How to Reboot Xiaomi Phone If the Touch Screen Is Not Working: The Complete Guide

Why Xiaomi’s screen is no longer working and what to do about it

You pick up your Xiaomi Redmi Note 12 or POCO X5 Pro, and the screen suddenly stops responding to touch — or even black after the fall? The situation is unpleasant, but not hopeless. In 80% of cases, the problem is solved by a software reboot, even if the display is completely dead.

Xiaomi’s screen failures fall into two categories: software failures (system freeze, firmware errors, application conflict) and hardware damage (matrix cracks, plume failure, touch controller damage). In this article, we will focus on the first case, when the phone is on but the screen is not responding or shows a “black square.” If the display physically crashes or there are divorces, repairs will be required at the service center.

Important: Before you restart the device, check if the phone is responding to charging. Connect it to the network — if the charging indication appears (even flashing), then the device is alive and can be "resuscitated" one of the ways below. If there is no reaction, the problem may be the battery or the power board.

Method 1: Hard Reset via buttons

The most versatile method that works on all Xiaomi models, from the old Redmi 4X to the new Xiaomi 14 Ultra. The hard reset forcefully turns off and on the phone, resetting temporary data in RAM. It doesn't delete your files, but it can close the background processes.

Instructions for most models:

• 🔄 Hold the power button for 10-15 seconds until the phone vibrates and the screen goes out.
• 🛑 If there is no vibration, try the combination: Power + Loudness up (hold 10-20 seconds).
• ⚡ After turning off, wait 30 seconds and press Power to turn on.

Some flagships (such as the Xiaomi 13T or POCO F5) may need to hold the buttons for up to 30 seconds - that's OK. If the phone doesn't respond, move on to the next way.

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On some models (for example, Redmi Note 11 Pro+) after holding the buttons, the Fastboot menu appears. If you see it, select Reboot using the volume buttons and confirm with the power button.

Method 2: Reboot via charging connection

If the screen isn't responding, but the phone is dead or sleepy, try this method, because when you plug in the power, the system can automatically restart.

Step-by-step:

1. Connect your phone to the original charger (or powerful Power Bank).
2. Hold the power button for 20-30 seconds, even if there is no reaction.
3. If the charging icon appears on the screen, wait until the phone charges at least 5-10%.
4. Then try to turn it on in the standard way.

This method often helps if the phone is stuck when you upgrade or after you install the app, and if the screen is black but the device is warming, it’s a sign that it’s on, but the display isn’t showing the picture (possibly the problem is in the plume or matrix).

Method 3: Using Fastboot Mode (for Advanced)

If the phone turns on but the screen stays black or sticks on the MI logo, you can try rebooting it via Fastboot mode, which is a low-level mode that allows you to control the device using a PC.

You'll need:

• 🖥️ Computer with installed Xiaomi drivers (you can download on the official website).
• 🔌 USB-cable (preferably original).
• 🛠️ The Mi Flash Tool or ADB/Fastboot Tools.

Instructions:

1. Turn off the phone (unless it turns off, hold the Power + Volume Up for 20 seconds).
2. Press Volume Down + Power and connect your phone to your PC. Hold the buttons until the screen with the rabbit in its hat appears.
3. Open the command line on your PC and type: fastboot devices If the phone is determined, type: fastboot reboot

If the phone reboots after this command, but the screen still doesn’t work, it’s probably hardware. If the command doesn’t work, try flashing the phone through the Mi Flash Tool (but it will delete all the data!).

Method 4: Recovery Mode Reset (with data deletion)

If previous methods have failed and the phone is turning on but the screen is not responding, you can try resetting it to factory settings via Recovery Mode.This method will delete all data from the phone, including photos, contacts and apps, if you didn't have a backup.

How to log in to Recovery:

1. Turn off your phone (hold Power + Volume Up for 15-20 seconds).
2. Hold the Volume Up + Power until the Mi logo appears.
3. Release Power, but keep holding Volume Up until you see the menu (may be in English or Chinese).

On the Recovery menu:

• 🔍 Use Volume buttons for navigation.
• 🗑️ Select Wipe Data (or on Chinese firmware).
• ✅ Confirm the reset (usually Confirm or Yes).
• 🔄 After reset, select Reboot.

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Resetting through Recovery is the last chance to bring the phone back to life without repair. If the screen does not work after that, the problem is precisely hardware (matrix, plume, controller).

Method 5: Reboot via Mi Account (if synchronization is enabled)

If your Xiaomi has been enabled to sync with Mi Account, you can try rebooting it remotely via a web interface, which only works if the phone is connected to the Internet (via a mobile network or Wi-Fi).

Instructions:

1. Go to the Mi Account website and log in.
2. Select the Find Device (or Find Device) section.
3. In the list of devices, find your phone and click Reboot.

Cons of this method:

• ❌ It only works with an active internet connection on your phone.
• ❌ If the screen is locked, a password may be required after rebooting.
• ❌ Not all models support this function (e.g., on the POCO M5 She may be absent).

Table: How to determine the cause of a broken screen

If none of these things worked, and the phone still doesn't respond to manipulation, it's probably hardware.

• 🔧 Contact the authorized Xiaomi service center (the list is on the official website).
• 💰 Replace the screen on Redmi will cost 3-8 thousand rubles, on flagships (Xiaomi 13) – 15-25,000 rubles.
• 📦 If the phone is warranty, do not try to disassemble it yourself - this will void the warranty.

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Before visiting the service, back up your data if your phone is responding at all. Connect it to your PC in Fastboot mode and use the ADB pull utility to extract files.

Frequent Mistakes and How to Avoid Them

When trying to reboot Xiaomi with a broken screen, users often make critical errors that can make the problem worse.

⚠️ Attention! Never connect your phone to a non-original high-current charger (like a laptop charger) that can burn the power controller and then repairs will cost you many times more.

Top.-5 mistake:

• 🔋 Using "curved" firmware from unverified sources, which could make the phone look solid.
• 🔨 Self-disassembly without experience. Xiaomi is easy to damage the plumes or break connectors.
• 💦 Attempting to cool the phone in the fridge, condensation inside the case will lead to corrosion.
• 🔥 Heating with a hair dryer or an iron for resuscitation, which will melt the screen or the battery.
• 📵 Repeated attempts to turn on without pause, which can drain the battery to zero.

⚠️ If the phone is beeping, warming, or smelling of a burn, immediately turn it off and don't turn it on!

FAQ: Answers to Frequent Questions