What is included in the warranty on the Xiaomi phone: a full analysis of the conditions of 2026

Buying a Xiaomi smartphone is always a compromise between price, specs and reliability. But even the most advanced models (Redmi Note 13 Pro+, Xiaomi 14 Ultra or budget Poco M6) are not immune to factory defects or sudden breakdowns. Here comes the official guarantee - your insurance against unexpected expenses. However, many users face the misunderstanding: what exactly is the fault covered by the warranty and what will you have to pay out of pocket?

In this article, we will take a closer look at Xiaomi’s warranty service terms in 2026, including timelines, a list of covered faults, exceptions and nuances for different regions (Russia, Kazakhstan, Belarus, Ukraine), and pay special attention to hidden contractual clauses that are not discussed in the communication salons – for example, why refusing to repair under warranty can be legal even if the phone burned “by itself”, and you will learn how to verify the authenticity of the warranty card and what to do if the service center refuses to accept the device.

1. warranty terms for Xiaomi smartphones in 2026

The standard warranty period for all Xiaomi smartphones (including Redmi, Poco and Black Shark sub-brands) is 12 months from the date of purchase.

• 📅 Start date: not from the date of activation, but from the date of sale (indicated in the check or warranty card). If the phone has been in stock for 3 months, the warranty is still valid from the date of purchase.
• 🌍 Regional differences: in the EU and China, the guarantee can be extended to 24 months (under local laws), but in the CIS the standard 1 year is valid.
• 🔋 Battery: separately guaranteed for 6 months (if its capacity has fallen below 80% of the declared for no apparent reason).
• 📦 Components: Chargers, cables and cases (if included) have a 6-month warranty.

Important: if you bought the phone in the official Xiaomi store (for example, mi.com or an authorized retailer such as Svyaznoy, M. Video), the warranty is valid throughout the country. When buying from “gray” sellers (for example, on AliExpress without the “Global Version” label), warranty service may be limited or absent at all.

2.What exactly is included in the warranty: a list of malfunctions

Xiaomi’s warranty covers only factory defects and faults caused by the manufacturer, and here is a complete list of things that must be repaired or replaced for free:

• 🔧 Hardware problems: a broken display (broken pixels, backlight), faulty buttons (turn on, volume), a mic dump or speaker.
• 📡 Communication problems: no network (unless the antenna is physically damaged) Wi-Fi/Bluetooth (provided that it is not a software failure).
• 🔋 Battery: quick discharge (if the capacity has fallen below 80% in the first 6 months), bloating without mechanical damage.
• 🖥️ System errors: “eternal” reboot, inability to turn on the phone, errors in the camera (if it is not a consequence of a fall).
• 🔌 Ports and connectors: non-functioning USB-C, No charging through the port (if the cable and the unit are in good condition).

The guarantee does not apply to:

• 💥 Damage from falls, bumps, moisture (even if the phone has protection) IP53).
• 🔥 Consequences of improper charging (use of non-original power supplies).
• 🛠️ Any interventions in the design (disassembly, replacement of parts, firmware through Fastboot).
• 📱 Software failures after manual software updates or custom firmware installation.

3. How to check Xiaomi warranty by IMEI or serial number

Before contacting the service center, be sure to check the status of the warranty.

1. Go to mi.com/global/verify, enter IMEI (you can find it in About Phone → General Information or on the box) and the serial number.
2. In the Mi Account app: Open the app, go to Devices → Your smartphone → Warranty. This displays all information, including your history of access to the service.

If you see a "No warranty" or "Expired" status on the check, but the phone was purchased less than a year ago, there are two possible reasons:

⚠️ Note: Xiaomi can cancel the warranty if the device was activated in another country (for example, bought in China, but used in Russia).

4.Where to contact: official Xiaomi service centers

In Russia and CIS countries, there is a network of authorized service centers (ASCs) that are required to accept devices under warranty.

• 📍 Map of service centers: official list on the website mi.com/ru/service. Enter your city – the system will show the nearest ASC with rating and reviews.
• 📞 Support phone: 8 800 775-66-88 (The operator will tell you the address and check if you need a pre-record.
• 🛒 Shop where you bought: many retailers (for example, the Messenger) have their own service points and can accept the phone for diagnosis.

The average warranty repair period is 5 to 20 working days, and if the device has a critical malfunction (for example, it does not turn on), the service is obliged to provide a temporary phone for the period of repair (under the consumer protection law).

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If the service center refuses to accept the phone, demand a written refusal with an indication of the reason. With this document, you can contact Rospotrebnadzor or sue - by law, refusal without justification is illegal.

5 What to do if you refuse to warranty repair

It's not uncommon for a service center to refuse to repair a phone under warranty, and here are the typical reasons for refusals and how to challenge them:

• 🚫 "Mechanical damage: if there are scratches or chips on the case, but the problem is not related to them (for example, Wi-Fi does not work), require diagnostics at their expense.
• 🚫 "Liquid Damage Indicators work even when the humidity is high. If the phone hasn't drowned, ask for a corrosion board check.
• 🚫 "Unoriginal firmware: if you have updated through OTA, They did not use custom software, the refusal is illegal.
• 🚫 "Expired warranty period": check the activation date - sometimes services make mistakes in calculations.

If you have been denied without reason:

1. Write a claim to the director of the service center (the sample can be downloaded on the website of Rospotrebnadzor).
2. Contact Rospotrebnadzor or the Society for Consumer Protection.
3. File a complaint on Xiaomi’s official website – sometimes it speeds up the decision.

⚠️ Note: If the service offers paid repairs instead of warranty, request a diagnostic report detailing the malfunction.

Xiaomi Warranty After Repair: What Changes

After warranty repair, the warranty period is extended for the period during which the device was in service, for example, if the phone was repaired for 14 days, these 14 days will be added to the main period (12 months).

But there are important nuances:

• 🔄 Replacement of components: if you change the battery or display, they have a separate warranty of 6 months (or until the end of the main term, if it is longer than the previous one).
• 📄 New documents: after the repair, you must be issued a certificate of work performed with the seal of the service center.
• 🔧 Repair: If the same problem occurs again, the service is obliged to fix it for free (even if the main warranty expires).

What if there's a new problem after the repair, like the speaker stops working or the camera gets worse?

1. Contact the same service center immediately (within 14 days of the phone issue).
2. If you refuse to help, write a complaint to Xiaomi Russia with the application of the previous repair certificate.

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The replacement warranty is valid regardless of the main term, for example, if you change the battery at the 11th month of warranty, the battery will be valid for 6 months of warranty even after the main term expires.

7. Frequent questions about warranty on Xiaomi