How to find the name of the account of the Internet provider in the Xiaomi system: all working methods

The problem with connecting to the Internet through Xiaomi devices often boils down to one thing: the system asks for the provider’s account name (login), but you do not remember it or have never entered it manually. This is true for Mi Router routers, MIUI smartphones, Mi Box consoles and even Mi TVs. Without the right login, connecting to PPPoE, L2TP or other types of connections is impossible – the device simply will not get access to the network.

In this article, we will look at all the possible ways to find the provider’s account name on Xiaomi devices, including hidden menus, system files and alternative methods. You will learn where this information is stored in the firmware, how to extract it without resetting, and what to do if the username is not stored at all in the system.

⚠️ Important: If you rent a router from a provider (for example, Rostelecom or Beeline), the account name can be written in the contract or on the device sticker. In this case, it is pointless to search for it in the Xiaomi settings - use the data from the provider.

1. Where the provider account name is stored in Xiaomi devices

Depending on the type of device Xiaomi login provider can be stored in different places:

• 📶 Mi Router routers: in the configuration file /etc/config/network (for firmware based on OpenWRT) or in the web interface in the Internet section → Type of connection.

On Xiaomi routers with MiWiFi firmware (standard for Russia), the provider’s account name is stored in plaintext (open) in the configuration file, which means that it can be extracted even without an administrator password if you have access to SSH or a backup of settings.

⚠️ Attention: On devices with MIUI Global (foreign versions) connection data may be hidden due to security policy, in which case only resetting settings or contacting the provider will help.

2. Method 1: Viewing the login in the web interface of the Mi Router router

The easiest method is to go to the router control panel, which works for all Mi Router models (including the Mi Router 4A/4C/AC2100):

1. Connect to the Wi-Fi network of your Xiaomi router.
2. Open your browser and enter 192.168.31.1 (or miwifi.com).
3. Enter the username and password of the administrator (by default – admin and password from the sticker on the router).
4. Go to the Internet (or the Internet in English).
5. Connection Type will specify the current protocol (PPPoE, L2TP, etc.) and the Username field – this is your provider login.

If the field is empty or displayed as, then the login is not saved in the router (for example, with dynamic IP).

Is the Control Panel Address Correct (192.168.31.1)

Is the administrator’s login/password correct?

Is the Internet tab active (not Wi-Fi)

Is the connection type displayed (PPPoE/DHCP, etc.)

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3. Method 2: Removing login from backup of router settings

If you have a backup of the router configuration (a file with the.cfg or.tar extension), you can extract the login from it without access to the device itself.

1. Download the backup from the router (Settings → Additional → Backup).
2. Open the file in any text editor (such as Notepad++ or VS Code).
3. Find a line. pppoe_username= username= — post-sign = will be login.

Example of backup content:

...




network.lan.ifname='eth0'




network.wan.proto='pppoe'




network.wan.username='login_provider123'




network.wan.password='*'




...

⚠️ Note: In some firmware, the login may be encrypted. If instead of reading text, you see a set of characters (for example, %F3%90%8D), Use the decoder or method 4.

Method 3: View through SSH (for advanced users)

If you have access to SSH on a Xiaomi router (for example, after installing custom firmware), the login can be found in the configuration files:

1. Connect to the router via SSH (use a PuTTY or Termux client).
2. Enter the command to view network settings: cat /etc/config/network
3. Find the config interface block 'wan' and it will have the option username 'your login' line.

Example of conclusion:

config interface 'wan'




option ifname 'eth0.2'




option proto 'pppoe'




option username 'user@provider.ru'




option password 'hidden'




option ipv6 'auto'

🔹 Important: By default SSH It is disabled on MiWiFi stock firmware, and to enable it, you will need a special script or installation of alternative software (for example, Padavan).

5. Method 4: Login search in the settings of the MIUI smartphone

If the Internet is connected via a Xiaomi smartphone (for example, in mode) USB-modem or via PPPoE on Wi-Fi, the provider login can be found in the system settings:

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-map and go to the Access Points (APN).
3. If you connect via PPPoE (like the Redmi Note 10 Pro), go to Settings → Wi-Fi → Additional Features → PPPoE.
4. The username field will contain the provider’s login.

🔹 Feature: On new versions MIUI 14+ PPPoE data can be hidden. You'll need to see it:

• 🔓 Enable Developer Mode (7 times press the Version) MIUI phone).
• 🔧 In the settings for developers include debugging by USB Allow imitation of location.
• 📱 Use the application MT Manager for viewing the file /data/misc/connectivity/WifiConfigStore.xml.

💡

If the login in the smartphone settings is displayed as stars, copy it to the clipboard and then paste it into a notebook - sometimes the characters become readable.

Method 5: Contact the provider (if nothing helps)

If none of these methods work, the last option is to request a login from an ISP, and here's how to do it as quickly as possible:

• 📞 Call support: The numbers are usually listed on the provider's website or contract. PPPoE/L2TP.
• 📧 Write to chat: Many providers (MTS, Beeline, Dom.ru) have an online chat in their personal account or a Telegram bot.
• 🏠 Visit the office: Take your passport and contract - there will give a printout with a login and password.

📌 What to say to the provider:

"Hello, I have a Xiaomi device. You need an account name to connect to the PPPoE when you set up the Internet. Can you specify that? Contract number: [XXX]."

⚠️ Note: Some providers (e.g. Rostelecom) may require proof of identity by SMS If the phone number in the contract is outdated, restore access to your personal account in advance.

7. Frequent mistakes and how to avoid them

When searching for a provider login on Xiaomi devices, users often face typical problems:

• 🔄 "Login not saved": This means that the router or smartphone is connected to the DHCP (dynamic IP), You don't need an account name. Check the connection type in the settings.
• 🔒 "Access denied": On Xiaomi routers with MiWiFi firmware, some partitions are hidden. Try resetting the administrator password (Reset button for 10 seconds).
• 📱 "No PPPoE section: On smartphones MIUI This item appears only when connected to the Ethernet adapter (via the USB-C).
• 🔍 "Login found but not fitting": Make sure you use the correct connection region (e.g, @moskow for Moscow in the user login@moskow).

🔹 Tip: If you change providers frequently, keep a text file with logins and passwords in a secure storage (e.g. Google Keep or KeePass) that will eliminate the need to search for data in the future.

💡

If the Xiaomi router was bought from hand, the previous owner could reset the settings, in which case the provider’s login will have to be re-queried – it is not stored in the hardware of the device.

FAQ: Answers to popular questions