Application “Service and Feedback” on Xiaomi: features, settings and how to send feedback

On smartphones Xiaomi, Redmi and POCO It's pre-installed with a system application called Services & feedback, which many users notice on the menu, but they rarely go there because they think it's unnecessary. Meanwhile, this is one of the key tools of interaction with the manufacturer - through it you can not only complain about bugs, but also influence the development of firmware. MIUI, Get technical support and even participate in beta testing of new features.

In this article, we will discuss in detail:

• 🔍 What is “Service and Feedback”** and why does it need a regular user;
• 📱 How to send a review** so that developers notice it;
• ⚙️ Hidden Application Features** That Few People Know About;
• ⚠️ Common Mistakes** When Sending Complaints and How to Avoid Them.

If you have ever encountered a bug in MIUI, We wanted to offer a new feature, or we didn't know where to write about the problem, and this is the guide for you, and for experienced users, we have prepared unique life hacks to speed up the processing of appeals.

What is the Service and Feedback application and why it is needed

Service and Feedback (com.miui.bugreport in the system) is the official communication channel between users and the Xiaomi team.

• 🐛 Collecting error reports – if something is not working properly in the firmware (for example, the battery is fast down or Bluetooth is not working), you can send a log directly from the application;
• 💡 Acceptance of proposals for improvement MIUI — You can vote for new features or propose ideas;
• 📊 Usage Analytics – Anonymous data on popular features helps Xiaomi prioritize development;
• 🔄 Beta testing – through this application, invitations to closed tests of new firmware versions are distributed.

It's important to understand that this is not technical support in the usual sense, it doesn't answer questions like "how to recover deleted photos" or "why do not come SMS" but if the problem is related to system bugs. MIUI (For example, update failures or broken gestures, the chance of a solution through the Service and Feedback is much higher than through chatbots or social networks.

Interesting fact: data from this app is analyzed not only by Xiaomi engineers, but also by the Google team (if it comes to bugs in Google Play services), for example, mass complaints about battery discharge in the background can lead to optimization of Android algorithms for specific Xiaomi models.

Where to find the application and how to enter it

Finding “Service and feedback” can be done in several ways:

1. Through the app menu – look for the icon with the logo MIUI and the inscription "Service" (on some firmwares it can be called "Feedback»);
2. Through Settings: Go to Settings → The phone. → Feedback;
3. Through the notification panel – sometimes after a system failure, a request to send a report appears.

If the app is not on the menu, it may be disabled to return it:

1. Open Settings → Applications → Application Management;
2. Click on the three dots in the upper right corner and select "Show System";li>
3. Find com.miui.bugreport (or “Service and Feedback”) and turn it on.

💡

If the app doesn't open or gives you an error, try clearing its cache in the settings. This often helps when it crashes after an update. MIUI.

At the first start, the system may request permission to:

• 📱 Access to device information (model, firmware version, IMEI);
• 📁 Reading logs (needed to diagnose errors);
• 📎 Sending reports (including screenshots).

⚠️ Warning: Without these permissions, sending detailed reports will not be possible. If you refuse, you will only be able to leave text comments without technical data.

How to Send a Review or Complaint to a Bug

To ensure that your request is not ignored, follow this instruction:

1. Choose the correct category: 🐞 «Report an error" - for system bugs (departures, hovers, broken functions); 💡 «Offer a function for ideas of improvement MIUI; 📢 «Other" - for general questions (but the chance of answering is minimal).

Fill in all the fields:

• 📝 «Description" — tell us in detail what happened. Example of bad feedback: "Bluetooth doesn't work." Example of good: "Bluetooth shuts down itself 5 minutes after connecting to the Redmi Buds 3 Lite headphones. MIUI 14.0.5, Redmi Note 11 model»;
• 📎 «Logs" - be sure to allow the application to collect logs (they will automatically attach to the report);
• 🖼️ «Screenshots/video" - if the error is visual (for example, icons are superimposed), attach proof.
• Please provide contact information (if you want to get a response).

After sending you will receive a notification with the ticket number (for example, #FB12345678). It can be used to track status in the "My reviews" section».

The time frame for reviewing the report is 3 days to 2 weeks, and if the problem is massive, the response may come faster, for example, after complaining about a bug showing notifications in the sensing system. MIUI 14 Xiaomi released a patch after 5 days.

Hidden Application Features: What Service and Feedback Knows Beyond Complaints

Less than 10 percent of users know that the app has much more to do than just accept reviews.

• 🔍 View error statistics – Popular problems can show which bugs are most common, which helps you know if your problem is unique or massive;
• 📊 Surveys – Xiaomi sometimes votes on new features (e.g., “Do you need widget support on the lock screen?»);
• 🧪 Access to beta testing – Active users who regularly submit quality reports can be invited to closed tests MIUI;
• 📡 Server status check – in some regions, information about technical work on Xiaomi servers is displayed here (for example, problems with synchronization of Mi Cloud).

Another little-known feature is the ability to track the status of bug fixes, and if your problem has been confirmed by other users, the review card will show a "In progress" or "Fixed in the next version." MIUI 13 for Redmi Note 10 Pro – users have seen real-time patch progress.

It also allows you to view your feedback history (including deleted ones) and export it to a file, which is useful if you keep your report bug statistics to a service center.

Common Errors When Sending Reviews and How to Avoid Them

Most of the complaints are ignored not because Xiaomi “does not want to fix bugs,” but because of the incorrect design.

1. Too general description ❌ «The camera's not working» → ⭕ «The camera flies when switching to the front module in portrait mode. Logs are attached.Model: Xiaomi 11 Lite NE 5G, firmware: 14.0.3»
2. Without technical data, engineers can't replicate the problem. Always let the application collect logs!
3. If you have submitted a complaint and you don't get a response in a day, don't create a new one. Duplicates are deleted automatically.
4. Don’t complain about bugs that have already been fixed in the latest updates. First, check if your firmware is up to date.

⚠️ Note: If you submit a security report (e.g. a vulnerability in Mi Account), use the “Report Vulnerability” form in the same application, which is considered a priority, but requires more detailed description.

Another important point: do not use this app to complain about third-party programs (for example, bugs on WhatsApp or Instagram), for this there is support for the applications themselves. MIUI Xiaomi services (Mi Cloud, Mi Home, etc.).

How to speed up processing your feedback

If you need to get your problem noticed as quickly as possible, use these tips:

• 🔥 Send a report immediately after the bug is detected - the more recent the logs, the easier it is for engineers to analyze them;
• 📢 Join the discussion in the forum MIUI — If other users confirm your problem, processing priority will increase;
• 📹 Attach video – dynamic bugs (such as screen flickering) are hard to describe in words;

If the problem is critical (for example, the phone is not turned on or constantly restarts), you can additionally:

1. Tweet @MiSupport teequet;

(1) A clear description of the steps to reproduce the bug;

(2) Logs and video/screenshots;

3) Confirmation from other users (e.g. link to a forum thread).-->

On average, massive problems (such as a bug displaying time after an update) are fixed in 3-7 days, and unique problems (such as a conflict with a rare accessory) can be treated up to a month.

What to do if the answer is not answered or the problem is not solved

If more than 2 weeks have passed and your report status has not changed, try the following:

If you get an answer like, "We can't replicate the problem," it means that:

• 🔍 Logs do not contain enough data;
• 📱 The bug only appears on your device (possibly due to third-party modifications);
• 🔄 The problem has already been fixed in the new firmware version.

In that case:

1. Try to play the bug on another device (a friend with the same model).
2. Make a complete reset (pre-save data);
3. Send a new report with more detailed logs.

⚠️ Note: If you use custom firmware (like LineageOS or Pixel Experience), Xiaomi ignores Service and Feedback reports, XDA Developers).

FAQ: Frequent questions about “Service and feedback»