Touchpad on Xiaomi laptop does not work: all the reasons and ways to fix

Did you turn on a Xiaomi laptop — and the touchpad suddenly stopped responding to touch? Or does the cursor twitch, clicks don't work, and scrolling gestures are ignored? The problem is familiar to many owners of the Mi Notebook Pro, RedmiBook 15 and other models. In 80% of cases, the malfunction is due to software failures, but sometimes hardware breakdowns or even design features are to blame.

In this article, we’ll look at all the possible reasons why a touchpad on a Xiaomi laptop might not work, from a banal shutdown in settings to physical damage to the plume. You’ll get step-by-step instructions for diagnostics and repairs, and when to contact a service center.

Before you carry the device for repair, check the simple solutions — in half of cases, the touchpad can be "resuscitated" in 5 minutes, and if the problem is hardware, we will tell you how to save on diagnosis and not run into scammers.

1. Checking basic settings: is the touchpad turned off?

The first thing you need to do is make sure that the touchpad isn't turned off accidentally, and on Xiaomi laptops, this can happen:

• 🔘 After Windows Update (especially Windows 11) 23H2).
• 🖱️ When you connect an external mouse, some models automatically deactivate the touchpad.
• ⌨️ Through hot keys (e.g., Fn) + F6 phn + F12, model-wise).

To check:

1. Press the Win combination + I, go to the Devices. → Touch panel.
2. Make sure that the slider "Enable touch panel" is in the "On" position.
3. Check the “Additional options” section – there may be an option to “Disable the Touchbar when connecting the mouse.”

If the settings are all on, but the touchpad still doesn't work, try restarting your laptop — sometimes even if you have hardware failures. Also check if the Caps Lock or Num Lock light is flashing — this may indicate that the input device is locked at the level of the device. BIOS.

💡

On some Xiaomi models (such as the Mi Notebook Air), the touchpad is turned off by double tapping on the top left corner of the panel. Try tapping this area twice - perhaps the touchpad will "wake up."

2. Driver conflict: why updates break touchpad

One of the most common reasons for a broken touchpad on Xiaomi is that it’s not working properly or outdated, especially after:

• 🔄 Updates to a new version of Windows (for example, from Windows 10 to 11).
• 🖥️ Manually Install Drivers from Unofficial Sources.
• 🛠️ Use of programs for automatic driver updates (such as Driver Booster).

To check the touchpad driver:

1. Press Win + X and select Device Manager.
2. Please see the section "Mice and other pointing devices".
3. Find a device called Synaptics, ELAN, Precise Touchpad or Xiaomi Touchpad.
4. Right-click on it and select “Properties» → «Driver».

If the touchpad is marked with a yellow triangle in the Device Manager, try:

1. Update the driver through the context menu.
2. If the update does not help - remove the driver and restart the laptop (the system will install it again).
3. Download the official driver from the Xiaomi support site by selecting your model.

Important: On Xiaomi laptops with touchpads ELAN (For example, RedmiBook 15 2022 after upgrading to Windows 11 22H2 Often there is an error "This device cannot start (Code 10)" The solution is to manually install the driver version 15.22.5.1 or later.

3. Hardware problems: plume, contacts, moisture

If software methods didn't work, the reason could be a physical malfunction. Xiaomi laptops (especially the budget RedmiBook series) are known for problems with touchpad plumes due to:

• 💻 Overheating – the plume melts or moves away from the connector.
• 🔧 Sloppy disassembly (for example, when cleaning or replacing the keyboard).
• ☕ Fluids – even a small amount of moisture can cause contact corrosion.
• 📦 Marriage at assembly (occurring in models produced before 2021).

How to diagnose a hardware problem:

1. Check the connection of the plume: Turn off the laptop and turn off the battery. Remove the bottom cover (on most Xiaomi models it is mounted on 8-10 screws). T5). Find the touchpad plume (usually from the touchpad to the motherboard, right or bottom) and carefully remove and reconnect the plume, making sure the latch has fixed it.
2. Check the plume for damage: Darkening, rupture or traces of oxidation are a sign of malfunction. If the plume is damaged, it needs to be replaced (cost: 500 to 1500). ₽).

Shut off power and battery

Remove the bottom cover (screws) T5)

Find the touchpad plume (usually to the right of the battery)

Check the fixation of the connector on the motherboard

Examine the plume for ruptures/oxidation-->

If you are not sure of your abilities, it is better to contact the service. Self-repair without experience can lead to:

• 🔌 Damage to the connector on the motherboard (repair will cost 3-400. ₽).
• 🔥 Short circuit with incorrect assembly.
• 🚫 Loss of warranty (if the laptop is new).

💡

On Xiaomi Mi Notebook Pro X 15 (2021-2022), the touchpad plume often fades due to a design defect. If the problem occurs in the first 6 months of operation, contact the warranty service - it is a factory defect.

4.Dumping BIOS Checking for equipment conflicts

Rarely, but it happens that the touchpad stops working due to failures in the BIOS/UEFI or conflicts with other equipment:

• 🔧 You've recently updated. BIOS.
• 🖥️ New iron is connected (for example, M.2 SSD or Wi-Fi module).
• ⚡ There were power surges or the laptop suddenly turned off.

How to reset the settings BIOS:

1. Turn off the laptop.
2. Press and hold the Power. + F2 (or Del, depending on the model, for entry into the BIOS.
3. Find the Load Default Settings option (usually in the Exit tab).
4. Save the changes and reboot.

If the reset didn't help, check:

• Disable all external devices (mouse, keyboard, USB-Hubs – they may conflict with the touchpad.
• Load in Safe Mode (click on it) F8 When starting or using msconfig: If the touchpad is running in safe mode, the problem is in the drivers or software. If it doesn't work, it's the hardware or the hardware. BIOS.

💡

On some Xiaomi models (e.g. RedmiBook 16) BIOS There is a separate option called Touchpad Support. Make sure it's enabled).

5. Viruses and third-party software: who is preventing the touchpad?

Few people realize that viruses or conflicting programs can block the touchpad, and it's often the fault of:

• 🛡️ Antiviruses (e.g. Avast or Kaspersky in aggressive mode).
• 🎮 Gaming utilities (such as Razer Synapse or MSI Dragon Center).
• 🖥️ Gesture management software (e.g. TouchFreeze).
• 🦠 Miners and Trojans that block input devices.

How to check:

1. Open the Task Manager (Ctrl) + Shift + Esc) and complete suspicious processes.
2. Temporarily disable the antivirus and check the touchpad.
3. Run virus checks with Windows Defender or Malwarebytes.
4. View the autoload list (Win) + R → msconfig → tab "Shoot" and disable unnecessary programs.

If the problem occurs after installing a specific software, try to restore the system:

1. Press Win. + R, enter rstrui and press "Enter».
2. Select the recovery point on the date the touchpad was still working.

💡

Family viruses Trojan.Win32.Chapak They are known to block input devices (keyboard and touchpad) to blackmail the user, and if the antivirus detects such a Trojan, perform a full check and reinstall Windows.

6. Features of Xiaomi models: what you need to know

Xiaomi laptops have model-dependent touchpad issues, and these are the most common:

For models 2022-2026 (for example, RedmiBook Pro 15 or Xiaomi Book S 12.4), the problem with automatically turning off the touchpad when connecting a Bluetooth mouse is relevant.

1. Open the settings. → Bluetooth and devices → Mice.
2. Find the option “Leave the touchpad on when you connect the mouse” and activate it.

If you're on Xiaomi ARM-In a processor (such as Xiaomi Book S), the touchpad may not work because of the:

• 🔄 Incompatibility with Windows 11 ARM (Special driver required).
• 🔋 Energy saving mode (disable it in the Control Panel) → Power supply).

7.When to contact the service: signs of a serious breakdown

If none of these methods worked, it's probably a hardware problem.

• 🔧 The touchpad doesn't even work. BIOS (This eliminates programmatic reasons).
• 💥 The laptop fell, was hit or liquid hit.
• 🔌 The plume is visually damaged (ruptures, oxidation, traces of burns).
• 🛠️ After disassembly, you found bloated capacitors or chips on the board.

Cost of repair in the service:

• 🔄 Touchpad plume replacement: 800–2000 ₽ (model-wise).
• 🔧 Repair of the connector on the motherboard: 2500-5000 ₽.
• 💻 Replacement of the entire touchpad: 3000-7000 ₽ (for models with integrated panel).

💡

Before visiting the service, back up your data! Sometimes a full laptop reset is required for diagnosis, which will lead to file loss.

Beware of scams! Signs of dishonest service:

• 🚩 Refusing to show damaged plume or board.
• 💰 Call the cost of repair before diagnosis.
• 🔧 Replace the touchpad without checking the drivers.

💡

In official Xiaomi service centers (list on the site mi.com), the touchpad diagnostics are free if the laptop is guaranteed. ₽.

8. Alternative solutions: how to use a laptop without a touchpad

If repairs are delayed and you need to work now, use temporary solutions:

• 🖱️ External mouse is the most reliable solution (even wireless for 300 will do). ₽).
• 📱 Smartphone as touchpad: Install Unified Remote or Remote Mouse on your phone and laptop. Connect devices to the same Wi-Fi network.
• ⌨️ Hot keys for navigation: Tab - switching between elements. + Tab is switching between windows. Win + Arrows - control the location of windows.
• 🎮 Gamepad – if you have a controller from Xbox or PlayStation, it can be connected over the Internet. USB/Bluetooth and use it instead of a mouse.

For models with Windows 11 there is a built-in function “Screen keyboard and mouse”:

1. Press Win. + Ctrl + O – a virtual touch mouse will open.
2. Use it to control the cursor using a keyboard or touch screen (if any).

If you often experience touchpad issues, consider buying an external Bluetooth mouse — many Xiaomi users are switching to it forever for convenience.

• 🖱️ Xiaomi Mi Bluetooth Mouse (lightweight, compact).
• 🖱️ Logitech MX Anywhere 3 (Multifunctional).
• 🖱️ Redmi Wireless Mouse Lite (budget, up to 1000) ₽).

FAQ: Frequent questions about Xiaomi touchpad