Buying a Xiaomi smartphone is always a matter of not only functionality, but reliability. The warranty period determines how long the manufacturer commits to fix factory defects, replace defective components or even the entire device for free. However, many users face the problem of how to know exactly whether the warranty is still valid for their Redmi, POCO or flagship Xiaomi 14 model?
In this article, we will examine all official methods of checking warranty status, from standard reading of documents to hidden functions in Mi Account and service centers, you will learn how to avoid counterfeiting, what to do if you lose a check, and why. IMEI-The number may indicate an incorrect warranty period for devices purchased in some regions of Asia, updated for 2026 and suitable for all models released after 2018.
1. Verification of the warranty through IMEI: step-by-step guide
The most versatile way is to use a unique device identifier (IMEI), which works even without a box and a check if the phone turns on. Here's how to do it correctly:
Find out the IMEI of your Xiaomi in one way:
- 📱 Dial on the phone keyboard *#06# - the number will appear automatically.
- 📦 Look at the sticker under the battery (for models with a removable lid) or on the box.
- ⚙️ Go to Settings. → The phone. → General information → IMEI.
Next, go to the official Xiaomi website to check the warranty. Enter the IMEI in the appropriate field.
- 📅 Device activation date (important for calculating remaining time).
- 🏭 Producing country and regional code (e.g, CN China, IN for India).
- ✅ Warranty status: Active (valid) or Expired (expired).
Check the correctness of the input (15 digits)
Make sure your phone is not in black spirit (stolen/lost)
Try an alternative method with your Mi Account.
Contact the service center with the device passport-->
Important nuance: For devices purchased in China (CN-The international warranty may not work, for example, Xiaomi 13 Pro with the marking CN will not be serviced in European service centers without additional charge.
Official Store (Mi Store)
Retail store (Svyaznoy, M. Video)
Marketplace (Wildberries, Ozon)
Abroad (Aliexpress, Gearbest)
Hands off (Avito, Yula)-->
2. Checking through Mi Account: Hidden Opportunities
If your phone is linked to a Mi Account, you can find out the warranty status directly in the app, a method that is especially useful for devices purchased from official Xiaomi stores:
- Open the Mi Account app (or go to Settings → Accounts → Mi Account).
- Select the Devices section.
- Click on your phone model and a page with detailed information will open.
- Scroll down to the Warranty block.
Here you'll see:
- 📅 Start date of warranty (coincides with first activation date).
- 📍 Region of warranty services (e.g. Russia or Global).
- ⏳ The remaining term in days.
💡
If the Mi Account does not display a guarantee block, try updating the app to the latest version or re-entering the account. Sometimes the data is loaded with a delay of up to 24 hours.
Method limitation: Mi Account information may not be available for devices purchased from unofficial sellers or activated without linking to an account. IMEI.
3. Warranty card and documents: what to look for in the papers
The classic, but often ignored, way to do this is to check physical documents, and in the box of a Xiaomi phone, you should have:
| Document | What to check | Notes |
|---|---|---|
| Guarantee pass | Date of sale, store print, device model | Without printing, the coupon may be invalid. |
| Check or consignment note | IMEI, serial number, date of purchase | An e-check from an online store is also suitable. |
| The sticker on the box | IMEI, serial number, barcode | Must match the data on the phone. |
Note: If the date on the warranty card differs from the IMEI activation date by more than 30 days, this may indicate:
- 🔄 Resale of the device (the warranty starts with the first activation, not your purchase).
- ⚠️ Fake documents (often found when buying from hand).
- ⏱️ Delay between production and sale (relevant for "old" models in stock).
What to do if the documents are lost?
4. Xiaomi official service centers: when you can not do without them
If online methods do not give a clear answer, contact an authorized service center.
- 🔧 Devices with malfunctions (diagnosis is required before repair under warranty).
- 📦 Phones purchased abroad (to clarify whether the international guarantee is valid).
- ❓ Cases where IMEI It shows the expired warranty, but you are sure to the contrary.
How to find the nearest service center:
- Go to the support page of Xiaomi.
- Choose your country and city.
- Filter the centers by type of Authorized Service Partner.
What to bring with you:
- 📱 The phone itself (preferably with factory firmware).
- 📄 Documents (if any) or IMEI.
- 🆔 Passport (to confirm possession).
💡
In Xiaomi service centers warranty repairs take from 5 to 14 working days. If you are offered an "accelerated" fee for 1-2 days - this is an informal service that may deprive you of warranty.
Be careful of gray workshops that promise free repairs under warranty but are not Xiaomi partners, and these interventions often result in:
- ❌ Loss of official guarantee.
- ⚠️ Installation of non-original spare parts.
- 🔧 Software locks (if the workshop uses unlicensed software).
5. Features of the guarantee for different regions
Terms and conditions of warranty service vary depending on the country of purchase, and here are the key differences:
| Region | Term of guarantee | Features |
|---|---|---|
| Russia/CIS | 12 months | It is valid only when buying in official stores. |
| Europe (EU) | 24 months | Check required, warranty tied to country of purchase |
| China (CN) | 7-12 months | The international guarantee does not apply without additional payment. |
| India (IN) | 12 months | The warranty is valid only in India, except for models with global firmware. |
Critical nuances:
- 🌍 Marked devices CN (China) not serviced under warranty in Europe and Russia, even if the purchase was legal.
- 🔄 Phone flashing from China ROM Globally ROM does not give the right to an international guarantee.
- 📦 Buying on AliExpress or other sites often means there is no official warranty in your country.
💡
Before buying Xiaomi on marketplaces, check the description for "Guarantee" if it says "Shop Warranty" instead of "Official Xiaomi Warranty", this means that the repair will be carried out at the expense of the seller, not the manufacturer.
6. Frequent errors in the guarantee check and how to avoid them
Many users experience false positives when checking warranty status, and here are the most common errors and their solutions:
Error 1: IMEI shows that the warranty has expired, but the phone is recently purchased.
⚠️ Warning: This occurs if the device has been in stock for more than 6 months, the warranty starts on the date of first activation, not sale.
Mistake 2: Xiaomi says “Invalid IMEI” on its website.
- Check if the number is correctly entered (15 digits without spaces).
- Make sure your phone is not blacklisted (stolen/lost).
- For two-symbol models, try both IMEIs (they may be different).
Error 3: There is no warranty information in the Mi Account.
- Update the app to the latest version.
- Check if your phone is linked to your account (Settings → Mi Account → Devices).
- If the phone was bought by hand, the previous owner could not untie it from his account.
Mistake 4: The service center refuses to accept the phone under warranty.
⚠️ Attention: A common cause is a regional firmware mismatch, such as if you have flashed Xiaomi. 12T s EU ROM Globally ROM, This can void warranty. Always save the factory firmware before you call the service.