Guarantee for Xiaomi phones: terms, conditions and how not to lose the right to repair

You bought a Xiaomi smartphone and you want to know how much warranty it has? Or you're in trouble and you're not sure if you'll be able to repair it under warranty? In this article, we'll look at Xiaomi's warranty obligations in 2026: the official deadlines for different regions, how to check the remaining period, what the warranty covers and what you'll have to pay for separately.

Note that the warranty period for Xiaomi phones depends on the country of purchase, model and even sales channel. For example, in Russia and Europe, the same rules apply, and in China – different. In addition, some series (for example, Xiaomi 14 or Redmi Note 13) may have an extended warranty on individual components, such as the battery. To avoid confusion, we have collected relevant information on all key points and have it in convenient tables and checklists.

1.Official warranty deadline for Xiaomi in 2026

The basic warranty period for Xiaomi smartphones in most countries is 12 months from the date of purchase.

  • 🌍 Russia, Belarus, Kazakhstan: 12 months on the device itself, but on the battery - separately up to 6 months (if it is not built-in).
  • πŸ‡ͺπŸ‡Ί Europe (EU): 24 months under consumer protection law, but Xiaomi may limit this period to 12 months for some components.
  • πŸ‡¨πŸ‡³ China: 7 days for return, 15 days for replacement and 1 year for repairs (according to local laws).
  • 🌏 Other countries (India, Latin America): usually 12 months, but local consumer protection laws may apply.

Important: if you bought a smartphone in the official Xiaomi store (for example, mi.com or branded retail), the warranty can be extended to 18-24 months as part of the promotions. For example, in 2023, the Xiaomi 13T and Redmi Note 12 Pro+ models had an extended warranty when registering on the manufacturer’s website.

πŸ“Š Where did you buy your Xiaomi?
Official store mi.com
Salon of communication (Svyaznoy, MTS, Beeline)
Marketplace (Wildberries, Ozon, AliExpress)
Abroad (Europe, China)
From the dealer

2.How to check the warranty period for Xiaomi by IMEI

To find out how much warranty your Xiaomi has left, just check the activation date of the device.

  1. Through the official Xiaomi website: Go to the warranty check page. type in IMEI (You can find it in the settings on the way About the phone β†’ All parameters. β†’ Status SIM-The system will show the date of activation and the duration of the warranty.

Mi Account

Open the application, go to the Devices section β†’ [model] β†’ Guarantee.

Through a check or a box:

If a check or box is saved, the date of purchase will be the starting point of the warranty period.

Important! If you bought a phone with your hands, the warranty may not be valid even if the IMEI deadline has not expired. Xiaomi ties the warranty to the first owner to register the device with the Mi Account.

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If the site gives an error "Device not found" when checking by IMEI, try entering the serial number (SN) - it is indicated on the box or under the battery (for models with a removable lid).

3.What Xiaomi warranty covers, and what you will have to pay for

Xiaomi warranty applies only to manufacturing defects and malfunctions caused by the manufacturer, and this is what is included in warranty service:

  • πŸ“‘ Network problems (not catching a signal, not working) Wi-Fi/Bluetooth).

Here’s what Xiaomi will refuse to repair:

  • πŸ’₯ Mechanical damage (cracked screen, dents on the body, traces of impacts).
  • πŸ’¦ Liquid intrusion (even if the phone has protection) IP53, It doesn't cover the guarantee!).
  • πŸ”§ Self-repair or disassembly (e.g. battery replacement in an unofficial service).
  • πŸ”₯ Overheating damage (for example, if the phone is swelling due to the use of unoriginal RAM).
  • πŸ“΄ Software failures after root or firmware (if you installed custom software).
What to do if you are denied warranty repairs?
If the Xiaomi service center refuses to repair the phone under warranty, request a written refusal stating the reason. Then: 1. Contact official support with a complaint. 2. If the answer is not satisfied, write a complaint to Rospotrebnadzor (for Russia) or the local consumer protection authority. 3. In Europe, you can contact the ODR platform for dispute resolution.

Type of malfunctionIs it covered by the guarantee?Notes
Broken pixels on the screenβœ… Yes.If you have more than 3 (by Xiaomi standards)
The camera's not working.βœ… Yes.If there are no signs of falls or moisture
A cracked screen❌ No.Mechanical damage
Does not hold the battery chargeβœ… Yes (probationally)Only if the capacity has fallen below 80% of the nominal value
The phone does not turn on after the firmware❌ No.Independent intervention in the software

How not to lose the warranty: 5 mistakes owners Xiaomi

Many users accidentally cancel their Xiaomi warranty without even knowing it.

  1. Using non-original accessories: Chargers, cables or cases from third-party manufacturers can cause overheating or short circuit. Xiaomi easily detects this from the system logs and refuses repairs.
  2. Self-replacement of the battery, even if you bought the original battery, disassembling the case without a certified wizard is equivalent to breaching the warranty.
  3. Install custom firmware (MIUI unofficial versions) Any change of software (root, TWRP, Global ROM to the Chinese model) automatically removes the warranty.
  4. Moisture intake (even if the phone is waterproof): IP53 or IP68 protection saves you from splashes, but not from full immersion. Moisture indicators inside the phone even fire from condensation.
  5. Without proof of purchase, the service center may refuse repairs even if the phone is warranted.

Use only original wiring and cables

Do not disassemble the phone yourself

Do not install unofficial software

Avoid getting moisture (even in the rain)

Keep the check and box until the end of the warranty period

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⚠️ If you bought Xiaomi in China (for example, on AliExpress or Taobao), the warranty does not apply in Russia.

5. Extended warranty on Xiaomi: how to get +12 months

Xiaomi periodically offers promotions to extend the warranty on the phone.

  • 🎁 For example, in 2023, when buying Xiaomi 13 Pro in the official store, they gave away +12 months of guarantee.
  • πŸ“± Sign up for Mi Account. Some models (like the Redmi Note 12) give bonus months when you link your device to your account.

To check if your model is affected by the extension, go to Settings β†’ About Phone β†’ Warranty or to the Xiaomi support site.

In 2026, Xiaomi launched the β€œMi Care+” program, a paid extended warranty that covers even mechanical damage (such as a broken screen), costing between 5% and 10% of the phone’s price, but only valid in the EU and the US.

6 What to do if the warranty is over and the phone is broken

If the warranty expires, you have a few options:

  1. The cost of repairs can be found on the Mi Repair website. For example, replacing the screen with Xiaomi 12T will cost 15-20 thousand rubles.

If the phone is older than 3-4 years, repairs may not be cost-effective, such as replacing the motherboard with the Xiaomi Mi 9 costs almost like the new Redmi Note 12.

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Before repairing in an unofficial service, check reviews and ask what parts will be used.Original parts from Xiaomi are labeled with the Mi logo and have a hologram.

7. Frequent questions about warranty on Xiaomi (FAQ)

Can I use the warranty if I bought Xiaomi abroad?
No, Xiaomi warranty is only valid in the country of purchase, for example, if you bought a phone in Germany, it will not be repaired in Russia under warranty, except for the Global ROM model, but you also need a confirmed purchase in the official store.
What to do if you lose a check, but the phone is guaranteed?
Options: Check your email -- many stores send digital checks. Contact your bank if you bought with a card -- there's a transaction history. Try to recover the check by the order number in the store. If nothing works, the service center can take the phone over IMEI, but that's up to them.
Does Xiaomi warranty cover a broken screen replacement?
No, a broken screen is a mechanical damage that is not part of warranty service, except if you have additional insurance (e.g. Mi Care+ in Europe).
How much does it cost to repair Xiaomi after warranty?
Cost depends on the model and type of breakdown. Approximate prices in the official service Xiaomi (Russia, 2026): Screen replacement: 8-25,000 rubles (depending on the model). Battery replacement: 2-5 thousand rubles. Mainboard repair: 10-30,000 rubles. Replacement of the charging connector: 1.5-3 thousand rubles. In informal services, prices are 30-50% lower, but there is no guarantee for work.
Can I return Xiaomi to the store within 14 days if I don’t like it?
Yes, under the Consumer Protection Act (Article 25), you can return your phone within 14 days if: It was not in use (no scratches, no traces of exploitation); all seals, box and components are preserved; the phone is not included in the list of technically complex goods (but smartphones are usually included, so you can not return it if there is no marriage); in practice, stores often go to meet if the phone is really new.

8.Conclusion: How to Make the Most of Xiaomi Guarantee

So let's summarize:

  • The standard warranty on Xiaomi is 12 months (in Europe – 24).
  • Check the IMEI deadline on the official website or in the Mi Account.
  • Do not break the rules: do not disassemble the phone, do not install custom firmware, use the original RAM.
  • If you are denied repairs, demand a written refusal and contact Xiaomi or Rospotrebnadzor.
  • After the warranty expires, compare the cost of repairs and a new phone – sometimes it is more profitable to buy a new model.

Remember, the warranty is your right, but it’s easy to lose due to negligence. If you’re in doubt about whether your breakdown is covered, consult official support or forums (e.g. 4PDA) first.

⚠️ If you buy Xiaomi from hand, be sure to check: warranty period IMEI (The status of the moisture indicators (they should be white, not red) and the presence of the original firmware (go to Settings). β†’ About the phone and check the version MIUI). When buying, require a check or warranty card!