk firmware, try circumventing the restrictions with:

• 📲 Applications for VoIP calls (WhatsApp, Telegram, Skype).
• 💳 Virtually SIM-maps (e.g. Dingtone or TextNow).
• 📡 Local. SIM-Cards of the country of residence (if you are roaming).

Method 6: Checking for hardware faults

If none of the software methods worked, the problem could be the hardware, and here are the signs that the phone needs repair:

• 📶 No network signal at all (even "Emergency Calls Only»).
• 🔌 The phone can't see. SIM-card (writes No) SIM-map»).
• 💥 Before the problem appeared, the phone fell, got wet or overheated.
• 🔊 Besides the calls, they don't work. SMS mobile.

What you can do on your own:

1. Check it out. SIM-If it works, the problem is your Xiaomi.
2. Check the tray. SIM-cards for damage or oxidation of contacts.
3. Try inserting. SIM-The card is another slot (if there are two of them).

If the hardware malfunction is confirmed, contact the service center.

⚠️ Warning: If the phone gets wet, don't turn it on and try to charge! SIM-card and battery (if possible), then take to the service.Powering a wet phone can cause a short circuit!

FAQ: Frequent questions about banning calls to Xiaomi