Forgot the password from personal data Xiaomi: 5 ways to return access to the smartphone and Mi-account

A forgotten password from a Mi Account or locking a screen on a Xiaomi smartphone is a problem that thousands of users face every day. Unlike other brands, Redmi, POCO or Mi phones are tied to the Xiaomi Account ecosystem, and without access to it, you lose the ability to use cloud storage, synchronize contacts, and sometimes even unlock the device after a reset.

In this article, we will discuss all working ways to restore access, from standard (via email or SMS) to emergency (bypass locking via Fastboot or support), pay special attention to the nuances for different models: Xiaomi 13 Pro, Redmi Note 12, POCO F5 and others, you will learn how to avoid data loss when unlocking and what to do if the phone requires an old password after updating MIUI.

1. password recovery through the official Mi Account website

The easiest and safest way to do this is to use the recovery function on account.xiaomi.com, which is suitable if:

• 📧 You have access to an email or phone number linked to your account.
• 🔄 Remember backup email (if the primary email is not available).
• 📱 Two-factor authentication is not activated on the device (2FA) codeless.

Step-by-step:

1. Go to the password recovery page.
2. Type in the email or phone attached to your account, and if you don't remember, try all the options you can.
3. Select the confirmation method: Email or SMS.
4. Enter the resulting code and come up with a new password (minimum 8 characters, with capital letters and numbers).

Make sure you have access to email/phone |Try all possible backup addresses |Try to check the Spam folder in the mail |Turn off VPN (sometimes blocks SMS sending)

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If the site makes a mistake, "This account doesn't exist," you may be entering the wrong data.

• 🔍 Remember if you have registered an account via Google or Facebook (this option was previously available).
• 📵 Check if you have changed your phone number or email in your account settings.
• 🌍 Change the region on the site (upper right corner) – sometimes accounts from different countries are linked to different servers.

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If you don’t get an SMS with the code, try requesting a call with a confirmation code – this option is sometimes available on the recovery page.

2 Unblocking via SMS or backup email

If the main email or phone is not available, but you remember the backup address specified during registration, use it.

1. On the password recovery page, click "Other Way" or "Forgot email?".
2. Enter backup email (if you don’t remember, try all your inboxes).
3. Confirm your account ownership through the link in the letter.

If you don’t have a backup email, you have access to it. SIM-card associated with the account:

• 📱 Put it in. SIM to another phone (if it is deactivated, contact the operator to restore the number).
• 🔢 Ask for it. SMS coded on the recovery page.
• ⏳ If SMS Wait 5-10 minutes or try to request the code again.

Important: If your account has enabled two-factor authentication (2FA) and backup channels are lost, you can't recover through the site, so move on to the next section.

3. Reset the screen lock password (if the PIN/pattern lock is forgotten)

If you forget the screen unlock password (PIN, pattern lock or fingerprint), but remember the data from the Mi-account, you can unlock the phone without losing data:

1. After 5 unsuccessful attempts of entering, the button “Forgot the password?” will appear.
2. Enter the username and password from the Mi-account associated with the device.
3. Reset the lock password and set a new one.

If the "Forgot Password" button does not appear:

• 🔋 Make sure the phone is charged (discharge during the process could cause a crash).
• 📶 Connect to Wi-Fi or mobile (without internet, the recovery function does not work).
• 🔄 Restart the device – sometimes it helps activate the reset option.

PIN-code|pattern lock|Fingerprint.|Facial recognition|Password.-->

Critical information: If the phone activates the Find Device feature, resetting the lock password through the Mi Account may not work, in which case you will need a complete reset with loss of data.

4. Full reset (Hard Reset) and its consequences

If you can't restore access through a Mi Account, the last resort is a full Hard Reset, which will delete all data from the device, including photos, messages and installed apps.

• 🔐 You don’t remember the data from your Mi-account.
• 📱 There is no important information on the phone (or it is synced to the cloud).
• 🔧 Other methods didn't work.

Instructions for discharge:

1. Turn off the phone.
2. Press the button combination: For most models: Volume up + Power. For POCO F4/F5: Volume down + Power. For Xiaomi 12/13 series: Volume up + Volume down + Power.

Recovery

Wipe Data → Wipe All Data

After resetting, the phone will reboot to the “out of the box” state.

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After Hard Reset, the phone may require input from the Mi Account that was on it before, and if you don’t remember it, the device will become a “brick” (can’t be used).

Warnings:

⚠️ Note: On models with a Qualcomm Snapdragon chip (e.g., Redmi Note 11 Pro, POCO X5 Pro) after reset, you may be asked to enter the old Google password (FRP-If you don't remember it, you'll need to get around the Fastboot.

5. Bypassing the lock via Fastboot (for advanced users)

If, after resetting, the phone requires data from a Mi Account or Google, and you don't remember them, you can try to remove the lock via Fastboot mode, USB-Cable and basic knowledge of working with the command line.

Tools required:

• 🖥️ Computer with Windows/Linux.
• 🔌 Original. USB-cable (poor cables may interrupt the connection).
• 🛠️ Utilities: ADB and Fastboot, firmware for your model.

Step-by-step:

1. Install drivers for your Xiaomi model (e.g., via the Mi Flash Tool).


2. Connect your phone to your PC in Fastboot mode (clip Volume Down + Power).




3. Open the command line in the folder with ADB and type:




fastboot devices




(Serial number of the device must be displayed)




4.To remove FRP-blocking (Google):




fastboot erase frp




5. To reset your Mi Account (only for older models until 2020):




fastboot erase config




6.Reset the phone:




fastboot reboot

Warning: This method does not work on all models: on new devices (for example, Xiaomi 13 Ultra, Redmi K60 Pro), the Mi Account lock is stored in the protected persist section, and its circumvention can lead to loss of IMEI or damage to the communication module.

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Before using Fastboot, back up the persist partition with fastboot backup persist backup.img. This will help restore the IMEI in the event of a crash.

6.Speaking to Xiaomi: When Nothing Helps

If the self-unlocking attempts have failed, it remains to contact official support Xiaomi.

• 🔒 Lost access to all recovery methods (email, phone, backup email).
• 📱 Phone requires data from Mi-account after reset, and you do not remember them.
• 🛡️ The device activated the function Find Device with reference to the lost account.

How to apply:

1. Go to the support page and select the "Lost Account Access" section.
2. Fill out the form by specifying: IMEI device (you can find it on the box or via *#06# on another phone), Serial number (under the battery or on the box), Check or proof of purchase (photo box with date, bank statement).

Describe the situation in as much detail as possible (when you bought the phone, why you lost access, etc.).

The application process is 3 to 14 days, and if you decide yes, you will be given an unblocking instruction or remotely reassigned.

⚠️ Note: Xiaomi support may refuse to unlock if the device was purchased “hand-held” without a check or has signs of theft (IMEI In this case, it will be impossible to return access to the phone.

Comparison of Access Restoration Methods

FAQ: Frequent questions about restoring access to Xiaomi