How to change your account for calls on Xiaomi: all ways and solutions to errors

Changing your account for calls on Xiaomi smartphones is a task that users face when buying a used device, resetting settings or switching to a new Mi Account. Unlike the standard change of profile in applications, here we are talking about a system account that is responsible for authorizing calls via VoIP, synchronizing contacts and even the operation of some functions. MIUI. Without the right link, you risk losing access to call history, conversation records, or the error “No call rights».

In this article, we will discuss all the current ways to change your account for Xiaomi calls (including Redmi models, POCO Black Shark, and solve typical problems: from error 403 when you log in before locking after reset, we will pay special attention to hidden settings MIUI 14/15, If you bought the device from hand and the previous owner didn't untie your account, here's the solution.

What is a Xiaomi “call account” and why change it

On Xiaomi smartphones, the term “call account” refers to a binding to the Mi Account, which manages:

• 📞 VoIP calls (via Mi Dialer or Google Duo)
• 📱 Synchronize contacts and call history with the Mi Cloud
• 🔒 Access to Call Recording and Spam Protection
• 📡 Authorization in Xiaomi services for IP-Telephony (for example, in Mi Talk)

Without the right link, you may be faced with:

• ❌ This device is locked by Mi Account when you try to call
• ❌ Lack of call history after resetting settings
• ❌ Blocking the recording of conversations with the message “No permission»

Change of account is required in the following cases:

• 🔄 Buying a used phone with a tied Mi Account
• 🔧 Resetting to factory settings (Hard Reset)
• 📱 Switch to a new Xiaomi account (for example, when changing your phone number)
• 🛠️ Authorization errors when calling via Wi-Fi Calling or VoLTE

⚠️ Note: If the previous owner did not untie his account and the phone is locked at the level FRP (Factory Reset Protection, which requires additional unlocking through the Mi Unlock Tool, is a separate procedure that does not involve changing your account for calls.

Method 1: Change your account through phone settings (official method)

The easiest way is to use the built-in MIUI settings. It is suitable if:

• ✅ You have access to your current Mi Account.
• ✅ Phone not locked after reset
• ✅ You do not use a corporate profile (e.g. Android Enterprise)

Instructions:

1. Open Settings → Accounts and Synchronization.
2. Select Mi Account (Xiaomi orange icon).
3. Click on the icon. ⚙️ in the upper right corner and select “Delete account».
4. Confirm the action with a password or fingerprint.
5. After deleting, restart your phone and add a new account through Settings. → Accounts. → Add an account → Mi Account.

If the “Delete Account” item is not:

• 🔹 Try to first disable contact sync and call history in the same menu.
• 🔹 On some firmware (MIUI 13 and older: you must first disable Find Device (Settings) → Mi Account → Find Device).

Make a backup copy of contacts|Turn off Find Device|Remember the password from your current Mi Account|Connect to Wi-Fi|Charge your phone at least 50 times%-->

⚠️ Attention: On devices with MIUI Global may need to be activated again after deleting the account SMS. If SIM-The card does not support VoLTE, use Wi-Fi to confirm.

Method 2: Reset via Recovery Mode (if the phone is locked)

If you have a hands-on phone and the previous owner hasn't untied your account, and you don't know its details, you'll have to do a hard reset through Recovery Mode, which works on most Xiaomi models, but it's nuanced:

✅ Suitable for: Redmi Note 10/11/12, POCO X3/X4/X5, Mi 11/12/13 and other devices on MIUI 12–15.

❌ Not suitable for: Devices with a locked bootloader (Bootloader) or tied to a corporate MDM-profile.

Step-by-step:

1. Turn off the phone.
2. Press the Power Button + Volume up for 10-15 seconds at the same time until the Mi logo appears.
3. From the Recovery menu, select Wipe Data → Wipe All Data (use volume buttons for navigation and power button for confirmation).
4. After reset, select Reboot → Reboot to System.
5. When you first enable, skip the old account binding (click on “Skip” or “Login Later”) and add your Mi Account.

If after resetting the phone requires the entry of the old account data:

• 🔹 This means that protection is included. FRP. You will need to unlock through the Mi Unlock Tool.
• 🔹 On some models (Redmi) 9A, POCO M3) Helps reset via Fastboot with command: fastboot erase frp

Method 3: Change your account via Mi Cloud (remotely)

If you have access to an old Mi Account but your phone is not physically available (for example, you sold it but forgot to untie it), you can do it remotely via the Mi Cloud web version:

Instructions:

1. Go to i.mi.com and log in to your old account.
2. Select the Devices tab.
3. Find the phone you want in the list and click “Delete Device” (basket icon).
4. Confirm the action via SMS or email.

After that:

• 🔹 Your phone will be reset by your account (but not your data!).
• 🔹 When you next connect to the Internet, the device will prompt you to log into a new account.

Limitations of the method:

⚠️ Note: If the phone has two-level authentication enabled (2FA), To remove the device, you need to confirm it through the Mi Security app on another gadget.

Through phone settings|Through Recovery Mode|Through the Mi Cloud|I haven't tried it yet.|Another way.-->

Method 4: Use ADB-Teams (for advanced users)

If standard methods do not work (for example, the Delete Account button is inactive), you can use the option. ADB (Android Debug Bridge. This method requires connecting the phone to the PC and enabling debugging mode.

⚠️ Warning: Misuse of the right ADB This can cause a soft-brick device. Follow the instructions carefully.

Step-by-step:

1. Enable Developer Mode: Go to Settings → About the phone. Press 7 times on "Version" MIUI». Back to Settings → Additionally. → For developers. Activate Debugging by USB».

File transfer

ADB Tools

adb

adb devices

(Your device should be displayed)

adb shell


pm clear com.xiaomi.account




pm uninstall -k --user 0 com.xiaomi.account

Reboot your phone. Add a new account after you turn on.

If the teams didn't work:

• 🔹 Try the alternative method: adb shell am start -n com.xiaomi.account/.ui.AccountActivity (This will open the account menu directly).
• 🔹 Nana MIUI 14+ You may need to disable the Mi Cloud first. ADB: adb shell pm disable-user com.miui.cloudservice

1. Install Xiaomi USB Drivers drivers manually.

2. Use the original USB-cable (not all cables support data transmission).

3. Switch the connection mode to “Charge Only” and then back to “File Transfer».-->

Solving Common Errors When Changing Your Account

When changing your account for calls, users often encounter errors, and consider the most common ways to eliminate them:

Error 1: "This device is locked by Mi Account"

🔹 Reason: Phone is tied to old account after reset (FRP Lock).

🔹 Decision:

• 📌 If you know the old account, enter it.
• 📌 If you don’t know, use the Mi Unlock Tool (requires you to link your account to your device in 72 hours).
• 📌 On some models, firmware through Fastboot with cleaning helps FRP.

Error 2: "No permission to make calls"

🔹 Reason: New account is not authorized to make calls (often after a region change).

🔹 Decision:

• 📌 Go to Settings. → Annexes → Permits → Phone and turn on all rights.
• 📌 Remove the cache of the com.android.phone app via ADB: adb shell pm clear com.android.phone

Error 3: "Couldn't sign in. Error 403"

🔹 Reason: Xiaomi server blocks login (for example, when you change accounts frequently).

🔹 Decision:

• 📌 Wait 24 hours and try again.
• 📌 Use another one. IP-address (e.g. through VPN).
• 📌 Check if the lock is included by region (on some firmware) MIUI You need an account from the same region as the firmware).

1. whether synchronization is included in the Settings → Accounts. → Mi Account → Synchronization of contacts.

2. whether they are accidentally deleted when reset (check the cart in Google Contacts).

3. Are they linked to another account (e.g. Google instead of Mi Account).-->

Features for different Xiaomi models

The process of changing an account may vary depending on the model and version. MIUI. Let's look at the key nuances:

For devices with MIUI China (Chinese firmware) process is complicated:

• 🔹 Requires Chinese phone number to be linked to your account.
• 🔹 Many features (such as Google Services) are disabled by default.
• 🔹 It is recommended to submit a global version MIUI via Fastboot.

What do you do if nothing helps?

If none of the methods worked, consider the following options:

🔧 1. Official Xiaomi support

Contact support with:

• 📄 Check for purchase (if the phone is new).
• 📄 Proof of ownership (e.g., photograph) IMEI box-and-phone).
• 📄 Description of the problem (screenshots of errors).

📌 Xiaomi may request video from IMEI and serial number to confirm ownership.

🔧 2. firmware through Fastboot

If the phone is locked at the level FRP, You can run a clean version. MIUI:

1. Download the official firmware for your model from en.miui.com.
2. Unpack the archive and launch it. flash_all.bat (Windows or flash_all.sh (macOS/Linux).
3. Connect the phone in Fastboot mode (clamp Power + Volume down).

⚠️ Important: The firmware will delete all data and may result in a loss of warranty if the device was blocked by the operator.

🔧 3. Alternative launchers

If the problem is only with the call interface (for example, the Phone app does not open), install an alternative launcher:

• 📲 Google Phone (from Play Market)
• 📲 Truecaller (for calls and spam identification)

This won’t solve the problem with your system account, but it will allow you to use your phone temporarily.

💡

If the phone is bought from hand and the previous owner did not untie the account, and it is impossible to contact him - the only legal way to unlock it is to appeal in support of Xiaomi with proof of purchase. FRP This can result in a complete locking of the device.

FAQ: Frequent questions about changing your account for calls