Xiaomi phone does not turn off: reasons and 10 working ways to solve

Xiaomi's smartphone suddenly stopped shutting down? Power button doesn't respond, screen hovers on logo or only touch functions? This problem is familiar to many owners of the brand's devices - from budget Redmi to flagship Mi and POCO. In 80% of cases, software failure is the cause, but sometimes hardware malfunctions are to blame. In this article, we will analyze all possible scenarios, from basic methods of forced reboot to deep reset via Fastboot mode.

It's important to understand that if the phone doesn't turn off but it does respond to charging (the indicator lights up) or the sensor is working, the chances of recovery without a service center are 95%. The main thing is not to panic or try to disassemble the case yourself. We have put together proven methods that will help even if the screen is completely black or the device is getting stuck during the boot phase.

Why Xiaomi phone doesn’t turn off: the main reasons

Before you start to solve the problem, you need to determine the source of the problem. Xiaomi smartphones (including sub-brands Redmi, POCO, Black Shark) have typical “weaknesses” that lead to hanging:

• 🔄 Software failures: application conflict, firmware errors MIUI, Failed updates, most often after installing new programs or updating the system.
• 🔋 Battery problems: battery bloating, deep discharge or overheating, in which case the phone may stick to the Mi logo or not respond to buttons at all.
• 📱 Hardware malfunctions: power button damage, plume dump, moisture ingress, typical for devices after falls or repairs.
• 🦠 Viruses and malware: some Trojans block power management functions, especially for root-right phones.

According to service center statistics, 65% of cases are due to firmware, 20% to hardware problems, and only 15% to mechanical damage. If your Xiaomi doesn't turn off after the MIUI update, a factory reset is likely to help, and if the phone stopped responding to buttons after a fall, you can't do without diagnostics.

Method 1: Forced Reset (Hard Reset)

The simplest and safest method is hardware reset, which works even if the screen is unresponsive, but the phone still shows signs of life (vibrates, the charging indicator lights up).

1. Press the Power + Volume button up for 10-15 seconds.
2. Wait for the vibration or the appearance of the Mi logo (can take up to 20 seconds).
3. Release the buttons and the phone needs to restart.

Some models (such as the POCO F3 or Redmi Note 10 Pro) may require a combination of Power + Volume Down. If the phone freezes again after a forced reboot, move on to the next method.

Make sure your phone is not charging (turn off the cable)

Press the buttons strictly at the same time

Hold for at least 15 seconds (even if there is no reaction)

Try different combinations (up/down)

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Method 2: Removal of the battery (for removable batteries)

If your Xiaomi is from older models with removable batteries (e.g. Redmi 3S, Redmi 4A), you can try physically turning off the power, which is guaranteed to work, but only for devices with a collapsible body.

• 🔧 Carefully remove the back cover (a plastic shoulder blade or mediator will be required).
• 🔋 Remove the battery for 30 to 60 seconds.
• 📱 Install the battery back and try to turn on the phone.

⚠️ Warning: Don’t try to disassemble modern Xiaomi models (e.g. Mi 11, Redmi Note 12) – their batteries are glued and connected to the board!

If the battery is turned on after the battery is removed, but the problem repeats itself, most likely the battery itself is to blame. Bloated or worn-out batteries often cause freezes during the boot stage. You can check the status visually: if the battery case is deformed, it needs to be replaced urgently.

Method 3: Safe Mode (Safe Mode)

If the Xiaomi phone turns on but doesn’t turn off due to an application conflict, Safe Mode will help, and only system programs work in this mode, which allows you to identify the culprit of the failure.

To download to Safe Mode:

1. Press the power button until the shutdown menu appears.
2. Keep your finger on the option to turn off (or turn off power) until a request to go to Safe Mode appears.
3. Confirm the action - the phone will restart.

In Safe Mode, the bottom of the screen will read Safe Mode. If the phone is now shutting down normally, the problem is in one of the installed apps, remove recently added programs (especially optimizers, launchers or games) and restart the device as normal.

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If you can’t remember which application caused the crash, check the list of recently installed in Settings → Apps → Application Management → Sort by installation date

Method 4: Resetting through Recovery Mode

If Xiaomi’s phone doesn’t turn off and respond to a forced reboot, you’ll have to use Recovery Mode, which will reset to factory settings but save files in memory (unless you choose the Wipe All Data option).

Instructions for entering Recovery:

1. Turn off the phone (if it doesn’t respond, wait until the battery is completely discharged).
2. Press Power + Volume up until the Mi logo appears.
3. From the Recovery menu, select Wipe Data → Wipe All Data (use volume buttons for navigation, power button for confirmation).
4. After reset, select Reboot → Reboot to System.

⚠️ Note: On some models (Redmi) 5, Mi A1/A2) Recovery reset deletes all data, including photos and contacts! pre-remove microSD card if used.

Method 5: Fastboot Firmware (for advanced users)

If Xiaomi's phone doesn't turn off or boot even to Recovery, then the last thing you can do is run it through Fastboot, USB-cable and official firmware for your model:

• 🔌 The phone is determined by the computer in Fastboot mode (checked by the command of fastboot devices).
• 📥 You have the original Xiaomi cable (cheap analogues may not transmit data).
• 💻 The PC has Mi Flash Tool drivers and ADB.

Step-by-step:

1. Download the firmware for your model from MIUI Downloads (choose the Fastboot version).
2. Unpack the archive into a folder without Cyrillic characters (e.g., C:\MIUI\fastboot).
3. Press on the phone Power + Volume down to enter the Fastboot (a hare in a hat-eared hat will appear).
4. Connect your phone to your PC and start MiFlash.exe.
5. In the program, select the folder with firmware, press Refresh (should appear). COM-port, then flash.

It takes 5-10 minutes to run the firmware. Once it's finished, the phone will automatically restart. If the process is interrupted, try again or check the cable. Using unofficial firmware (e.g. from Xiaomi.eu) can lead to a bootloader lock!

Method 6: Checking the power button and hardware malfunctions

If none of the software methods worked, the problem could be a physical malfunction.

• 🔘 Power button: contact oxidation, wear of machinery or plume rolling.Symptoms: button fails, requires a strong press or fails the first time.
• 🔌 Charging connector: damage to contacts can block power management functions.
• 🔋 Battery: Bloating or short circuit leads to "sticking" of the system.
• 📱 Maternity board: Overheating, moisture or falling can damage the food chain.

You can check the power button yourself:

1. Remove the back cover (if the model is collapsible).
2. Disconnect the power button plume from the motherboard.
3. Connect the phone to charging – if it’s turned on, the problem is in the button.

⚠️ Warning: If the Xiaomi phone doesn't turn off after getting moisture, DO NOT try to turn it on! immediately remove the battery (if possible) and dry the device in rice or silica gel for at least 48 hours!

For modern models (Mi 11 Ultra, Redmi Note 11 Pro+) with a non-shattered case, it is better to entrust the diagnosis to the service center. The average cost of repairing the power button is 1,500-3,000 rubles, replacing the battery - 2,000-5,000 rubles (depending on the model).

What do you do if nothing helps?

If Xiaomi’s phone still doesn’t turn off, there are two options left:

1. Contact the service center: 📍 Official Xiaomi SC (list on the site mi.com). 💰 The cost of diagnosis - from 500 rubles, repair - from 1,500 rubles. ⏳ Repair period – 1-7 days (depending on the availability of spare parts).

Buy a new phone

• 💸 If repair costs more than 50% of the price of the new Xiaomi, it is better to upgrade the device.
• ♻️ Old phone can be rented in Trade-In (for example, in the Svyaznoy or M. Video) and get a discount.

Before the visit to the SC:

• 📋 Write it down. IMEI phone (on the box or under the battery) – this will help with data recovery.
• 🔒 Delete your Mi Account if your phone is switched on (via Settings) → Xiaomi account).
• 📦 Bring a box, check and warranty card (if any).

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If the phone is warranty, DO NOT disassemble it yourself - this will cancel the warranty obligations!

FAQ: Frequent questions about Xiaomi phones not switching off