How to know exactly the model of the vacuum cleaner Xiaomi: from sticker to hidden menus

Xiaomi robot vacuum cleaners have long been an integral part of smart homes, but even experienced users sometimes face a simple problem: how to find out the exact model of the device? This information is critical for buying parts, updating firmware or connecting to the Mi Home app. Unfortunately, the manufacturer does not always put the model name in a prominent place, and there may be errors in the documentation - especially if the vacuum cleaner was bought on the secondary market or the imported version.

In this article, we’ll look at all the possible ways to identify, from the obvious (viewing the case and box) to the hidden (via the service menu or the Xiaomi database), where to look for a factory sticker on different generations of vacuum cleaners, how to decipher the serial number and what to do if the label is erased, and also why some Mi Robot Vacuum models are defined in the application as “unknown” and how to fix it.

1. Inspection of the case: where to look for a factory sticker

The most reliable way is to find the original label from the manufacturer. Xiaomi usually has it on the bottom of the case, but its location depends on the model and the generation of the vacuum cleaner.

• 🔍 Classical models (e.g. Mi Robot Vacuum) 1/1S/2): a sticker under the battery compartment cover. To see it, flip the vacuum cleaner over and remove the protective cover (clicked by hand or with a screwdriver).
• 🔍 Mop (Mi Robot Vacuum-Mop) P/E/2): The label is hidden under the water tank, and carefully remove the container, and there's a white or silver sticker underneath.
• 🔍 New models: Xiaomi Robot Vacuum S10/S10+): information is duplicated on the side panel of the case (near the on button) and under the battery cover.
• 🔍 Self-cleaning vacuum cleaners (Xiaomi Dreame Bot) W10/Z10 Pro: The sticker is at the bottom of the car wash station, not the robot itself.

On the label, look for lines that begin with:

• Model No. or Model is the full name of the model (for example, MJSTFJQ01 for Mi Robot Vacuum 2 Pro).
• S/N is the serial number (it is useful for checking through Xiaomi service).
• Made in China – proof of originality (often absent from fakes).

⚠️ If the sticker is erased or missing, do not try to peel off its remains with a knife - under it may be QR-Instead, take a picture of the location and zoom in on the computer.

2. Box and documentation: what to look for in the kit

If you bought a new vacuum cleaner, the original box and documents are a store of information.

• 📦 On the front of the box - in large font (for example, Xiaomi Mi Robot Vacuum-Mop 2 Lite).
• 📦 On the sidebar with a barcode - in the line Model or Type (often in format) STYJ02YM).
• 📄 In the warranty card - next to the serial number.
• 📄 In the instructions for use - on the first page or in the section "Technical characteristics".

Note the article of the model, which is a combination of letters and numbers (e.g., SDJQR02RR for Mi Robot Vacuum-Mop 2 Pro), which is the way service centers determine the compatibility of parts. If there is no box, check:

• 📑 Check or invoice – in online orders, the model is indicated in the name of the product.
• 📑 Email – if you bought on the official website of Xiaomi or Mi Store, the confirmation letter has full details.

3 Mi Home app: how to determine the model through a smartphone

If the vacuum cleaner is already connected to the Mi Home application, you can find out the model in 30 seconds:

1. Open Mi Home and go to the Devices tab.
2. Find your vacuum cleaner on the list and tap it.
3. In the upper right corner, press on ⚙️ (Settings).
4. Scroll down to the device information block - there will be the Model line.

If you see Unknown or Mi Robot Vacuum instead of the model, the problem is:

• 🔄 Outdated firmware - update the vacuum cleaner software through Settings → Firmware update.
• 🌍 In Mi Home, select Mainland China server, as some models are not recognized on European servers.
• 📱 Resetting settings – if the vacuum cleaner was reset to factory settings, it must be added to the app again.

For Dreame models (like Dreame Bot W10), use the Dreamehome app, which is the same validation algorithm, but the model is displayed in the Device Info section.

Update vacuum cleaner firmware|Replace the region with “China"|Reconnect the device|Check the compatibility of the model with the application version-->

4.Serial number: how to decrypt and verify

Each Xiaomi vacuum cleaner has a unique serial number (S/N) that can be used to identify the model, and it is listed on the case sticker and in the documents.

802C00000123456789ABCD

Where:

• 802C is a prefix denoting the category of the device (usually 802C or 803C for vacuum cleaners).
• 00000123456789 is a unique identifier.
• ABCD is the checksum.

To find out the model by serial number:

1. Go to the Xiaomi authentication site.
2. Enter the serial number in the S/N field.
3. Enter the code from the picture and press Verify.
4. The results will include a line of Model with the full name.

If the site gives an error "Invalid S/N", it may mean that the vacuum cleaner is not original or the serial number is erased / forged. In this case, check the sticker for the presence of a hologram and compare the font with the official photos.

5. Hidden menus and voice prompts

Some Xiaomi models allow you to learn about yourself through a service menu or voice commands.

For models with a display (Mi Robot Vacuum 2 Pro, S10+):

1. Press and hold the Home button (⌂) hull 5 seconds.
2. The menu will appear on the screen with Version or Model Info items.
3. Select the desired item using touch buttons.

For models without display (Mi Robot Vacuum 1S, Mop 2 Lite):

1. Turn on the vacuum cleaner and wait for a voice greeting.
2. Say “Device model” or “Version check” (English).
3. The robot will voice the name of the model and the firmware version.

If voice commands don’t work, try the button combination:

• Press the power + Home for 10 seconds - the vacuum cleaner will emit an audible signal and voice the model.
• For Dreame Bot, pinch Power + Spot Cleaning for 5 seconds.

⚠️ Note: In vacuum cleaners with firmware older than 2020, voice commands may not support Russian, in which case use English phrases or update the software.

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If the vacuum cleaner does not respond to voice commands, check the microphone settings in the Mi Home app (Voice Control → Microphone Sensitivity).

6. Alternative methods: when nothing helps

If none of these methods worked, there are radical but effective options:

• 🔧 Disassembly of the case: on the control board (under the battery cover) there is a model marking in the format MS01SH or STYJ02YM. Warning: Disassembly may void warranty!
• 📸 Photo comparison: take a photo of the vacuum cleaner from all sides and compare it to the Xiaomi catalog. Pay attention to: shape and color of the buttons; location of sensors (laser or infrared); design of the dust tank / water.
• 🤖 Supported Chat: Send photos of the serial number and case to Xiaomi's official chatroom.
• 🛠️ Service center: if the vacuum cleaner is guaranteed, contact the authorized SC - they will determine the model from the internal database.

For Dreame Bot owners, there is a separate verification service: the official Dreame website. Enter the serial number in the Support → Product Verification section.

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If the vacuum cleaner is purchased on AliExpress or from an unofficial store, there is a high probability that the model was renamed for the local market, in which case, focus on the serial number, not the name in the documents.

FAQ: Frequent questions about model definition