How to log into Mi Cloud on Xiaomi: all ways to login and solve problems

Xiaomi’s Mi Cloud cloud storage is not just a backup location, but a full-fledged service for syncing contacts, photos, notes, and even device settings. However, many users face difficulties when logging in first or after resetting their phone. In this article, we’ll look at all the current ways to log in to Mi Cloud, including browser sign-in, mobile app, and smartphone settings, and solve typical access problems.

Xiaomi’s peculiarity is that without being tied to the Mi Cloud, some features (such as finding a lost phone or recovering data) become unavailable, while the login process itself may differ depending on the model (Redmi Note 12, POCO X5, Xiaomi 13T) version MIUI. We have taken into account all the nuances and collected universal instructions that work on devices 2020-2026.

What is Mi Cloud and Why is it Necessary?

Mi Cloud is a cloud service from Xiaomi that automatically synchronizes data between devices on the Internet. MIUI, HyperOS and even Windows applications. You can't do it without it:

• 🔄 Re-establish contacts, SMS and photos after the phone drop;
• 📍 Find your lost smartphone through Find Device;
• 📁 Automatically reserve Wi-Fi settings, wallpaper and applications;
• 🔐 Use two-factor authentication for your Xiaomi account.

By default, each user is given 5GB of free storage. This is enough for backups of system data, but for high-resolution photos, you may need an extension (from 50GB for 99). ₽/Important: If you do not log in to Mi Cloud for 6 months, your account may be blocked for inactivity.

Sync works in the background, but you can manually set it up, like disabling redundancy of unnecessary data (like call records) or choosing which photo folders to upload to the cloud, which we'll talk about in more detail in the settings section.

How to Sign in to Mi Cloud on Xiaomi

You can log in to the cloud service in three main ways: through smartphone settings, mobile application or web version in the browser. MIUI 14 and HyperOS.

1. Entry through phone settings

This is the fastest way if you have already added a Xiaomi account to your device.The instructions are suitable for all modern models (Redmi 12, POCO F5, Xiaomi 14 and others.):

1. Open Settings (the gear icon on the main screen).
2. Scroll up and tap your profile (an icon with an avatar and name).
3. Choose Mi Cloud (or Xiaomi Cloud in HyperOS).
4. If the account is not tied, click Login and enter email/phone + password.

Once you have successfully logged in, you will see a synchronization control panel, where you can turn on/off the reservation of individual data (contacts, photos, notes) and view the occupied space.

2 Entry via Mi Cloud application

If the service icon is not on the home screen, it can be installed from Google Play or AppGallery (for devices without Google services).

• 📱 Install and open the application;
• 🔑 Click Login and select the authorization method (by phone number, email or via QR-code);
• 🛡️ At the first entrance, confirmation may be required SMS email;
• ☁️ After entering, you will be taken to the Storage Management section.

Important: on HyperOS devices, the Mi Cloud app may be called “Xiaomi Cloud” and have an updated dark theme interface. If you log in to an “Account does not exist,” check your account region (it should match the region of your phone).

3. Entry through the web version (browser)

The web version of Mi Cloud is convenient if you need to log in from a computer or other device: https://i.mi.com. Algorithm of action:

1. Go to the site and select the language (Russian is available).
2. Click Enter in the upper right corner.
3. Enter an email or phone linked to your Xiaomi account.
4. Confirm login via SMS or two-factor authentication (if enabled).

The web version has all the features except for backing up your device settings (you can only do this from your smartphone), but it’s convenient to manage photos, documents and check active devices associated with your account.

Solving problems with logging into Mi Cloud

Even with the right data entry, authorization can end in errors, so let's look at typical situations and how to fix them.

1. “Incorrect password” or “Account does not exist” error

If the system does not accept the password, try:

• 🔍 Make sure you enter email/phone without spaces and in the correct register;
• 🔄 Use the function Forgot the password? on the login screen;
• 📱 Check if your account is linked to another region (e.g. if your phone is purchased in China);
• 🛡️ Disable two-factor authentication (if you forget the backup code).

To restore the password, you will need access to the email or phone specified during registration. If you change them, contact Xiaomi support through the form on the website. https://account.xiaomi.com.

2.The device does not connect to the Mi Cloud

If the data is not synced after logging in or a “No Cloud Connection” notification appears, follow the following steps:

If the problem persists, try removing your Xiaomi account from your phone’s settings and adding it again. → Accounts. → Xiaomi and click Delete Account.

💡

Before deleting your account, create a local data backup in Settings → Additionally. → Backup and reset.This will save your files even if sync with Mi Cloud is not working properly.

3. Two-factor authentication and other locks

If the system requires a code from SMS or an authenticator application, but you don’t get it:

1. Check if your operator is blocking your SMS from short numbers (for example, +86... for China).
2. Make sure the phone has the correct date and time (automatic determination).
3. If you use an authenticator application (like Google Authenticator), check the timing in its settings.

If you lose access to two-factor authentication, you can only restore it through Xiaomi support by providing:

• IMEI device;
• A check of purchase;
• Passport data (for identification).

💡

Never share backup two-factor authentication codes! compromised can result in account theft and locking all Xiaomi devices.

Set up data synchronization in Mi Cloud

After a successful login, it is important to properly configure what data will be backed up in the cloud. By default, Xiaomi includes synchronizing almost everything that can lead to a quick filling of the free 5 GB.

1. Selection of data for backup

Go to Settings. → Mi Cloud → Backup and mark only the necessary items:

• 📞 Contacts are a must if you want to restore them on a new phone;
• 📝 Notes – if you use the standard Notes app;
• 📷 Gallery – takes up a lot of space, it is better to selectively upload photos;
• 🔧 System settings - saves wallpaper, Wi-Fi settings and applications.

To save space, turn off reservations for Call Records and Messages – they can be saved locally through export.

Manual backup

Automatic synchronization works once a day, but sometimes you need to save data immediately.

1. Open the Settings. → Mi Cloud → Backup;
2. Click Create a backup copy;
3. Select the data to copy and confirm.

The process can take anywhere from 5 to 30 minutes depending on the amount of data you have, so don't interrupt the copying, otherwise the files might get corrupted, and progress is displayed in the status bar.

3.Manage photos in the cloud

Photos take up the lion's share of the vault, to optimize the space:

• 🖼️ Enable Storage Optimization in Mi Cloud settings – this will save previews on your phone, and leave the originals in the cloud;
• 🗑️ Clean the Recycle Bin folder regularly (files are stored there for 30 days);
• 📁 Sort photos by album and delete duplicates via i.mi.com.

If you are a photographer and are shooting in a format RAW, Keep in mind that these files can weigh 20 to 50 MB each, in which case it is better to use an external drive or a paid storage extension.

Mi Cloud Account Security: How to Protect Your Data

Xiaomi’s account is tied not only to cloud storage, but also to Find Device, Mi Pay, and even smart devices (Mi Home) so protecting it is critical.

1. Set up two-factor authentication

To include additional protection:

1. Go to Settings. → Xiaomi account → Security;
2. Choose two-factor authentication.
3. Confirm the current password;
4. Link your phone number or install an authenticator app (Google Authenticator, Authy).

Keep the backup codes in a safe place (e.g., in an encrypted file) if you lose access to the primary verification method.

Verification of active devices

Check regularly which devices are linked to your account:

1. Go to Settings. → Xiaomi Akcount → Devices;
2. Remove all unknown gadgets;
3. If you see suspicious activity (such as logging in from another country), change your password immediately.

You can also disable Remote Access to Find Device or Remote Lock in this section if you don’t need it.

3.What to do when hacking an account

If you suspect that your account has been compromised:

⚠️ Attention: Untie all bank cards in Mi Pay immediately and change passwords from email linked to Xiaomi account.Attackers can use your data to purchase or lock devices.

• 🔒 Change the password through https://account.xiaomi.com;
• 📱 Delete your account from all devices;
• 🛡️ Enable notifications for new logins in security settings;
• 📧 Check your emails for emails from Xiaomi about changes to your account.

If the account is blocked by fraudsters, it can only be restored through support with the provision of documents confirming the purchase of Xiaomi devices.

Frequent questions about Mi Cloud