How to open Xiaomi Cloud from your phone: full instructions with pictures

Xiaomi Cloud Cloud storage is not just a backup of your data, but a full-fledged tool for syncing between the brand’s devices. Photos, contacts, notes and even system settings can all be saved in the cloud and accessed from any Xiaomi, Redmi or POCO smartphone. But what if you can’t log in? Or forget your password? Or maybe you just don’t know where to find a sign in to Mi Cloud on your phone?

In this article, we’ll look at all the ways you can sign in to Xiaomi Cloud from a mobile device, from standard authorization to restoring access via backup email. You will also learn how to get around common bugs (like Couldn't sign in or Network error) and why sometimes the cloud won't open even with the right password. MIUI (12 to 14) and smartphone models released after 2018.

Where is the Xiaomi Cloud sign-in on your phone?

Many users get lost trying to find the cloud sign-in button, and Xiaomi has not hidden this section too clearly, especially if you're using a custom theme. Here are three main ways to open the Mi Cloud:

• 📱 Through phone settings: go to Settings → Xiaomi account → Mi Cloud. This is the most reliable way, as it works even if you have an internet connection down (although you still need a connection to log in).
• ☁️ Through the desktop widget: some firmwares have a separate Mi Cloud widget – it can be added by holding your finger in the free screen space and selecting Widgets → Xiaomi Cloud.
• 🔍 Through System Search: Swipe down the home screen to open the search bar, and type Mi Cloud.

If you have a POCO or Redmi with custom firmware (like Pixel Experience), the path may be different, in which case try to find the Accounts and Sync section - there is usually a link to Xiaomi Cloud.

Step-by-step: how to log into Xiaomi Cloud from your phone

Suppose you find a section of Mi Cloud, but you don't know what to do next.

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. If you are already logged in to Mi Account, the system will automatically open your cloud storage. If not, click Log in (or Sign In in English firmware).
3. Enter the phone number or email associated with your Xiaomi account and make sure you choose the right region (e.g. +7 for Russia, +380 for Ukraine).
4. Enter your password. If you forgot it, click Forgot your password? (more on this in the next section).
5. Confirm the entrance with the help SMS-Mi Account code or notifications (if you have two-factor authentication enabled).
6. You can now manage backups, photos and other data in the cloud.

If you have an Unable to sign in error after entering your password, check:

• 🌐 Internet connection (Wi-Fi or mobile data).
• ⏳ Date and time on the phone (if they are shot down, Xiaomi servers can block login).
• 🔄 Updates MIUI — Sometimes errors are corrected in new versions of the firmware.

What to do if you can’t log in to Mi Cloud?

Even with the right password, cloud login may not work. Consider the most common problems and solutions:

If you see this device is not supported, it means that your smartphone is not certified to work with Xiaomi Cloud (relevant for custom firmware or devices purchased in gray imports), in which case the only way out is to flash the official MIUI or use alternative cloud services.

⚠️ Note: If you are trying to log into Xiaomi Cloud from a phone that was previously linked to another account, the system may request to unlock Mi Account.This is a standard security measure - without it, access to the previous owner's cloud will be limited.

Restore access to Xiaomi Cloud if you forget your password

Forgot the password from Mi Account? No problem - it can be restored in several ways:

Method 1: via email or SMS

1. On the login screen, click Forgot Password?
2. Choose the recovery method: by email or phone number.
3. Enter the confirmation code sent to the mail or SMS.
4. Create a new password (at least 8 characters, with capital letters and numbers).

Method 2: Using a backup email

If you have a backup email attached, the system will prompt you to send a link to it to reset your password. The link is valid for 24 hours.

Method 3: With Xiaomi Support

If none of these methods work (for example, you lost access to your email and phone number), please contact us for support:

• 📧 Write to support@mi.com Theme: Mi Account Recovery.
• 📄 Attach scans of documents confirming possession of the device (checks, box with the device) IMEI).
• ⏳ The term of consideration of the request - up to 7 working days.

⚠️ Note: If your Xiaomi account was created through social networks (Google, Facebook), it can only be restored through the same social network.

How to enable automatic synchronization with Xiaomi Cloud?

To automatically store your data (photos, contacts, notes) in the cloud, you need to enable synchronization.

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Activate the Synchronization (or Sync) slider.
3. Select which data to synchronize: 📸 Gallery - photos and videos 📇 Contacts - phone book 📝 Notes - entries from the Notes app 🔄 Settings - system parameters (Wi-Fi, wallpaper, sounds)

Click Sync Now to start the process manually.

Please note: Xiaomi Cloud offers a free rate of 5GB of space, and if you need more, you can buy an extension:

• 💾 50GB — ~100 rubles/month
• 💾 200GB — ~200 rubles/month
• 💾 2 TB — ~500 rubles/month

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If you don’t want to pay for the cloud, but you need to free up space, delete unnecessary backups. Go to Mi Cloud → Backups and select outdated files.

How to protect data in Xiaomi Cloud?

Xiaomi’s cloud storage isn’t as reliable as it might seem, and here are some tips on how to protect your data:

• 🔐 Enable two-factor authentication (2FA): Go to Account Settings → Security → Two-step verification and link a phone number or authenticator app (e.g. Google Authenticator).
• 📱 Avoid simple passwords: avoid combinations like 123456 or qwerty. 1Password).
• 🚫 Turn off auto-sign-in on other devices: if you are logged in to Mi Account on a friend’s phone, remember to log out via Settings → Xiaomi account → Get out.
• 🔄 Check active sessions regularly: Security can see which devices were logged in from and terminate suspicious sessions.

If you suspect that your account has been hacked, immediately:

1. Change your password with Forgot your password.
2. Turn off all active sessions in the Security section.
3. Check if new devices have been added to the Mi Cloud → Devices.

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Even if you don’t store important data in Xiaomi Cloud, hacking your account can lock your phone through Find Device. Always use a strong password!

Xiaomi Cloud Alternatives: Where else can you save data?

If you’re not happy with Xiaomi Cloud (low space, slow sync, login issues), there are a few alternatives:

If you decide to switch to another service, be sure to download a backup from Xiaomi Cloud before deleting the data.

1. Open Mi Cloud → Backup copies.
2. Select the desired copy and click Download.
3. Save the file to your phone or computer.

FAQ: answers to frequent questions about Xiaomi Cloud