Guarantee on Xiaomi: what applies, terms and how not to lose the right to repair

Buying a Xiaomi smartphone is always a balance between price and quality, but even the most reliable devices can fail. The manufacturer’s warranty becomes your main protection, but not all users know what malfunctions it covers and what you will have to pay for out of pocket. In this article, we will discuss in detail what the warranty covers Xiaomi phones in 2026, what the terms are for different models (from the budget Redmi to the flagship Xiaomi 14), and how to avoid losing warranty service due to their own mistakes.

It is important to understand that warranty conditions may vary depending on the country of purchase, the type of device (grey/official imports), and even the specific seller.We have gathered up-to-date information based on Xiaomi official documents, service center reviews, and typical case studies so that you can clearly know your rights and avoid common pitfalls.

1.Official warranty deadline for Xiaomi in 2026

The standard warranty period for Xiaomi smartphones in most countries, including Russia and the CIS countries, is 12 months from the date of purchase.

• 📅 For new models (released after 2023) – 1 year on the device and 6 months on the battery.
• 🔋 For the battery separately - the warranty is valid for 6 months, even if the phone was purchased less than six months ago.
• 🌍 For devices purchased abroad (e.g. in Europe or China), the time limit may vary – up to 24 months in the EU.
• 📦 For components (charger, cable) – the warranty is valid as much as on the phone, but only if they are original.

In some cases, Xiaomi extends the warranty on individual components, for example, for flagship models (Xiaomi 13T Pro, Xiaomi 14 Ultra) in 2026, there is an extended screen warranty - up to 24 months, provided that the device is registered on the official website within 30 days after purchase.

2. What exactly is the guarantee covered?

Xiaomi’s warranty covers factory defects and faults caused by the manufacturer, and here is a complete list of what is free to repair or replace:

• 🔧 Hardware malfunctions: failure of the motherboard, processor, RAM or storage device (if not related to mechanical damage).
• 📱 Display problems: broken pixels (more than 3 pieces), uneven backlighting, sensor detachment (if there are no traces of a drop).
• 🔋 Battery malfunctions: fast discharge (less than 4 hours of operation in standard use), bloating, inability to charge.
• 🎧 Problems with speakers and microphone: lack of sound, distortion, noise (unless it is related to moisture intrusion).
• 📡 Problems with communication modules: lack of network, problems with Wi-Fi, Bluetooth or GPS (provided that it is not a software failure).
• 🔑 Faulty buttons and connectors: broken power/volume buttons, damaged USB-C port (if there are no physical effects).

Important: the warranty only applies to original components, and if you have replaced your battery or screen yourself, even in an authorized service, this can void the warranty on the entire device.

3.What does Xiaomi’s warranty NOT cover?

The manufacturer clearly specifies when repair or replacement of the device will be paid, here are the main exceptions:

⚠️ Attention! If you drop your phone, even if it worked normally after that and failed after a month, the service center may refuse warranty repairs, citing "hidden mechanical damage." Always record the condition of the device after falls (photo / video).

Water protection is particularly controversial, and even if your Xiaomi is IP53 or IP68 certified, the warranty does not cover liquid damage, and the manufacturer believes that the protection is only for occasional splashes, not for full immersion or use in the rain.

4.How to check the warranty status of a Xiaomi phone?

Before you go to the service center, make sure that your device is still warranty, and you can do this in several ways:

1. Through the official website of Xiaomi: Go to the guarantee check page. Enter IMEI (you can find it in the settings: About the phone → All settings → IMEI or dial *#06#).

Through a check or a warranty card:

• If you bought in the official store, the date of purchase on the check = the beginning of the warranty period.
• For gray devices (brought from abroad) may require a customs declaration.

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If the IMEI check shows that the warranty has expired but you bought the phone less than a year ago, check if it was activated earlier (for example, if the device is used), in which case the warranty is counted from the date of the first activation, and not your purchase.

If you bought a phone with your hands, be sure to check its warranty status before transferring money. Used devices are often sold with an expired warranty or with an unofficial firmware, which automatically voids all obligations of the manufacturer.

5. Where to apply for warranty repair?

In Russia and CIS countries there are several options where you can apply for free repairs under warranty:

• 🛒 Shop where you bought the phone – if it is an official retailer (for example, Svyaznoy, M.Video, Xiaomi Store), they are obliged to take the device on warranty and transfer it to the service.
• 🔧 Authorized partner services – some workshops have a contract with Xiaomi and can carry out warranty repairs.

⚠️ Attention! If you have contacted an unofficial service, even if you have supplied original parts, Xiaomi may refuse further warranty service.

The warranty period of repairs is usually between 7 and 30 days, depending on the complexity of the fault and the availability of spare parts. If the device cannot be repaired, you should be offered a replacement for a similar model or a refund (in case the repair takes more than 45 days).

Pack your phone in the original box (if you have one)|Take a check or a guarantee card|Prepare your passport (to confirm your purchase)|Make a backup copy of the data (it may be lost during repairs)|Check that there is no password on the device (or write it down separately)-->

6 How not to lose the warranty: 5 critical mistakes

Many users accidentally lose their warranty because they don't know the simple rules, and here's what you absolutely can't do if you want to keep your right to free repairs:

1. Install unofficial firmware (e.g. LineageOS or custom recovery type TWRP). Even if you return the stock firmware, the service center can detect traces of bootloader unlock and deny warranties.
2. Self-opening. Many Xiaomi models have special warranty stickers that break down when opened, and their absence or damage is automatic failure.
3. Use non-original accessories: Chargers, cables or cases from third-party manufacturers can cause malfunctions that will not be recognized as warranty.
4. Ignore software updates. If you do not install official updates, alater has a software failure, the service may consider it the fault of the user.
5. Trying to repair your phone yourself, even replacing your battery or screen at home will lead to a loss of warranty.

Important: If you unlock the bootloader through the official Mi Unlock tool, it automatically voids the warranty on the entire device, even if you didn’t flash anything, as stated in Xiaomi’s user agreement.

7. Frequent warranty questions on Xiaomi

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Xiaomi warranty covers only factory defects. Mechanical damage, moisture intrusion and self-repair automatically cancel all obligations of the manufacturer. Always keep the check and the original packaging - this will simplify the warranty process.