What to do if the Xiaomi phone stopped working screen: from simple ways to complex repairs

You pick up your Xiaomi, but the screen is black, flashing or showing artifacts? This is one of the most unpleasant breakdowns — without a working display, the smartphone turns into a brick. The reasons can vary from software failure to physical damage to the matrix. In this article, we will analyze all possible scenarios when the Xiaomi screen stops working, and give clear instructions on what to do in each case.

It's important to understand that some problems can be solved in 5 minutes (e.g., a hardware reset) and others require a service center to intervene. We won't advise "just reboot the phone" -- instead, we'll offer symptom-based diagnostics so you know exactly whether to carry the device for repair or whether you can handle it yourself. We'll also tell you how to extract data from the phone if the screen doesn't respond to touch, but the device is on.

This article is suitable for all Xiaomi, Redmi and POCO — From the budget Redmi Note 10 to the flagship Xiaomi 14 Ultra. If your model is older than 2018, note that some methods (like logging into Fastboot via a button combination) may differ.

1. Diagnostics problem: why is the screen not working?

Before you try to "resuscitate" the phone, determine the nature of the breakdown.

• 🔳 Not at all (black screen, but phone vibrates/sounds are available).
• 🔄 Blink or flicker (image appears and disappears).
• 🎨 Show artifacts (stripes, broken pixels, distorted colors).
• 👆 Do not respond to touch (image is available, but sensor is not working).
• 💥 Cracking or breaking (physical damage to the matrix).

Each symptom indicates a different cause:

If the screen is completely black, but the phone is showing signs of life (sounds, vibrations, notification lights), the problem is more software, and if there is no reaction (even when charging), it can be a bootloop (cyclic reboot) or damage to the motherboard.

⚠️ Warning: If the phone falls, gets wet or overheats before it breaks, don't try to turn it on - it can aggravate the damage.

2. Software failures: reboot and reset

In 30 percent of cases, the screen is down because of a system freeze or application conflict.

Forced reset

If the screen is black but the phone is responsive to buttons (for example, when holding the Power vibrates), perform a hard reset:

1. Hold the Power button for 10-15 seconds until the device turns off and on again.
2. If it doesn’t work, try the Power combination. + Volume Up for most Xiaomi models).
3. On certain devices (e.g, POCO F3) You may need a Power. + Volume Down.

If the screen is running after the reboot, but the problem is recurring, it could be a corrupted software or application conflict, and resetting will help.

2.2 Reset to factory settings via Recovery

If the phone turns on but the screen stays black or flashes, try resetting your settings via Recovery Mode:

Make sure your phone is at least 30% charged.

Connect the charger (in case of discharge)

Download the Mi Flash Tool (if you need firmware)

Remember your Mi Account details (if you were tied)

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1. Turn off your phone (hold on Power 10)+ seconds).
2. Hold the Power. + Volume Up before the Mi logo (on some models - Power) + Volume Down).
3. In the Recovery menu (manage volume buttons, choose Power button) select Wipe Data → Wipe All Data.
4. Confirm the reset and wait for the reset.

If the screen is up after the reset, but the phone requires you to enter your Mi Account data and you don't remember it, use the access recovery service. Without a linked account, you can't unlock the device after the reset.

⚠️ Note: Recovery removes all data from your phone, including photos and apps. If the screen sometimes wakes up, try saving data first (see section 5 for more on this).

Hardware problems: plume, matrix, fee

If the software methods didn't work, the problem is probably the hardware.

Damage to the display plume

The plume connects the matrix to the motherboard, and if it's disconnected or damaged, the screen can:

• 📵 Not at all (but the phone is working).
• 🔄 Blink when pressing the body (for example, if you bend the phone).
• 🎨 Show stripes or artifacts.

How to check:

1. Connect your phone to charge. If the charging light is on, but the screen is black, the plume may be damaged.
2. Try to press the case slightly in the area next to the volume buttons. If the screen wakes up, the problem is in the plume.

Solution: just replace the plume at the service center, self-repair is not recommended, you can damage the matrix or the board.

Damage to the matrix or touch screen

If the screen cracks, crashes, or shows broken pixels, the problem is in the matrix.

• 💥 Visible cracks or chips.
• 🖼️ Image is there, but with distortions (strips, spots).
• 👆 Sensor does not respond to touch (but the image is normal).

In this case, you need to change the matrix or touch screen, the cost of repair depends on the model:

In the models with AMOLED-Replacing the array with screens (such as the Xiaomi 13 Pro) is more expensive because of the complexity of dismantling.If the phone is warranty, repairs can be free (but the warranty does not cover mechanical damage!).

Not at all (black screen)

Blinking or flickering

Shows artifacts (stripes, broken pixels)

Does not respond to touch (sensor does not work)

Another option-->

Problems with the motherboard

If the screen is not working, and with it no buttons react, no vibrations and sounds, the problem may be:

• 🔌 The memory chip dump (often after a fall).
• 🔥 Overheating or short circuit (for example, after charging with non-original RAM).
• 💧 Corrosion (if the phone gets wet).

In such cases, a service diagnosis using a soldering station is required, and self-repair of the board is almost impossible without special equipment.

4. How to pull the data out if the screen is not working?

If the screen is black or doesn't respond to touch, but the phone is on, you can try to extract the data without repair.

4.1. Connection to the PC in file transfer mode (MTP)

If the phone is turned on but the screen is not working:

1. Connect Xiaomi to your computer via USB.
2. If the screen is black, try blind input: Press the area of the screen where the notification usually appears (top edge). Swipe down (as if you open the curtain). Slip to the center of the screen (where the file transfer button should be).

Conductor

If this method does not work, try the debugging mode. USB (if it was previously included).

4.2. data extraction through ADB (advanced)

If the phone was enabled Developer Mode and Debugging USB, can be used ADB (Android Debug Bridge):

adb pull /sdcard/ C:\Xiaomi_Backup

This command will copy all files from the phone’s internal memory to the disk. C:\ folder Xiaomi_Backup.

If ADB does not recognize the device, try:

• 🔌 Connect the phone to another USB-port (preferably) USB 2.0).
• 🔄 Reinstall Xiaomi drivers on PC.
• 📱 Reboot your phone in Fastboot (hold on Power) + Volume Down when connecting to a PC).

💡

If the phone is not recognized by ADB, But it turns on, try to connect it to the TV through HDMI-Adapter (if the model supports Miracast or USB-C to HDMI). This will help you see the screen on a large display and copy the data.

4.3 Use of Mi PC Suite

Official Mi utility PC Suite sometimes helps you access files even when the screen is not working:

1. Download and install Mi PC Suite.
2. Connect the phone to the PC.
3. If the program recognizes the device, go to the File Management section.

If none of the methods worked, you can only repair the screen with a change of screen or contact the service to retrieve data through Chip-Off (direct memory reading).

5. Prevention: how to avoid screen breakdown?

To make Xiaomi’s screen last longer, follow these guidelines:

• 🛡️ Use a case and glass. Even the budget Redmi models have fragile screens.
• 🔋 Avoid discharging below 10% Abrupt power outage can damage the screen controller.
• 🌡️ Avoid overheating. Do not leave your phone in direct sunlight or near heat sources.
• 💧 Do not use your phone in wet conditions. Moisture intake causes the plume to corrosion.
• 🔌 Charge with the original RAM. Cheap charges can cause power surges, damaging the screen.

If your phone has already fallen or got wet, check the screen regularly:

• Run the display test through the engineering menu (type in ##289###).
• Check the sensor response in the settings (Settings) → The phone. → Diagnostics → Touchscreen test).

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Even if the screen is working normally but the phone is falling, latent damage (such as microcracks on the plume) can show up over time, and regular diagnosis can help prevent sudden breakage.

6. When do you contact the service?

Self-repair is only justified in cases of software failures (reboot, reset). If the problem is in the hardware, it is better to contact the service.

• 🔧 The screen crashed and the sensor was not working.
• 🔥 The phone overheated or wet before breaking down.
• 📵 No response to charging and buttons.
• 🔄 Screen flashes or shows artifacts after falling.

Where to repair:

• 🏠 Xiaomi’s official service is a guarantee for work, but more expensive.
• 🛠️ Independently – only if you have experience in electronics repair (for example, replacing a plume).

The cost of repair in the official service Xiaomi (Moscow, 2026):

⚠️ Warning: If the phone is warranty, do not open it yourself, this will cancel the warranty.

FAQ: Frequent questions