How to completely reset the robot vacuum cleaner Xiaomi: 3 working methods

Xiaomi’s robot vacuum cleaners can eventually malfunction, losing Wi-Fi connectivity, building a map of the room incorrectly, or ignoring commands from the app. In 80 percent of these cases, a full factory reset helps, a procedure that erases all user data and returns the device to its original state. But how do you do it right to avoid turning the vacuum cleaner into a “brick”?

In this article, we've got three proven reset methods for Mi Robot Vacuum, Mi Robot Vacuum-Mop, Dreame and other brands, including instructions for when the vacuum cleaner doesn't respond to the app, and we'll also look at what to do after zeroing, to avoid the typical resetting errors, if your robot is stuck on the logo, doesn't turn on or requires a link to another account, here's the solution.

When you need to reset the robot vacuum cleaner Xiaomi

Reset the vacuum cleaner settings should not be at the first problem, but only in critical cases. Here are 5 signs that the device needs a “hard reboot”:

• 🔄 Robot fixes on cleaning one area and can't complete cleaning.
• 📡 It does not connect to Wi-Fi, although the password is correct and the router works properly.
• 🔒 Requires authorization from Mi Home, but does not accept your account details (for example, after sale).
• 🗺️ Washes stored maps of premises or builds them with gross errors.
• ⚡ Does not respond to buttons and commands, although the indicators are on.

Before you start resetting, check out the simpler solutions:

1. Reboot the vacuum cleaner (hold the power button for 10 seconds).
2. Update the Mi Home app to the latest version.
3. Make sure that the robot is charged at least 20% - with a low charge, the reset may be incorrect.

⚠️ Warning: After resetting, all stored room maps, cleaning schedules, and customized settings (such as suction force) will be permanently deleted. If the vacuum cleaner is tied to the Mi Home account, it will have to be reconfigured.

Method 1: Reset via Mi Home (the safest)

If the robot vacuum cleaner is connected to the application and responds to commands, use a software reset. This is the most gentle way to minimize the risk of errors. The instructions are relevant for all models supported by the Mi Home (including Dreame and Viomi).

Steps:

1. Open Mi Home and select your vacuum cleaner from the device list.
2. Go to Settings → About the device → Reset settings (or Reset to factory).
3. Confirm the action – you usually need to enter a password from your Xiaomi account.
4. Wait for the process to be completed (the robot will sound and restart).

If the item "Reset" in the menu is not, update the vacuum cleaner firmware:

• 📲 Go to Settings. → Firmware update.
• 🔄 Wait until the update is completed (don’t interrupt the process!).
• 🔄 Repeat the reset attempt.

⚠️ Note: Some models (e.g. Dreame) D9) After resetting through the application, you may need to physically press a button on the case to confirm. If the vacuum cleaner has not restarted within 5 minutes, check the indicators (should flash orange or white lights).

Method 2: Hardware reset buttons (if the vacuum cleaner does not respond)

When the robot is not connected to the app, not turning on or stuck on the logo, hardware reset via a button combination will help.The method works for most Xiaomi models, but for Dreame series vacuum cleaners (such as the Z10 Pro), use holding the Home + Power button for 20 seconds.

The following is a general guide for Mi Robot Vacuum:

1. Turn off the vacuum cleaner (hold the power button for 3 seconds).
2. Press the buttons at the same time: 🔄 Nutrition + Home (for models with a home button»). 🔄 Nutrition + Spot Cleaning (for models without the home button»).

10-15 seconds

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3 minutes.

If after holding the buttons, the vacuum cleaner does not respond:

• 🔋 Check the battery charge (plug in to the docking station for 10 minutes).
• 🔌 Try another charger (sometimes the problem is in the docking station contacts).
• 🔧 If the indicators do not burn at all - it is possible that the control fee is faulty (repair is required).

Method 3: Reset via Mi Home without access to vacuum cleaner (remotely)

If the robot vacuum cleaner is tied to someone else’s account (for example, after buying a used one) and there is no physical access to the device, you can try to reset the binding remotely.

• 📱 Previous owner did not remove the vacuum cleaner from his account Mi Home.
• 🔗 The device is connected to the Internet (even if you can’t control it).

Instructions:

1. Open Mi Home and log in to your account.
2. Go to Profile → Settings → Devices of other users.
3. Find a vacuum cleaner in the list and click Remove the device.
4. Confirm the action (a password may be required).

If the vacuum cleaner does not appear on the list, contact the previous owner and ask him to:

1. Delete your device from your Mi Home account.
2. Reset the vacuum cleaner settings with buttons (see Method 2).

⚠️ Note: Remote reset via Mi Home does not always work for the Dreame and Viomi models, as they use separate authorization servers).

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If the vacuum cleaner was linked to an account in China (cn server) and you are using a European or Russian account (ru/eu), the reset will not help: you have to register a new account on a Chinese server or ask the previous owner to transfer the device to your region.

What to do after resetting: setting up from scratch

Once it's successfully zeroed, it's going to go back to factory settings, and then you have to reconnect it to the Mi Home and set it up.

1. Wi-Fi connection: 📲 Turn on the vacuum cleaner and wait for the beep. 🔗 In the Mi Home app, click Add Device (+) → Choose a model vacuum cleaner. 📡 Connect to a temporary Wi-Fi network from a vacuum cleaner (type name) Xiaomi_Vacuum_XXXX). 🔑 Return to the app and select your home Wi-Fi network (enter a password).
2. Firmware update: 🔄 Go to Settings. → Firmware update. 📥 Download and install the latest version (don’t interrupt the process!).

Setting up the room map:

• 🗺️ Start the first cleaning in Full Cleaning mode.
• 🖊️ After building the map, mark out zones and virtual walls in the application.

Typical errors after reset and their solution:

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After reset, be sure to update the vacuum cleaner firmware - this will fix the bugs of previous versions and add new features (for example, improved mapping).

Solving specific problems after zeroing

Sometimes even after a successful discharge, the vacuum cleaner is not acting properly. Let's look at 3 common situations and how to fix them.

1.The robot does not turn on after reset

If the indicators are not burning, and pressing the power button does not give results:

• 🔌 Check the docking station: connect it to another power source (for example, charging from your phone).
• 🔋 Remove the battery (if the model is collapsible), wait 5 minutes and set back.
• 🔧 If the vacuum cleaner still does not respond - the control fee is faulty (diagnosis is required in the service center).

2. Requires binding to another region (server)

Xiaomi models purchased in China are often tied to the cn server to transfer the vacuum cleaner to a Russian or European server:

1. Reset the settings (see Method 2).
2. When connecting to Mi Home, select the region Russia or Europe.
3. If you make a mistake, register a new Xiaomi account with China as your country.

3. does not build a map or moves chaoticly

Once reset, the robot can forget to calibrate the sensors, to restore normal operation:

• 🧹 Start cleaning in a dark room (so the sensors are better calibrated).
• 📏 Make sure the height of the sensors is not blocked (wipe them with a cotton swab).
• 🔄 Update the firmware to the latest version.

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If the vacuum cleaner moves in a circle after reset or collides with furniture, check the bumper (rubber lining on the front) - it could be deformed or clogged.

FAQ: Frequent questions about resetting Xiaomi robot vacuum cleaner