Owners of Xiaomi, Redmi and POCO smartphones often face mysterious entries in the list of running applications or in battery usage statistics. The line “servicios y comentarios” (or “Services and Reviews”) is puzzling, since the name is written in Spanish, even if the interface of your device is fully translated into Russian. Many users immediately begin to suspect a virus, spyware or a system error that consumes resources.
In fact, it's a standard system component of a MIUI or HyperOS operating system that collects feedback and certain service modules, and its presence on the process list is not a sign of infection, but if it starts to actively drain the battery or constantly pops up in notifications, it becomes necessary to understand its functionality and how to manage it.
In this article, we will discuss in detail the purpose of this process, why it can appear on devices with any language localization and whether it should be forcibly stopped. Understanding system processes is the key to competently managing the autonomy of your gadget.
What is the name of Servicios y comentarios?
The process, called "Servicios y comentarios" (often known locally as "Services and Feedback" or "Services and Feedback"), is part of Xiaomi's system suite, with its primary task of collecting telemetry, sending statistics about device usage and processing user feedback. Sometimes the same module is responsible for pop-up surveys from the manufacturer or offerings to evaluate the application after it is installed.
The appearance of a Spanish-language name in the Russian-language interface is a known localization bug or feature of the firmware build (especially on the Global ROM).The system loads the service name from system files, where priority can be given to a specific language package if the main resource is not loaded correctly. This does not mean that your phone has been "spanied" or reflashed.
It is important to understand the difference between a system process and a third-party application. Com.xiaomi.scanner or com.miui.analytics can disguise or work in conjunction with this service. However, by itself, Service y comentarios is a legitimate part of the ecosystem designed to improve MIUI performance based on user data.
⚠️ Note: If the process of "Servicios y comentarios" consumes more 10-15% If you charge a battery per day, it signals a software failure or conflict of versions. 1-2%).
Main functions and purpose of the process
What exactly does the operating system keep this service active for? It primarily provides feedback, and when you send an error report through the Services app or agree to participate in a user experience improvement program, that is the module that processes the data.
In addition, the service may be responsible for displaying promotional offers within system applications (for example, in Explorer or Music) if you have the Receive Recommendations feature enabled, which often irritates users who want to get a clean Android without unnecessary visual noise.
Below is a list of the main tasks that this component performs:
- 📊 Collection and anonymous submission of application usage statistics.
- 📝 Processing user reviews and bug reports.
- 📢 Display system notifications and surveys from Xiaomi.
- 🔄 Synchronize personalization settings with a cloud server.
Some users notice that after cleaning the cache or updating the system, the activity of the process temporarily increases, which is normal behavior, since the module needs to index the changes and send the current configuration data.
Why the process is loading the system and battery
It is not common for servicios y comentarios to start eating charge, but it is most often because the service is stuck in a cycle of trying to send data, but cannot do so due to an unstable Internet connection or a lockdown by Xiaomi servers.
Another reason is the version conflict after a firmware update: Old configuration files may not work properly with new system libraries, causing a memory leak, in which case the process does not go into sleep mode, but continues to work actively, heating the processor.
It's also worth checking if some kind of heavy system survey is running right now, and if the phone is trying to send a big error log, it can increase the load for a short time, but if it's hanging on the top of the battery consumption list for several days in a row, that's a reason to intervene.
Could it be a virus?
Can Servicios y comentarios be disabled?
Because it's a system component, you can't just delete it as a regular app, but you can limit its appetites or shut it down completely through settings, and it's safe and it won't cause any personal data loss or resetting of your phone.
The first step is to disable statistics collection, which will deprive the service of its raison d'être, and it will stop being active in the background. To do this, go to Settings → Passwords and Security → Privacy → Special Permissions → Change system settings (the path may differ depending on the version of MIUI).
A more effective way is to disable ad personalization and data collection, find the "Receive recommendations" option in the settings, uncheck all the boxes, and reset the advertising ID.
If you want to go further, you can forcefully stop the process:
- Go to Settings → Applications → All applications.
- Find the list of "Services and Reviews" or "Servicios y comentarios".
- Click the Stop button and select Disable (if available).
- In the access rights menu, disable all permissions, especially access to network and location.
⚠️ Note: Forced shutdown of system processes through ADB or root rights can cause the interface to work in an unstable way. Use a method through standard settings that is secure.
☑️ Checklist for service optimization
Comparison of Service Management Methods
There are several approaches to solving the problem of intrusive service, and the choice of method depends on your technical training and willingness to risk the stability of the system for maximum autonomy.
The table below compares the main methods:
| Method | Efficiency | Security | Difficulty |
|---|---|---|---|
| Disconnection in settings | Medium | Tall. | Low. |
| Network access ban | Tall. | Tall. | Low. |
| Reset via ADB | Maximum | Medium | Tall. |
| Ignoring | Low. | Tall. | Absent. |
For most users, the best option is to combine disabling recommendations and disabling mobile internet access for that particular application, which does not break the system, but prevents data transfer.
Using ADB for Advanced Users
If standard methods don’t work, you can use the Android Debug Bridge tool (ADB). This method allows you to delete or freeze the system application without superuser rights (Root). USB-cable.
First, enable USB debugging in the Developer Menu. Then connect your phone to your PC and execute a command to find the exact name of the package (usually com.miui.misys or similar).
adb shell pm list packages | grep serviciosAfter identifying the exact packet name (e.g. com.miui.analytics), use the command to delete for the current user:
adb shell pm uninstall -k --user 0 name packetImportant: Removing system packages through ADB It doesn't physically erase them from the partition, but it makes them inactive for your user. ADB.
💡
Before using ADB, be sure to save all the important data. Although the risk is minimal, interference with system processes always carries a theoretical probability of failure.
Frequently Asked Questions (FAQ)
Is it safe to remove Servicios y comentarios?
Why is the name in Spanish when the phone is Russian?
Could this process be a virus?
Will the service return after the firmware update?
💡
The “Servicios y comentarios” process is Xiaomi’s regular statistics module, which doesn’t affect the phone’s performance, but can significantly extend battery life.