How to reboot the scooter Xiaomi 365 Pro: all ways

The Xiaomi Mi Electric Scooter 365 Pro is one of the most popular devices for urban travel, but even such reliable equipment sometimes fails. Controller freezes, Bluetooth errors, sudden switching off of the display or a complete failure to turn on are problems that many owners face. In 80% of cases, they can be solved by a simple reboot, but it is important to do it correctly so as not to aggravate the situation.

In this article, we will discuss all possible ways to reboot Xiaomi. M365 Pro, including soft restarts, hard resets, and critical error recovery, you'll learn when a button restart is enough, when the body needs disassembly, how to avoid losing settings, and what to do if the scooter doesn't respond to any action. Particular attention will be paid to the hidden diagnostic mode, which allows you to reset controller errors without connecting to a PC.

All instructions are relevant to the original models M365 Pro (2019-2023) and their clones with similar electronics. If your scooter is modified (for example, stitched with custom software or equipped with a custom battery), some methods may not work, we will also warn you about this in advance.

When you need a reboot: symptoms and causes

Rebooting is not a panacea, but it helps in most cases of software failures. Here are the key signs that your Xiaomi 365 Pro needs a restart:

• 🔄 The display flashes or shows an error (codes) E1–E9, HALL, BMS).
• 📵 The scooter does not respond to the on button or control panel.
• 🔋 Battery charged, but motor does not start (no characteristic sound of the controller).
• 📱 Mi Home app doesn’t connect to device or shows incorrect data.
• ⚡ After a fall or impact, the scooter behaves unstable (pulsing, spontaneous braking).

The causes of failures are usually divided into two groups:

1. Software: firmware errors, conflicts after updating, failure in work BMS (battery management system) or controller.
2. Hardware: damage to the wiring, oxidation of contacts, overheating of elements or mechanical damage after a fall.

Rebooting only helps in the first case, if the problem is in the iron (for example, the plume of the display fell off or burned down). MOSFET In the controller, you'll need repairs:

Soft reboot: the safest way

If the scooter is turned on but is not working correctly (for example, shows an error) E2 Or it doesn't sync with the app, start with a soft restart.

Instructions:

1. Make sure the scooter is off (long press of the power button).
2. Press and hold the switch for 10-15 seconds until you feel vibration or hear a beep.
3. Release the button and wait 30 seconds.
4. Turn on the scooter with a short press.

If you still have a problem, try repeating the procedure 2-3 times, and sometimes the controller needs several cycles to reset the temporary errors.

Check the battery charge (not lower than 20%)

Make sure the scooter is on a flat surface.

Turn off Bluetooth in your phone (if you have been connected)

Do not press the gas during the reboot.-->

⚠️ Warning: If after a soft restart the scooter is turned on, but immediately shows an error E9 (problem BMS), Don't try to drive, it could cause the battery to overheat.Switch off the device immediately and check the battery contacts.

Hard reset: When a soft reset doesn't help

If the scooter doesn't respond to the on button or freezes in a reboot cycle, you'll need a hard reset, which resets all the temporary data in the controller, but doesn't affect the firmware.

For Xiaomi. M365 Pro has two options:

Method 1: via the power button (without disassembly)

1. Turn off the charger (if connected).
2. Press the power button for 20-25 seconds.
3. Without releasing the button, press the brake lever at the same time and hold both 5 seconds.
4. Release the brake first, then the power button.
5. Wait 1 minute and turn on the scooter.

This method works in 60 percent of the time that the controller freezes, and if it doesn't work, go to method 2.

Method 2: Reset through the battery (disassembly required)

If the scooter is not showing any signs of life, you'll have to turn off the battery.

1. Remove the lower cover of the case (unscrew 4 screws under the cross screwdriver).
2. Carefully disconnect the battery connector from the controller (usually a white or black plug with 6-8 pins).
3. Wait 5 minutes – that’s enough to make the capacitors discharge.
4. Connect the connector back and assemble the body.
5. Turn on the scooter.

⚠️ Warning: When you turn off the battery, don't touch the metal parts of the screwdriver to the controller board, which can cause a short circuit. If you're not sure about your skills, you better contact the service.

Resetting settings to factory through the Mi Home app

If the scooter is switched on but is not running smoothly (e.g., it shows speed incorrectly or does not hold the cruise control settings), resetting via the official app will help, which will return all parameters to factory settings, but will not affect the firmware.

Instructions:

1. Connect the scooter to the Mi Home app (if it doesn’t connect, make a hard reset first).
2. Go to the Devices. → Your scooter → Settings (⚙️) → Resetting settings.
3. Confirm the action.
4. After the reset, the scooter will reboot automatically.

Note that this method does not reset controller errors, but only user settings (such as speed limit or power saving mode). If the problem was in the firmware, you will need to flash it.

Diagnostic Mode: Hidden Functions for Power Users

Xiaomi M365 Pro has a hidden diagnostic mode that allows you to reset critical errors without firmware, a method that is little known, but often saves in cases where the scooter gives errors. E5 (engine problem) or E6 (controller error).

How to activate:

1. Turn off the scooter.
2. Press the power button. + brake-lever + gas-stroke.
3. Hold for 10 seconds until the display starts flashing.
4. Release all buttons - the scooter will go into self-testing mode.
5. Wait 2-3 minutes until the double signal is heard.
6. Turn on the scooter in the usual way.

In this mode, the controller checks:

• 🔋 Battery status and BMS.
• 🛞 The work of Hall sensors (responsible for the rotation of the wheel).
• 🔌 Integrity of motor and brake wiring.

⚠️ Warning: If the scooter is continuously sounding after the diagnostic mode, this means a critical error of the controller. Further operation is dangerous - contact the service to check the fee.

💡

If the scooter after diagnosis shows an error E3 (Problem with Hall sensor, try to slightly twist the wheel manually - sometimes the sensors "stick" after a long downtime.

What to do if the scooter does not react to anything

If none of the methods worked, and the scooter remains “dead”, the reasons may be more serious:

• 🔋 Battery discharge below critical level (BMS lock-in).
• 🔥 the safety lock has burned out or MOSFET controller-board.
• 💧 Short circuit due to moisture intrusion.
• 🔌 Breakage of wiring between the battery and the controller.

In such cases, the algorithm of actions:

1. Check the charger: connect it to another scooter or check with a multimeter (should be 42-43 V at the output).
2. Examine the body for damage: cracks, traces of oxidation or the smell of burning indicate internal problems.
3. Call the circuit: if there is a tester, check the voltage at the battery terminals (should be 36-42 V depending on the charge).
4. Contact the service: if you do not have experience in electronics repair, self-attempts can aggravate the situation.

One of the rare but possible cases is that the controller is locked after a failed firmware, and if you've recently updated software through DownG or other tools, try:

1. Connect the scooter to the PC through STM32-cable.
2. Run ScooterHacking Utility and select Unbrick.
3. Follow the instructions of the program to restore the loader.

💡

If the scooter does not show signs of life, but when connecting the charging, a weak click of the relay is heard - the problem is most likely in the controller or BMS, not in the battery.

Failure prevention: how to avoid frequent reboots

To minimize the risk of hanging, follow these recommendations:

• 🔋 Do not discharge the battery below 10% – this leads to errors. BMS.
• 🌧️ Avoid driving in the rain – moisture oxidizes contacts.
• 📱 Update your firmware regularly through Mi Home (but don’t use beta versions!).
• 🛠️ Check the wire mounting every 3-6 months (especially after falls).
• 🔌 Use only the original charger – cheap analogues can damage BMS.

If you often encounter mistakes E2 or E5, That might be talking about:

• Wear of wheel bearings (Hall sensors are not activated correctly).
• Poor contact in the engine connectors (must be reconnected).
• Overheating of the controller (check the ventilation holes in the body).

For advanced users: if you know how to solder, you can install an additional radiator on the MOSFET — This will reduce the risk of overheating during heavy driving.

FAQ: Answers to Frequent Questions