Xiaomi’s Services and Feedback app: What is it, how does it work, and should it be removed?

If you own a Xiaomi, Redmi or POCO smartphone, you've probably noticed a mysterious app called Services & Feedback on your installed list, pre-installed on all MIUI-branded devices, but its purpose is unclear to most users: Some suspect spyware, others complain of increased battery consumption, and still others just want to get rid of what they think is unnecessary software.

In this article, we will discuss in detail:

• 🔍 What is “Services and Feedback” and Why Xiaomi Installs It;
• 📊 What data does the application collect and whether it transfers it to the company’s servers;
• ⚙️ How to disable or delete a program without root rights and with them;
• ⚡ Does it affect the performance and autonomy of the smartphone;
• 🛠️ What to do if the application slows down the system or gives errors.

We will also analyze the hidden features of this service, which are not even mentioned in the official documentation of Xiaomi, and give recommendations for optimizing its operation.

1. What is “Services and Feedback” and why is it necessary?

The service and feedback application (com.miui.systemAdSolution) is a system component of the MIUI shell, responsible for two key areas:

1. Feedback is collected from users, through which Xiaomi receives data about bugs, crashes and suggestions for improving the firmware, for example, if your smartphone suddenly reboots, the system can suggest sending a report through this application.
2. Diagnostics and optimization of MIUI operation. The service analyzes the performance of the device, identifies problems with battery, overheating or slow operation of the interface, and then offers solutions (for example, close the background activity of applications).

In fact, it’s a bridge between the user and Xiaomi’s developers, without which the company would not be able to quickly fix bugs and adapt firmware to different smartphone models, but many users believe that the app collects too much data – and for good reason.

Here is what the service can specifically capture:

• 📱 Device model and version MIUI;
• 🔋 Battery level and processor temperature;
• 🚀 List of installed applications (without personal data inside them);
• ⚠️ System Error Logs (e.g., Application Colors);
• 🌐 Network data (connection type, internet speed).

It's important to understand that the app doesn't transmit your photos, messages or passwords, but if you're against collecting even anonymous telemetry, you can turn it off, and we'll talk about that later.

2.How does "Services and Feedback" affect the smartphone?

Many users complain that this app:

• 🔋 Battery discharge (constant activity in the background);
• 🐢 Brakes the system (especially on weak devices like Redmi) 5A or POCO C3);
• 📶 Uses mobile traffic to send reports.

But is that true? Let's do some analysis.

If your smartphone is older than 2018 (e.g. Xiaomi Mi A1, Redmi Note 5), then yes – the service can significantly load the system. On new devices (e.g. Xiaomi 13, POCO F5) its impact is minimal thanks to the optimization of MIUI 14.

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If you notice that Services & Feedback consumes more than 5% of your battery per day, try clearing its cache in the app settings.This often solves the problem without completely shutting it down.

3.Can I delete the “Services and Feedback”?

Technically, removal is possible, but with reservations:

• ❌ Without root rights – only disconnect (the application will remain in the system, but will not work).
• ✅ With root rights - complete removal through ADB or file manager with superuser rights.

Let's look at both options.

Method 1: Disconnect without root rights

1. Go to Settings → Applications → Application Management.
2. Find “Services and Feedback” (Services & Feedback).
3. Click “Disable” (if the button is inactive, first click “Stop”).
4. Confirm the action.

After that, the application will stop working, but it will remain in the memory of the device, and it can be turned on again at any time.

Method 2: Complete removal with root rights

This will require:

• 📱 Smartphone with unlocked bootloader and root rights;
• 💻 Computer with installed ADB and Fastboot;
• 🔧 Root Explorer or similar app.

Instructions via ADB:

adb shell


su




pm uninstall -k --user 0 com.miui.systemAdSolution

Or through the file manager:

1. Open /system/priv-app/SystemAdSolution.
2. Remove the folder or rename it (for example, in the SystemAdSolution_bak).
3. Reset the device.

Make a backup copy of the data|Get the root rights|Install ADB PC-only|Check the smartphone model (some firmware blocks deletion)-->

4. Hidden functions of “Services and feedback”

Few people know, but this app does more than just collect error logs, and here are some undocumented features that can be useful:

• 🔄 Recovery from failures. MIUI freezes, the service can automatically restart the system in safe mode.
• 📡 Network testing: If the signal is bad, it suggests optimizing mobile settings.
• 🔋 Battery calibration: On some devices, the service helps to reset battery data for more accurate percentage display.
• 🛡️ Fraud protection: Analyzes suspicious activity (e.g., mass exposure) SMS pay-per-room).

To access these features, you sometimes need to run the application manually and go to the Diagnostics section (if it is available on your MIUI version). On newer firmware (MIUI 13/14), many options are hidden, but they can be returned via ADB:

adb shell am start -n com.miui.systemAdSolution/.ui.MainActivity

Beware of left-wing instructions on the Internet promising to "unlock all features" - they may contain malicious code. Use only official methods.

Alternatives to the standard annex

If you have disabled Services and Feedback but want to keep your smartphone diagnostics available, consider these apps from Google Play:

These programs will not replace the functionality of Xiaomi’s original service, but will cover basic diagnostic needs, such as AccuBattery, which is better at showing battery wear than standard MIUI tools.

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If you want to get feedback from Xiaomi (for example, to participate in firmware beta testing), it is best not to remove the standard application.

Frequent problems and their solutions

Here are the errors associated with the "Services and feedback" and how to fix them:

• ❌ «App crashes constantly" Solution: Clear the cache and data in the app settings. If it doesn't work, update. MIUI last-minute.
• ❌ «Services and Feedback" Not Responding" Solution: Reboot your smartphone. If the error repeats, reset your application settings via Settings → Annexes → Reset.
• ❌ «App eats up traffic" Solution: Limit background activity in Settings → Annexes → Services and feedback → Mobile data.
• ❌ «I can't turn off the app Solution: Use ADB-command for forced shutdown: adb shell pm disable-user --user 0 com.miui.systemAdSolution

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If after disabling the Services and Feedback functions like battery check stopped working, try resetting MIUI to factory settings (without deleting data) via Settings → About Phone → Reset settings.

7.Security: Does Xiaomi transfer your data?

This is a question that many users are concerned about, and let's look at what's really going on with your data.

• ✅ What's going on: 📊 Anonymous telemetry (device model, version) MIUI, bug); 🔋 Battery and performance data (without account binding); 🌍 Geolocation (only if you have given permission).
• ❌ What's not going to: 📸 Photos, videos, documents; 💬 Messages, calls, contacts; 🔐 Passwords, bank card details.

All information is encrypted to Xiaomi servers in Singapore or India (depending on the region), the company says that the data is only used to improve MIUI and is not sold to third parties, but if you do not trust these assurances, it is better to disable telemetry collection:

1. Go to Settings → About the phone → User reviews.
2. Turn off the option to “Send Error Reports”.
3. In the same menu, deactivate “Participation in the MIUI Improvement Program.”

FAQ: Answers to Frequent Questions