Xiaomi Loss Mode: How to Turn Off Protection on a Locked Phone

Forgot the password from Xiaomi’s loss mode, or bought a used lock-enabled phone? This feature, designed to protect data when stolen, can be a headache if you don’t know how to properly deactivate it. Unlike the standard pattern lock, Lost Mode blocks not only the screen, but also access to most of the device’s features — including calls, SMS, and even Wi-Fi connectivity.

In this article, we’ll look at all the working ways to disable loss mode on Xiaomi, Redmi and POCO smartphones, from official methods through Mi Account to alternative solutions for cases where standard options don’t work. It’s important to understand that the procedure differs from a conventional reset to factory settings: it requires proof of ownership of the device. If you’re not the original owner of the phone, some methods may not work without proof of purchase.

What is Xiaomi’s Loss Mode and How Does It Work?

Lost Mode is a security feature that is activated via the Mi Cloud service (or Find Device in newer versions of MIUI) designed to protect user data in the event of theft or loss of a phone.

• 🔒 The screen is locked even if the PIN- code or pattern lock has been previously disabled.
• 📵 Mobile, Wi-Fi and Bluetooth are disabled (except for emergency calls)
• 📍 High precision location tracking is enabled
• 📧 A message with the owner’s contact details (if any) is displayed on the screen
• 🔄 Any changes to system settings, including factory resets, are prohibited

The main difference from the usual screen lock is that the loss mode is tied to the Mi Account. This means that even after a reset via Recovery, the phone will remain locked until ownership is confirmed through the original Mi Account. On new models (starting with MIUI 14), this feature is integrated with Google Find My Device, which makes it difficult to bypass the lock.

Interesting fact: on some devices (for example, Xiaomi 13 Pro or Redmi Note 12 Pro+) the loss mode can be activated automatically when you repeatedly enter the password from your Mi Account.

Official method: disabling through Mi Account

The most reliable and recommended method Xiaomi uses is the original Mi Account, which is linked to the phone, which works 95% of the time and does not require technical skills.

1. Go to the Mi Account website and log in under the same login used on the locked phone.
2. In the menu, select Find Device (or Device Management in the Russian version).
3. Find your locked smartphone in the list and click on it.
4. In the window that opens, select the option to Disable Lost Mode (or Unlock Lost Mode).
5. Confirm the action via SMS or email (depending on your account security settings).

After that, the phone should automatically unlock within 1-5 minutes.

• 🔄 Reset the device
• 📶 Make sure your phone is connected to a mobile network or Wi-Fi
• ⏳ Wait up to 10 minutes – sometimes Xiaomi servers take time to sync.

Important! If you don't remember your Mi Account, try to restore access through the official password recovery procedure. Using third-party services to hack your account can result in a device being completely blocked through IMEI (the so-called blacklist).

Alternative methods: when the official method does not work

If you don't have access to the original Mi Account, or the phone doesn't respond to commands from the cloud, you can try alternative methods. Note that their effectiveness depends on the phone model and version MIUI:

1. Unlock via Fastboot (for technically trained users)

This method requires a computer with ADB/Fastboot drivers installed and an unlocked bootloader.Suitable for Xiaomi models on Qualcomm chips (most Redmi and POCO).

fastboot oem unlock-go


fastboot flashing unlock




fastboot oem edl

Once you switch to EDL, you can flash your phone through the Mi Flash Tool to turn off the loss mode.

2. Contact the Xiaomi Service Center

If the phone is officially purchased (there is a check or a warranty card), you can contact an authorized service center.

• 📄 Documents confirming the purchase (check, contract, warranty)
• 🆔 Passport of the owner
• 📱 Phone itself unlocked (if possible)

Service centers have access to internal Xiaomi tools that allow you to unblock without losing data, the average cost of the service is from 1000 to 3000 rubles depending on the model.

3 bypassing the FRP (Factory Reset Protection) reset

On some models (e.g. Redmi Note 10 Pro or POCO X3 Pro), the loss mode can be bypassed by resetting FRP - protection after reset.

1. Turn off the phone.
2. Press Volume Up + Power to Enter Recovery
3. Choose Wipe Data → Wipe All Data
4. After the reboot, try logging in through a new Google account.

The success rate of the method is about 30%, as Xiaomi has strengthened protection against such bypassing on new versions of MIUI.

Frequent Mistakes and How to Avoid Them

Many users make critical mistakes when trying to disable the loss mode, which leads to a complete lockdown of the phone.

It is particularly dangerous to use so-called “IMEI unlock services” from the Internet, most of which are either fraudulent or exploit vulnerabilities that Xiaomi quickly patches.

• 🚫 Stop updating
• 📵 Lose the network
• 🔒 Get Permanent Lockdown through Xiaomi Servers

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If you bought the phone with your hands and the seller hasn't turned off the loss mode, try contacting them for information from Mi Account. 60% of the time, the previous owners agree to help explain the situation.

How to protect yourself from accidental activation of the loss mode

To avoid being blocked in the future, follow these guidelines:

• 🔐 Regularly check your tethered devices in Mi Cloud (Device Management)
• 📱 Turn off the Loss Mode immediately after finding the phone
• 🔄 Update MIUI to the latest version – new firmware fixes false-fire lock bugs
• 📝 Store your Mi Account data in a secure location (e.g., password manager)
• 🛡️ Set up two-factor authentication for your Mi Account

On models with MIUI 14+, we have Trusted Contacts, which allows you to assign loved ones who can turn off loss mode without you, and activate it:

1. Go to Settings → Mi Account → Find Device
2. Choose Trusted Contacts
3. Add the phone number of the trustee
4. Confirm the addition via SMS

This is especially useful for older relatives or children who may forget their account password.

Xiaomi models with vulnerabilities in the loss mode

Some Xiaomi devices have known vulnerabilities that can bypass loss mode without official methods. Here is a list of models and related methods (currently in mid-2026):

WARNING!: Using these techniques can disrupt the phone or lead to a loss of warranty. Xiaomi regularly releases security patches that close such vulnerabilities.

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On the newer models (Xiaomi 13/14 Series, Redmi Note 12) most vulnerabilities are fixed, and the only reliable way to unlock them is through the official Mi Account or service center.

Legal aspects: what to do if the phone is bought with hands

If you purchased Xiaomi with activated loss mode, you have a few legitimate ways to resolve the issue:

1. Return the phone to the seller – if the lock was not agreed upon upon when buying, this is the basis for a return under the law “On Protection of Consumer Rights” (Article 18).
2. Obtain proof of purchase – if the seller agrees to help, ask them to provide details from Mi Account or check with IMEI.
3. Contact the police – if the phone has been stolen and the seller is not the legal owner, you can write a statement of purchase of the stolen property.

The most difficult thing is the phone that you bought on Avito or Yula without a check.

• 📋 Try to contact the seller through the correspondence history
• 🛒 Check your order history at SberMegaMarket or Wildberries (if you bought there)
• 📱 Use IMEI.info to check your phone's status (not blacklisted)

If the phone is listed as stolen, it will not be possible to unlock it through the service center - Xiaomi has access to the database of stolen devices.

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Before buying a used Xiaomi, always check the status via the command *#06# (IMEI shows) and check it against the data on the box.

FAQ: Frequent questions about Xiaomi's loss regime