Xiaomi’s robot vacuum cleaners are some of the most popular smart home devices, but even they are not immune to breakdowns. The main question owners are concerned about is how much warranty is valid and what it covers? The answer depends on the model, the region of purchase and even the way you use it. In this article, we will discuss the current warranty period for Xiaomi vacuum cleaners in 2026, including Dreame and Viomi sub-brands, and also tell you how to not lose the right to free repairs.
Note that the official warranty from Xiaomi is often different from that offered by sellers. For example, in Russia and Europe, the term may be shorter than in China, and some online stores offer an extended warranty for a fee.
Official warranty deadline for Xiaomi robot vacuum cleaners in 2026
The basic warranty period for most Xiaomi robot vacuum cleaners is 12 months from the date of purchase.
- 🌍 China (official sales): 1 year on the device itself, 6 months on the battery.
- 🇷🇺 Russia and CIS: 12 months (under the law on consumer protection) but some stores give 24 months.
- 🇪🇺 Europe: 2 year (direction) EU 1999/44/EC), Only when purchased from a distributor.
- 🔋 Battery: Separate term – usually 6 months, even if the vacuum cleaner itself is guaranteed.
Important: if you bought a robot vacuum cleaner Xiaomi in an unofficial store (for example, AliExpress from third sellers), the warranty may not work in your country.
The same rules apply for models under the Dreame brands (e.g. DreameBot D9) and Viomi (e.g. Viomi V3), as they belong to the Xiaomi ecosystem, except for models released specifically for overseas markets (e.g. Dreame D10 Plus Global Version), where the warranty can be extended to 2 years.
What the warranty covers: the full list
The warranty from Xiaomi applies to production defects and malfunctions caused by the fault of the plant.
- 🤖 Electronics: malfunctions of the motherboard, sensors (gyroscope, lidar, infrared sensors).
- 🔄 Mechanics: breakdowns of motors, brushes, fan (if not associated with wear and tear).
- 📡 Communication: problems with Wi-Fi or Bluetooth (unless caused by network interference).
- 🔋 Battery: only if it does not hold the charge from the moment of purchase (does not cover natural wear and tear).
What the warranty does not cover:
- 🚫 Damage from falls, impacts or water (even if the model is positioned as waterproof).
- 🧹 Wear of brushes, filters, side wheels - these are consumables.
- 🔌 Problems after self-repair or use of non-original spare parts.
- 📱 Failures due to unofficial firmware (for example, after installing custom software).
⚠️ Note: If Xiaomi’s robot vacuum cleaner stopped working normally after the firmware update, this can be covered by a warranty – but only if the update was installed through the official Mi Home app. ADB or third-party utilities -- no.
| Component | Is it covered by the guarantee? | Conditions |
|---|---|---|
| Lidar (laser sensor) | Yes. | If it stopped working without mechanical damage |
| Main engine | Yes. | In the absence of traces of foreign objects |
| Sidebrush | No. | Consumables, wear is not covered |
| Battery | Partially. | Only if the capacity has fallen by more than 30% in the first 6 months |
| Corps | No. | Cracks or scratches are considered mechanical damage. |
How to check the warranty period for your robot vacuum cleaner
To find out if your device still has a warranty, follow the following steps:
- Find the serial number – it is listed on the box, under the battery or in the settings of the Mi Home application (Device → Information section).
- Check the date of purchase – if the check is lost, request a bank card statement or find a letter confirming the order.
- Use the official service: For Russia: check warranty on the site Xiaomi. For Europe: global warranty check.
If you buy a device on AliExpress, you can check the warranty through My Orders → Order Details → Warranty. However, note that sellers with AliExpress often do not provide service in Russia - you will have to send the device to China at your own expense.
Check or purchase confirmation | Device serial number not erased |Device not self-assembled |No traces of mechanical damage-->
What to do if the robot vacuum cleaner broke on warranty
If your Xiaomi Mi Robot or DreameBot has stopped working, follow this algorithm:
- Reset your settings through the Mi Home app (Device Settings → Reset) and sometimes software failures simulate hardware breakdowns.
- Call for support: 📧 By mail: support.ru@xiaomi.com (for Russia). 📞 On the phone: +7 (495) 640-59-59 (call-in). 💬 Through chat in the Mi Home app (Section Profile) → Support).
Bring the device to the service center
official website
The average repair time is 10 to 14 days, and if the device has a critical breakdown (for example, a burnt charge), the service center may offer a replacement with a similar model.
⚠️ Note: If you bought a robot vacuum cleaner on credit or under the trade-in program, check with the bank or store whether additional insurance is valid. For example, in Sberbank, when buying on credit, an extended 2-year warranty is often automatically connected when buying on credit.
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Before sending to the service, take a photo of the device from all sides and take a screenshot of the error in the Mi Home app. This will help prove that the failure is not related to mechanical damage.
Top.-5 Reasons for refusal of warranty repair
Xiaomi service centers often refuse free repairs for the following reasons:
- Self-repair or modification – even if you just cleaned the fan but left scratches on the board, this can cause failure.
- Using non-original parts – for example, installing a cheap battery with AliExpress will void the warranty on all electronics.
- Getting liquid or dust inside the housing – if the robot sucked water or building dust, it is considered a violation of the rules of operation.
- Lack of a check or discrepancy of the serial number – if the number is erased or does not match the data in the system, the device will not be accepted.
- Software failures after unofficial firmware – for example, if you installed Valetudo or other software.
To avoid problems, always save the check (electronic is sufficient) and do not open the case unnecessarily. If the robot vacuum cleaner stops turning on, first try to reset it through the Reset button (usually located under the battery cover).
What if the guarantee is denied unfairly?
Comparison of warranties on popular models Xiaomi, Dreame and Viomi
Not all Xiaomi robot vacuum cleaners have the same warranty conditions, and here is a comparison table for the most popular models in 2026:
| Model | Device warranty | Battery warranty | Features |
|---|---|---|---|
| Xiaomi Mi Robot Vacuum-Mop 2 Pro | 12 months | 6 months | 24 months in Europe when buying from dealers |
| DreameBot D10 Plus | 12 months | 6 months | Extended warranty up to 2 years when registering on Dreame |
| Viomi V3 | 12 months | 6 months | Laser sensor warranty – 18 months |
| Xiaomi Mi Robot Vacuum-Mop P | 12 months | 6 months | In China, 18 months when buying in the official list |
| DreameBot L10 Pro | 24 months | 12 months | European market only (Global Version model) |
Note that models labeled Global Version (like the DreameBot D9 Global) often have an extended warranty, but cost 10 to 15 percent more. If you buy a long-term robot vacuum cleaner, this may be a better option.
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Global Version models usually have a 24-month warranty, but they are harder to find in Russian stores.
How to extend the warranty on the robot vacuum cleaner Xiaomi
The standard warranty can be extended in several ways:
- 🛡️ Extended warranty from the store – many retailers (for example, M. Video or Svyaznoy) offer an extension to 2-3 years for 5-10% of the cost of the device.
- 📱 Registration on the manufacturer's website - some Dreame models give +6 months when activated on the official website.
- 💳 Bank card insurance – if you bought a robot vacuum cleaner on a cashback card (for example, Tinkoff or Sberbank), check whether free insurance is included.
Should I renew my warranty? It makes sense if:
- You use the robot vacuum cleaner intensively (daily, in a large house).
- You have pets – wool and claws often cause breakdowns.
- You buy a model with complex electronics (for example, with a laser navigator or a moping function).
If the robot vacuum cleaner is used rarely (for example, once a week in a small apartment), a standard warranty of 1 year is usually enough.