How to permanently disable the contact center Xiaomi: 5 proven ways

Xiaomi’s contact center is an integrated service that automatically calls users with support offers, surveys about the quality of the device or advertising accessories. For many owners of Redmi, POCO or Mi smartphones, these calls become a real problem: they come at the wrong time, interfere with work and do not have a “do not disturb” button. Worse, the service often activates itself after MIUI updates, even if you previously disabled it.

In this article, we’ll look at all the ways you can disable your contact center, from standard settings to hidden commands for power users, how to block system-level calls, remove service through ADB, or at least reduce their frequency, and why Xiaomi is so reluctant to give users full control of this functionality, and what to do if nothing helps.

What is Xiaomi Contact Center and Why Does it Call?

The Mi Contact Center is a support service integrated into MIUI firmware. It is designed for:

• 📞 Automatic call offers help after purchasing the device
• 📊 Surveys on the quality of the smartphone or smart device
• 🛒 Advertising accessories (cases, headphones, powerbank)
• 🔄 Reminders about software updates or service promotions

The problem is that the service runs on a rigidly programmed schedule that doesn’t depend on your preferences, for example, once you register a new device with Mi Account, you are guaranteed to receive a call within 3-7 days, and if you buy a smartphone on credit, calls can be repeated monthly until they are fully repaid.

According to users, most often the contact center is activated on devices:

• 📱 Redmi Note 11/12/13 (especially in India and China)
• 📱 POCO X3/X4/X5 (Due to aggressive marketing policies)
• 📺 Mi TVs TV (phone calls)
• 💻 Mi Notebook (Advertising for Extended Warranty)

⚠️ Attention: On devices with global firmware (EEA, RU) If you bought a smartphone on AliExpress or in an unofficial store, the probability of annoying calls is 3 times higher than on the Chinese or Indian versions.

Method 1: Disconnect via standard MIUI settings

The easiest method is to use the built-in options of the system. Unfortunately, it doesn't work on all devices, but it's worth a try.

Instructions:

1. Open the Settings app (cog icon).
2. Go to the Appendix section → Application management.
3. In the search box, enter the Contact Center or Contact Center.
4. Select the app from the list (usually called Mi Contact Center or Service Center).
5. Click Disable (if the button is active) or Remove Updates.
6. Go back to Settings → Notifications and find the Contact Center in the list. Turn off all switches.

If the Disable button is inactive (in gray), the service is protected by the system, in which case only ADB or manual deletion (see methods 3 and 4) will help.

Find the application in the settings|Try to disable in the standard way|Check the section “Notifications"|Write down the name of the package (if required) ADB)-->

Method 2: Locking the number through the phone book

Xiaomi’s contact center uses a limited pool of numbers that can be locked manually, which does not shut down the service completely, but reduces the number of calls by 70-80%.

How to add numbers to the blacklist:

1. Open the Phone app.
2. Go to the Log tab and find the last call from the contact center (usually starting at +86 for China or +91 for India).
3. Click on the number → Block → Confirm.
4. Repeat for all such issues from the magazine.

List of known numbers of the Xiaomi contact center (current for 2026):

⚠️ Note: Xiaomi periodically changes the contact center numbers. If after blocking calls continue, check the log every 1-2 months and add new numbers to the blacklist.

Once a week | Once a month | Only after you bought the device | Never called |I don't know what it is-->

Method 3: Remove via ADB (for power users)

If standard methods don’t work, you can remove the contact center via Android Debug Bridge (ADB), which requires connecting your smartphone to your computer and basic command line knowledge.

Step-by-step:

1. Turn on Developer Mode on your smartphone: Go to Settings → About Phone. Press 7 times on MIUI Version. Go back to Settings → Additional → Developer. Activate USB Debugging.

File transfer

ADB Tools

cmd

Terminal

adb devices

(Your device name should appear with authorized status.)

adb shell pm uninstall -k --user 0 com.miui.contactcenter

If the command doesn’t work, try alternative packet names:

adb shell pm uninstall -k --user 0 com.xiaomi.contactcenter


adb shell pm uninstall -k --user 0 com.miui.servicecenter

Once you have completed the command, restart your smartphone. The contact center will be disabled until the next reset or MIUI update.

Method 4: Disconnecting through system file editing (root)

If you have root rights, you can completely remove the contact center by editing system files, a risky method that can cause a device to break down if you make a mistake.

Instructions for Root Explorer or Mixplorer:

1. Open a file manager with root access.
2. Go to /system/priv-app/ or /system/app/.
3. Find folders with names: ContactCenter MiuiServiceCenter XiaomiServiceFramework

.bak

ContactCenter.bak

Reset the device.

An alternative method is to remove via TWRP:

1. Load into the Recavéri (usually Power + Vol Up).
2. Select Advanced → File Manager.
3. Delete the files in the same ways as above.
4. Wipe your cache (Wipe → Cache) and restart.

How to set up Blocker:

1. Install the app from Google Play.
2. Open the Blacklist section.
3. Add the lock rule by: Number (e.g. +86105* for Chinese calls) Contact name (enter "Xiaomi" or "Mi Service").

Block hidden numbers

The downside of this method is that applications require permissions to call and text, which may raise privacy concerns, and some utilities (like Truecaller) collect user data themselves.

What to do if nothing helps

If you have tried all the ways, but the contact center continues to bother you, radical measures remain:

• 🔄 Resetting to factory settings – sometimes helps, but only if you do not restore the backup (it can save the service settings).
• 📦 Install custom firmware — for example, Xiaomi.EU, LineageOS or Pixel Experience.
• 📞 Call for support – write to the official chat Xiaomi (via Settings) → The phone. → Feedback) requiring that the service be turned off, sometimes for devices purchased from official stores.
• 🛒 Buying a different brand of device – if the issue is critical, consider alternatives (like Samsung or Google Pixel, where there is no built-in contact center).

If you decide to use custom firmware, take into account the risks:

• Loss of warranty (if the device is warranty).
• Possible bugs (NFC, camera problems)
• Difficulties with updates (you will have to install them manually).

💡

Custom firmware is the most reliable way to get rid of the contact center, but it is suitable only for experienced users who are ready to sacrifice stability for the sake of freedom from intrusive calls.

FAQ: Frequent questions about Xiaomi Contact Center