Where to look for Xiaomi contacts: all ways to connect with support and services

You bought a smartphone, a smartwatch or another Xiaomi gadget, but you have a problem and you don't know where to turn? Or you want to clarify the details of the warranty, but there is too much information on the site? In this article, we will collect all the current Xiaomi contacts — from the hotline to the addresses of service centers — and explain how to use them effectively. Without water instructions and outdated numbers: only verified data for 2026.

Xiaomi is actively developing support in Russia and CIS countries, but the structure of services is not always easy to understand the first time. For example, for smartphones and laptops, one channel works, and for smart equipment (Mi Home, Roborock) – others, we will analyze how to find the right contact depending on your device and problem, and also warn against typical errors when using.

Important: if you are looking for contacts to buy equipment (for example, from authorized dealers), this is a separate topic - we will focus on technical support, warranty maintenance and repair. For owners of devices older than 2 years, we will also provide alternative ways of communication, as warranty rules may differ.

1. Official contacts of Xiaomi in Russia: phones and email

The fastest way to solve the problem is to call or write in support. Here are the current numbers and addresses for Russia for 2026:

• 📞 Hotline Xiaomi Russia: 8 800 700-00-75 (It's free. It works with 9:00 before 21:00 Moscow time, no weekends.
• 💬 Supported chat: via the official website (online chat button at the bottom of the page) Usually respond within 5-15 minutes.
• ✉️ Email for appeals: support.ru@xiaomi.com. Suitable for complex questions (e.g. warranty repairs), but the answer may take up to a few days. 3 workday.
• 📱 Official Telegram bot: @XiaomiRussiaBot. Here you can specify the status of the repair or ask a question about the device.

⚠️ Attention: Support numbers for other CIS countries (Ukraine, Kazakhstan, Belarus) are different! +7 727 313-00-75, a in Belarus — +375 17 399-00-75. Check the latest data on Xiaomi’s global website.

If you are calling for warranty repairs, prepare in advance: IMEI devices (for smartphones), serial number (on the box or in the settings), and check or warranty card.

2.Contacts for smart technology: Mi Home, Roborock, Mi Band

Xiaomi’s smart devices (robot vacuum cleaners, light bulbs, fitness bracelets) are serviced by a separate service, and here are the key channels:

• 🤖 Support for Mi Home/Roborock: email mihome.ru@xiaomi.com or chat on the Mi Home website.
• 📱 Application Mi Home: in the section "Profile" → Support is a built-in feedback form. Response comes within 24 hours.
• 🔧 Smart Home Service Centers: A list of them can be found here (select the Smart Home category").

⚠️ Note: If your Roborock device (e.g. vacuum cleaner) S7 or Q7 Max) was purchased not in the official Xiaomi store, but from the dealer, contact the seller directly.

For Mi Band or Mi Watch owners, it’s helpful to know that if the bracelet doesn’t sync with the app, check the firmware version in the device settings first.

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Before calling for smart tech, check to see if the device is connected to the same Wi-Fi network as your smartphone. 70% of Mi Home problems are related to this.

3. Xiaomi Service Center Addresses: How to Find the Nearest

If the gadget needs repair, you can take it to an authorized service center (ASC).

1. Go to the search page for services.
2. Select the type of device: Smartphones, Laptops, Smart Home, etc.
3. Enter your city or allow access to geolocation.
4. The system will show a map with addresses, telephone numbers and mode of operation of the centers.

Here is an example of a list of service centers for Moscow (currently as of June 2026):

⚠️ Warning: Not all service centers accept warranty devices. Check by phone before you visit! Also check if the center is "unofficial" - such workshops may use unoriginal parts.

4.How to Contact Xiaomi via Social Media

The company maintains official accounts on all popular social networks, where you can ask a question or complain about the quality of service.

• 📘 VKontakte: @vk.com/xiaomi_russia. Respond to messages during the 1–2 days.
• 📷 Instagram: @xiaomi_russia. Suitable for questions about new devices.
• 🐦 Twitter (X): @XiaomiRussia. Here often announce promotions and software updates.
• 📺 YouTube: Xiaomi Russia channel.In the comments below the video sometimes answer technical questions.

Social media is convenient for public calls – if your problem is typical (for example, a firmware bug), the response can come faster than through email.

Important: Never post serial number or personal data on social media! scammers can use them to activate stolen gadgets.

5. Contacts for business partners and dealers

If you represent the company and want to become an official Xiaomi dealer or purchase equipment in bulk, you can contact the sales department through:

• ✉️ Email: b2b.ru@xiaomi.com (bulk-order).
• 📞 Phone: +7 (495) 644-00-75 (partner-room).
• 🌍 Business site: mi.com/ru/business.

To open a service center or point of sale, you need to undergo accreditation. The process takes from 2 weeks and requires the submission of documents (TIN, OGRN, rental agreement of the premises).

6. Alternative solutions to problems

If Xiaomi support doesn’t respond or you’ve been denied warranty repairs, try these options:

• 🛠️ Unofficial services: many workshops specialize in Xiaomi repairs (like FixPrice or TechnoDoctor) Prices are lower, but warranty is lost.
• 💬 Forums and communities: on 4PDA or MIUI Su often helps with software problems.
• 📄 Rospotrebnadzor: if you were denied warranty repairs without reason, you can file a complaint through the website of the Ministry.

For smartphone owners, it’s helpful to know that if the device doesn’t turn on, try first pressing the power + volume button up for 10 seconds.In 30% of cases, this solves the “brick” problem after a failed update.

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Xiaomi official support is required to respond to your request within 3 working days (under the Russian law "On Consumer Protection"). If no response has come, write again with the note "Urgent!".

7. Frequent mistakes when contacting in support of Xiaomi

Many users are wasting time because of typical miscalculations.

• 🚫 Ignore warranty rules: for example, try to repair your smartphone yourself (this voids the warranty).
• 🚫 Write in support in English: the Russian service responds only in Russian.
• 🚫 Send incomplete data: without IMEI, A serial number or check won't help you.
• 🚫 Waiting for a response over the weekend: Even if chat is working, experts can respond longer.

If you are denied a repair, always request a written explanation with the service center seal, without which you will not be able to challenge the decision.

For devices older than 2 years (outside warranty), Xiaomi sometimes offers discounts at service centers.

FAQ: Answers to popular questions