Buying a Xiaomi smartphone is always a risk of running into a fake or an expired warranty device, especially for handheld models, on marketplaces like AliExpress or in unofficial stores. Even if the seller assures that the warranty is valid, it is better to double-check yourself so you avoid unpleasant surprises when you contact the service center.
In this article, we will discuss all the official and alternative ways to check warranty on Xiaomi, Redmi, POCO and Black Shark devices. You will learn how to find out the warranty period by IMEI, serial number or check, what to do if the data do not match, and how to distinguish the original from a fake. And also why the warranty on Xiaomi in Russia can differ from the European one even when buying in an official store.
1.Official method: Checking the warranty through the Xiaomi website
The most reliable method is to use the warranty check service on Xiaomi’s official website, which works for all regions, including Russia, Europe and China, but there are nuances, for example, for Russian users, a separate portal is available, and for European users another one.
Here's the step-by-step instruction:
- 🌐 Go to the site. mi.com/global/verify (for global models, or service.mi.com/ru (for Russia).
- 📱 Enter. IMEI Serial number (you can find them in the phone settings or under the battery).
- 🔍 Click "Check" and wait for the result. The system will show the activation date, device model and warranty period.
- 📅 If the warranty is valid, you'll see a green tick and an end date, and if not, a red cross with a reason (expired, not original, etc.).
Find out IMEI or serial number of the device |Select the correct regional site Xiaomi|Insert captcha (if required) |Check the data for matching the box-->
⚠️ Note: If the site gives an error "Device not found", this may mean:
⚠️ Note: Fake Xiaomi (especially relevant for Redmi Note models and POCO AliExpress). ⚠️ Note: The device is intended for another region (e.g., the Chinese version for the domestic market).
2. How to find out IMEI and serial number on Xiaomi
Without an IMEI or a serial number, you can't verify the warranty.
- 📦 On the device box (usually on a barcode sticker).
- 📱 In the phone settings: Settings → The phone. → General information → IMEI.
- 🔋 Under the battery (for models with removable back cover, for example, Redmi) 4A or Redmi 5A).
- 💬 Through USSD-Code: type *#06# and appear on the screen IMEI.
If the IMEI on the box and the phone don't match, it's 100% a sign of a fake or a re-flashed device, in which case the warranty is invalid and the service center will refuse repairs.
Official Mi Store Store|Marketplaces (Wildberries, Ozon, AliExpress)|Communications salons (Svyaznoy, MTS, Beeline)|By hand (Avito, Yula)|Another option-->
🔍 If you buy Xiaomi from hand, ask the seller to send a photo IMEI Compare them before you buy them, it saves you time and nerves.
3. Verification of the guarantee on the check or invoice
If you have saved a check, invoice or warranty card, the check becomes easier. In Russia and CIS countries, the rule applies: the guarantee begins from the date of purchase specified in the check, and not from the date of activation of the IMEI.
Here's what we need to do:
- Find a check or a warranty card (if you bought in an official store, it must be stamped).
- Check the date of purchase – it counts the warranty period (usually 12 months for Russia, 24 months for Europe).
- Compare the model on the check with the model in the phone settings (Settings → About phone → Model).
- If the data match, the warranty is valid. If not, you may have been sold a fake or a repackaged device.
| Region | Term of guarantee | Start of countdown | Features |
|---|---|---|---|
| Russia, Belarus, Kazakhstan | 12 months | Date of purchase (by check) | No check – 12 months from the date of activation of the IMEI |
| Europe (EU) | 24 months | Date of purchase | You can request repairs even without a check (by law) |
| China (for the domestic market) | 7-12 months | IMEI activation date | The guarantee does not apply outside China. |
| India, Indonesia | 12 months | Date of purchase | A check with the store stamp is required |
⚠️ Note: If you bought Xiaomi from AliExpress or another foreign store, the warranty may not apply in Russia. EU) not repaired in Russian service centers – you will have to send the device abroad at your own expense.
4. Alternative methods of guarantee verification
If the official website is not working or you doubt the results, you can use alternative methods:
- 📞 Call Xiaomi Support by phone 8 800 775-65-65 (for Russia) or write in a chat on the website mi.com/ru/support.
- 📧 Write a letter to support@xiaomi.com indicatively IMEI, models and dates of purchase.
- 🏢 Contact the official service center (the addresses can be found on the Xiaomi website), they will check the device on the database and tell you whether the warranty is valid.
- 🛒 Check the warranty through the marketplace where you bought the phone (for example, Wildberries or Ozon have their own verification systems).
💡
If you buy Xiaomi on AliExpress, always check the seller's reviews and ask for videos from IMEI. Many Chinese sellers sell "gray" devices without warranty for Russia.
🔍 Important: Some service centers may refuse warranty repairs if:
- The device has traces of opening or repair.
- The firmware has been changed (for example, custom MIUI is installed).
- The phone is purchased in another region (for example, the Chinese version for the domestic market).
5. How to distinguish the original Xiaomi from a fake
Fake Xiaomis are often sold under the guise of original ones, especially on Avito or AliExpress.
- 📦 Low quality box (blurred barcode, curved seams, no hologram).
- 🔋 The battery is not original (the original has a sticker with a serial number).
- 📱 The firmware is glitchy or in English/Chinese (original Xiaomi for Russia have Russian). MIUI).
- 🔍 IMEI Does not pass the check on the official website or does not match the box.
- 💰 Price is much lower than the market (for example, Xiaomi 13 Pro for 20 000). ₽ — sign).
What to do if you buy a fake Xiaomi?
🔍 LAUGHTER: Check before buying IMEI It's going to show you a real model of the device and the country of origin, and if the data doesn't match what's on the box, it's a fake.
6. Frequent errors in the guarantee check
Many users make mistakes that make them unable to check the warranty, and here are the most common ones:
- ❌ Input incorrectly IMEI (For example, confuse the first and second IMEI double-sim).
- ❌ Use of unofficial sites for verification (many of them collect data or show false information).
- ❌ Verification of the warranty by the serial number from the box that does not match the phone.
- ❌ Ignoring regional features (e.g. Chinese Xiaomi has no warranty in Russia).
💡
Always check the warranty before you buy, especially if you take your phone off your hands. Once you transfer the money, it will be almost impossible to return it.
⚠️ Attention: If you have entered IMEI on a suspicious website and he asked SMS Xiaomi's official services never charge a warranty check fee.