You took the remote from Xiaomi Mi TV, You press the switch on, and the TV is silent like a fish on ice. Is the situation familiar? 90% In some cases, the problem is solved for 10 In this article, we will discuss all possible causes, from the banal discharge of batteries to firmware failures, and give step-by-step instructions with photos and videos (where necessary). TV 4S/4A/4X/5 Pro and Redmi Smart TV, where such glitches most often occur.
Before you go to extremes (like factory resets), check the obvious. For example, many users forget that Xiaomi produces remotes with infrared (IR) and Bluetooth connection - and the diagnosis for them is different. Also, often the problem lies in the settings of the TV itself: maybe turned off the reception of signals from the remote or activated "child mode." We have collected all the working methods from simple to complex - so that you can regain control of the equipment without unnecessary costs.
1. Checking of batteries and physical condition of the remote
Start with the basic: 60 percent of Xiaomi remote malfunctions are due to dead batteries or contamination of contacts. Even if the display on the remote is on, it does not guarantee enough voltage to transmit the signal. Take a multimeter (or just replace the batteries with new ones) and check:
- 🔋 Battery voltage: should be at least 1.2For each, AA/AAA). If less, replace them even if they are “nearly new".
- 🧹 Contacts: wipe the springs in the bay and on batteries with an alcohol napkin. Oxidation is a common cause of poor contact.
- 🔍 Case: inspect the remote for cracks or traces of fluid intake. If the buttons are stuck, disassemble and dry (more in the section on repairs).
For Bluetooth-enabled models (such as Mi TV Stick or Mi Box), also check if the pair is lost with the TV. Press the Home + Menu buttons for 5 seconds - this will reset the connection and force the remote to search for TV again.
⚠️ Warning: If the remote doesn't work after replacing the batteries, don't rush to throw it away. In 20 percent of cases, it's not the remote itself that's to blame, but the plug on the infrared port on the TV, which could have been accidentally closed or damaged during cleaning.
Diagnostics of the infrared port of the TV
The infrared (IR) receiver on Xiaomi TV is usually located to the right or bottom of the screen (see photo below). If it is contaminated, damaged or closed by foreign objects, the TV will not respond to the remote.
- Visual inspection: make sure that the receiver does not get direct sunlight (it "clogs" IR-Also check if the port is sealed with a sticker or dust.
- The smartphone camera test: turn on the camera on your phone, point the remote control at it and press any button. If you see a flashing purple light on the screen, is the remote serviced. No blinking? Change the batteries or repair the remote.
- Alternative remote control: Try to control your TV from your smartphone using the Mi Remote app (available for Android/iOS). If it works, the problem is in your remote.
For Mi TV 5 Pro and later, the infrared port can be combined with a Bluetooth module, if after a fall or impact the TV stopped responding to both types of remote controls, this is a sign of damage to the motherboard, in which case professional repair will be required.
How to clean IR-port?
3. Resetting the remote and TV settings
If the remote is physically fit but the TV can't see it, try resetting the connection settings.
Replace your batteries with new ones (even if the old ones "seem to work") | Press and hold the Home + Menu buttons for 10 seconds | Turn off the TV for 1 minute | Turn on the TV and try to pair the remote again (for Bluetooth models)
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Infrared remotes don't need to be reset -- they don't bind to the TV, but if you suspect a TV firmware failure, do a soft reset:
- Turn off the TV from the outlet.
- Press the Power button on the TV case (not on the remote!) and hold for 15 seconds.
- Connect the power back and turn on the TV with a button on the case.
After this procedure, all settings (including the tethered remotes) will remain, but the temporary software glitches should disappear. If the problem persists, proceed to hard reset (described in the next section).
⚠️ Attention: On Redmi Smart models TV X50/X65 After resetting, reconfiguration may be required. HDMI-CEC (Control of other devices through HDMI). If after the reset, connected consoles or soundbars stopped working - check this parameter in the Settings menu → Devices → HDMI-CEC.
4. Hard resetting of the TV to factory settings
If soft reset didn't work, and the remote still doesn't work, you'll have to return the TV to factory settings, which will delete all the apps, accounts and personal data you've installed, but often solves management problems. Importantly, before reset, record or photograph the image and sound settings, and you'll have to reset them.
Resetting methods for Xiaomi TV:
| Model TV set | Resetting method | Notes |
|---|---|---|
| Mi TV 4S/4A/4X | Press Menu on the remote + Power button on the TV body for 10 seconds. | After the Xiaomi logo appears, release the buttons. |
| Mi TV 5 Pro / Redmi X50 | Go to Settings → About TV → Reset (PIN: 1234 or 0000 is needed). | If the menu is not available, use the Reset button on the back (thin hole). |
| Mi TV Q1 / Q2 | Click Home → Settings → System → Reset and Recovery. | Confirmation is required through the Mi Account. |
After resetting, the TV will restart and prompt you to go through the initial setup. At the remote connection stage, select "Connect a new remote" and follow the instructions on the screen. If the remote does not work after that, the problem is most likely in the hardware (port or motherboard).
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If after reset TV requires an account Mi Account, but you do not remember it – use the official unlock tool from Xiaomi: account.xiaomi.com. To confirm ownership may need a check or serial number TV (located on the sticker at the back).
5. Update of TV firmware
Disruptions in the remote are sometimes caused by outdated or damaged firmware, especially for Mi models. TV 4S Android-based TV 9, where in the old versions of the software there were bugs with processing IR-You can upgrade the TV in two ways:
- 🌐 By air (OTA): Go to Settings. → On TV. → Update system. Click "Check Updates." If a new version is available, confirm installation.
Manually via USB
- Download the firmware for your model from the official Xiaomi Support website.
- Unpack. ZIP-archive and copy the file update.zip flash drive (format) FAT32).
- Put the flash drive in. USB-TV port and select Settings → On TV. → Local Update.
- 🛒 Buying a new remote: Original remotes for Xiaomi TV You can order from the official website or AliExpress (look for the model of the TV). The average price is 800-1500 rubles. Universal remotes (for example, Xiaomi Mi Remote) are cheaper, but may not support all the functions.
- 📱 Alternative control: Install Mi Remote (available for Android and iOS) on your smartphone and it supports all Xiaomi models TV It allows you to control your TV via Wi-Fi or Bluetooth.
For Mi TV Stick or Mi Box models, you can also use Android TV-enabled gamepads (such as Xiaomi Game Controller) that connect via Bluetooth and completely replace the remote.
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If the TV responds to the smartphone, but not to the remote, the problem is precisely in the hardware of the remote (board, batteries or IR-emitter), repair will cost less than buying a new device (about 300-500 rubles in the service center).
7. Contact the service centre
If none of these methods worked, and the TV still doesn't respond to the remote, you should call the professionals.
- 🔌 Damaged. IR-port on the TV (visible physical defects or after a fall).
- 🖥️ Motherboard failure (TV does not turn on or glitch even when controlling from buttons on the case).
- 🔄 Failed firmware update (TV hovers on logo or cyclically reboots).
It's important.