How to untie the Xiaomi scooter from the account: a step-by-step guide

Xiaomi electric vehicle owners often face the need to re-tether the device, whether it’s selling the gadget, transferring the rights to another user, or simply to fix software bugs in the application, and untidying the scooter is a critical step without which the new owner will not be able to fully manage the equipment or update the firmware.

The process of removing a device from the Mi Home cloud storage is not always smooth. Sometimes the system requires confirmation by SMS, and in other cases the account may be blocked or lost. In this article, we will discuss all the nuances, including complex cases where standard methods do not work and additional actions are required to reset the link.

Before you start manipulating, make sure that the scooter is charged and located next to the smartphone. A stable Internet connection is also a prerequisite for synchronizing data with the server. Ignoring these basic requirements can lead to an error when trying to untie the device.

Why you need to untie the device before selling

Many users underestimate the importance of removing a device from the list of connected gadgets. If you just hand over the scooter to a new owner, it will face a lockdown. The Mi Home or Xiaomi Home app rigidly links the serial number to a specific Mi Account for security.

While the device is listed on your profile, any other user will see a message that the scooter is busy, which protects against theft, but creates problems with legal sale.

• 🚫 Update firmware through the standard menu
• 🚫 Set up speed and recovery parameters
• 🚫 View travel history and statistics
• 🚫 Use the functions of a smart home

In addition, the left binding can lead to a leak of geolocation data if the scooter is equipped with a scooter. GPS-Full junction ensures that the previous owner loses access to tracking the location of the vehicle, so make sure to complete the complete deletion cycle before the transaction.

⚠️ Note: If you sold a scooter without a decouple and the buyer can’t activate it, you will have to restore access to your Mi Account to remove the device remotely.

There is also a risk that the server will lock the device when it attempts to double activate, and if the new owner tries to register the scooter for himself, and you try to reconnect it at the same time, there may be a conflict of encryption keys.

Standard Removal Procedure through the Mi Home App

The easiest and most reliable way is to use the official Xiaomi Home app (formerly Mi Home).The interface may vary slightly depending on the OS version and region, but the logic of actions remains the same. You will need a smartphone with an installed application and active Internet.

To start, open the app and go to the main screen, where all the connected devices are displayed. Find your scooter on the list, usually indicated by a scooter icon or a model name, such as the M365, Pro 2 or Essential.

Follow the algorithm further:

• 📱 Click on the scooter icon to enter the control menu.
• ⚙️ In the upper right corner, find a three-dot icon or gear (Settings).
• 🗑️ Scroll through the list of options to the bottom to the section "General settings".
• ❌ Press the button "Remove Device" (Remove Device).

The system will request confirmation of action. Once you press OK or Delete, the sync process will begin. The Xiaomi server will receive a command to break communication. If you plan to transfer the scooter to another person, do not select the option "Reset Wi-Fi settings", if it is offered separately, it is better to use full deletion.

It is important to note that once removed, the device does not disappear instantly from all the caches.It may take several minutes to update the information on the server.If you immediately try to add it to another acca, there may be a timeout error.

Problem Solving: What to Do When the Button is Not Active

Sometimes users are faced with a situation where the removal button is inactive or hidden, which often happens if the scooter is part of a smart home scenario or is connected to other devices in the ecosystem. For example, if the automation is set up "Light on when the scooter connects to charging", the system must first be severed.

Check the "Scenarios" or "Automation" section of the app. If your scooter is used as a trigger or an executive action, delete this link. Only then will the device deletion function become available.

If the scooter was added to the Mi Home Family and you are not the owner of the device but only a member of a family with limited rights, you will not be able to remove it.

1. Contact the main account holder.
2. Ask them to remove the device or change your access rights.
3. Ask the owner to remove you from the family group.

Another reason to block removal may be an active subscription or service tied to a specific serial number in your region, and in rare cases, clearing the cache of the Xiaomi Home app through Android/iOS settings before trying again helps.

Specificity of decoupling for different regions and software versions

Xiaomi’s ecosystem is divided into servers by region (China, Europe, Russia, India, etc.) If your account is registered in one region and the scooter is for another (global vs. Chinese), there may be decoupling conflicts, especially for devices imported by parallel imports.

In the application settings, check which region is selected. If the scooter is Chinese (CN) and you are trying to control it from a European server (EU), the deletion function may not work properly, in which case try to switch the region in the application profile, although this may temporarily hide other devices.

The table below shows the differences in the behavior of the system when uncoupled:

If you bought a scooter with your hands and you don't know its origin, ask the seller to show you the region in the app, which will help you understand why you might have difficulty managing it. Regional binding is one of the most common sources of problems.

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If you change the region in the application, take a screenshot of all the scooter settings, as after changing the server they can reset.

Alternative methods of retiring

What if you don't have access to the app, or the standard method didn't work? There are several workarounds, but they require caution. One method is to completely reset the scooter to factory settings. On Xiaomi M365 and Pro models, this is often done by simultaneously clamping the power and brake button (or through combinations in the menu if there is a display).

However, simply resetting Bluetooth does not always remove the binding from the Mi Cloud server. The device can "remember" the owner again on the first Internet connection.

If the account is completely lost:

• 📞 Contact Xiaomi Support via the form on the website.
• 📄 Provide a purchase check and serial number (SN) device.
• 📧 Request a forced decoupling of the device from the old account.

⚠️ Warning: Without a purchase check or a box with a sticker that lists the serial number, technical support is likely to fail for security reasons.

There's also a method through the web version of Mi Account (i.mi.com), go to the "Devices" section, find the scooter, and select "Remove," which only works if the device is online and synced.

How to activate a new owner untied scooter

After a successful detachment by the previous owner, the new user must correctly activate. Don't rush to immediately connect the scooter. First, make sure that the Xiaomi Home app selects the correct region corresponding to the version of the device.

Turn on the scooter and hold the phone close. In the app, press + to add the device. If the scooter was previously untied correctly, it should be determined as new. The system can suggest updating the firmware - this is a mandatory step for stable operation.

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The main condition for successful activation by the new owner is the complete removal of the device from the previous owner’s cloud, not just removal from the Bluetooth list on the phone.

During activation, scanning may be required. QR-code located on the housing (usually under the deck or near the charging port) QR-The code is not readable, you can enter the serial number manually, and once the procedure is complete, the scooter is ready for use.

Frequently Asked Questions (FAQ)