How to check the warranty period Xiaomi: step-by-step instruction 2026

Buying Xiaomi equipment is always a balance between price and quality, but even the most reliable devices can fail. The warranty in such cases becomes a lifeline to fix factory defects or malfunctions for free. However, many users face the problem of how to know exactly whether the warranty still applies to their Redmi, POCO or Mi Notebook? Official documents are lost, checks fade, and sellers are not always ready to help.

In this article, we will discuss all the current ways to check the warranty period, from the standard (via the Xiaomi website and mobile application) to the little-known (checking by IMEI through third-party services), you will learn how to avoid counterfeiting, what to do if the warranty has expired, and why sometimes even the current warranty may not cover repairs.

The warranty period for Xiaomi equipment depends on the type of device and the region of purchase. For example, smartphones in Russia and CIS countries usually have a warranty of 12 months, and laptops - up to 24. But there are nuances: accessories (earphones, powerbank) can have a warranty of only 6 months, and smart watches Mi Band - up to 18. If you bought the device abroad, the terms may differ - we will discuss this separately.

1. Verification of the warranty through the official website of Xiaomi

The most reliable way is to use the warranty verification service on Xiaomi’s website, which works for all devices purchased from official stores or authorized partners.

1. Go to the Warranty Checker page (for the global version) or the Russian version.

2 Enter the serial number (S/N) or IMEI of your device, and you can find them:

• 📱 On a smartphone: in Settings → The phone. → General information or under the battery (if removable).
• 💻 On a laptop: on a sticker from below or in BIOS (press F2 loading).
• ⌚ On a smartwatch: in the Mi Fit app or on a box.

3 Enter the code from the image and click "Verification" The system will show the date of activation of the device and the remainder of the warranty period.

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Attention! If the site gives an error "Device not found", it may mean: The device is purchased informally (grey import). The serial number entered with an error (check the register of letters!). The warranty has already expired and the data has been deleted from the database.

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If you have POCO or Black Shark, use the global version of the site – the Russian database may not recognize these brands, despite belonging to Xiaomi.

2. Check through the mobile application Mi Home

For owners of smart devices (Mi Band, Mi Robot Vacuum, Mi Air Purifier) it is more convenient to use the Mi Home app. It not only shows the warranty period, but also allows you to contact support with one click.

Instructions:

1. Open Mi Home and go to Profile → My Devices.
2. Select the desired device from the list.
3. Tap it on three points (⋮) in the upper right corner and select Device Information.
4. Scroll down to the "Guarantee" block - there will be an end date.

If the device does not appear in the list, check:

• 🔄 Is it connected to your Xiaomi account.
• 📱 Is the application updated to the latest version.
• 🌍 Is the region correctly selected in the Mi Home settings (e.g. Russia, not China).

3. IMEI verification through third-party services

If the official website does not recognize your device, you can use independent services that aggregate warranty data.

• IMEI.info – shows the date of activation and the country of sale.
• SNDeeP is a specialist in Xiaomi and Redmi.

How to check:

1. Find out your smartphone’s IMEI (type *#06# or look at Settings → About Phone).
2. Enter it on one of the services.
3. Check the Warranty or Activation Date fields.

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Warning! Third-party services may show inaccurate data if the device was activated in another region or re-flashed, for example, a smartphone bought in China but used in Russia may have a warranty only for the Chinese market.

Make sure the service supports your model|Confirm IMEI box-and-set|Check only on websites with HTTPS (plug-in)|Do not enter personal data (only) IMEI/serial)

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Checking by check or guarantee card

If you have a check or a warranty card, you can calculate the warranty itself, and the countdown date is usually the date of sale specified in the document.

Table: Warranty periods for different types of Xiaomi devices (2026)

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Attention! If the check says the date but the device is not activated (for example, it was in a warehouse), the warranty can start from the moment of first switching on. This is true for smartphones - check the activation date through # # #4636## (Phone Information section).

If the check is lost, but the purchase was through a bank card, request a statement of the transaction - many banks keep a payment history up to 3 years.

5.Verification through Xiaomi support

If none of these things work, you have to call for support.

• 📦 Devices purchased abroad (you need to check whether the warranty is valid in your country).
• 🔧 B / U technology where the previous owner did not untidy the account.
• 📄 Loss of documents (support can recover data by serial number).

How to contact:

1. via chat on the website (available in Russian).
2. Phone hotline: 🇷🇺 Russia: 8 800 775-65-58 (call-off). 🇺🇦 Ukraine: 0 800 330-333. 🇰🇿 Kazakhstan: +7 727 313-10-88.

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When contacting for support, always indicate the serial number, device model and country of purchase.

6. Frequent mistakes and how to avoid them

Many users have trouble checking the warranty. Here's the top-5 mistakes and how to correct them:

🔹 Error 1: “The device is not found in the database".

Solution: Check if IMEI/S/N is entered correctly (without spaces, in upper case). If the device is purchased in China, try using the Chinese version of the site.

🔹 Error 2: Warranty expired, but the device is under repair.

Solution: In some cases, Xiaomi extends the warranty for the duration of the repair.

🔹 Error 3: Different activation dates on the site and check.

Solution: Priority is given to the date from Xiaomi's official database, and if the check is older, it may have been in stock.

🔹 Mistake 4: Service Center Denies Guarantee.

Solution: Clarify the reason for the refusal.

🔹 Error 5: Warranty is valid, but repairs are paid.

Solution: In some cases, Xiaomi classifies the malfunction as a “non-warranty” event, such as a discharged battery (capacity < 80%) or wear of the charging connector.

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If you are denied warranty repairs, ask for a written explanation with the seal of the service center, which will be useful to challenge the decision through Rospotrebnadzor (for Russia) or local consumer protection authorities.

FAQ: Answers to Frequent Questions