How to exit the Ozone app on Xiaomi Redmi phone: all working methods

Why doesn’t the Ozone application close in the standard way?

Many Xiaomi Redmi users face a problem: the Ozone app continues to work in the background even after clicking the back button or swipe up in the multitasking menu, due to the peculiarities of optimizing MIUI, Xiaomi's proprietary shell, which aggressively caches frequently used programs, as a result Ozone can:

• 🔄 Reboot spontaneously when connecting to the Internet (due to push notifications or background tasks).
• 📱 Occupy RAM even when you are not using it, which leads to slowing down of the phone.
• 🔋 Battery discharge due to constant data synchronization (especially on Redmi Note 11 and older models).

In this article, we will discuss 5 proven ways to completely close the ozone – from basic to radical (including turning off autostart and forced stop through the shutdown). ADB). You will also learn why a standard swipe up in multitasking does not guarantee full application closure. MIUI.

⚠️ Note: If you are using Redmi 9A or Redmi 10C With 2-3 GB of RAM, Ozone background work can critically affect performance, in which case we recommend you immediately move to a forced stop.

Method 1: Standard Closing Through Multitasking

The simplest method, which works 60 to 70 percent of the time, is for MIUI 12 to 14:

1. Click the multitasking button (square in the bottom navigation bar or swipe up with a delay on gesture control).
2. Find an Ozone app card (usually with a white background and basket logo).
3. Swipe the card upwards (on older versions of MIUI - sideways).

⚠️ Note: Redmi Note 12 and newer with MIUI 14 after swipe, the application may remain in the background because of the function "Quick restart." To turn it off:

1. Go to Settings → Special features → System settings.
2. Turn off the Quick App Restart option.

If ozone is still hanging in the process, check it through Settings → Applications → Application Management → Ozone → Memory. If the "Used" box says more than 50 MB, the application is not closed.

Method 2: Forced stop using MIUI settings

If the standard method doesn't work, use the built-in forced stop feature, which is guaranteed to shut down all ozone processes, but resets unsaved data (for example, an unfinished order).

Instructions:

1. Open Settings → Applications → Application Management.
2. In the search bar, type “Ozone” and select the application.
3. Press Forced Stop (button at the bottom of the screen).
4. Confirm the action in the dialog window.

🔹 What does it mean:

• ✅ Completely removes Ozone from the RAM.
• ✅ Disables background processes (basket synchronization, notifications).
• ❌ Resets the app cache (on the next run, ozone will load longer).

⚠️ Attention: Redmi with MIUI 13 and below after a forced stop Ozone can automatically restart after 10-15 minutes due to the service com.xiaomi.mipush.To avoid this, turn off autostart (see Method 3).

💡

If the Force Stop button is inactive, Ozone is already closed, and try to reboot your phone, it will clear all background processes.

Method 3: Disabling Autostart and Background Activity

Ozone, like many other applications, uses auto-start and background activity to:

• 📬 Sending push notifications about discounts.
• 🔄 Synchronize the basket between devices.
• 📊 Analytics collection (even if you don’t log in to the app).

To ban it:

1. Go to Settings → Applications → Application Management → Ozone.
2. Select Permissions and Disable: 📱 Auto-start 🔄 Background activity 📶 Mobile data in the background

Battery → Limit background activity

📌 Ozone will stop spontaneously starting, but order notifications will have to be checked manually.

Method 4: Completely delete cache and data via ADB (for advanced ones)

If Ozone is stuck tight (e.g., when you check out) and doesn't respond to any action, you can use ADB, the Android debugging tool, which will also help if:

• 🚫 The application does not close through settings.
• 🔄 After a forced shutdown, Ozone immediately restarts.
• 📱 Phone brakes due to background processes of ozone.

🔧 Instructions:

1. Turn on Developer Mode on your phone: Go to Settings → About Phone. Tap 7 times on MIUI Version.

USB debugging

Settings → Additional → For Developers

Command line.

Terminal

adb devices

(The name of your device should appear).

adb shell am force-stop ru.ozon.app


adb shell pm clear ru.ozon.app

⚠️ Note: pm clear will delete all Ozone data (order history, stored addresses, shopping cart) before using it, export important information or log in again after cleaning.

💡 Alternative: If ADB Unavailable, you can clear the cache through settings: Settings → Annexes → ozone → Warehouse → Clear the cache.

💡

Use ADB only if other methods have failed. Wrong commands can disrupt the system.

Method 5: Remove updates or roll back to factory version

Sometimes the problems with closing Ozone are due to bugs in the latest updates to the app. If you notice that Ozone has become strange since the update, you can:

1. Reverse Updates: Go to Settings → Annexes → ozone → Three points (⋮) → Remove updates. Confirm action. App will return to factory version.
2. Disable Automatic Update: Open Google Play → Profile → Settings → Auto-Update Apps. Choose Not to Update Automatically or Wi-Fi Only.

⚠️ Attention: Redmi with MIUI 14 and Google Play Services older than version 23.18.14 rollback updates can lead to the error "Ozone does not support your version of Android.

📌 Tip: If Ozone is stable after rollback, add it to the auto update blacklist via the App Manager app (available on Google Play).

What do you do if nothing helps?

If ozone is still not closing or is spontaneously starting, the problem may be related to:

• 🛠️ Damage to system files (especially after manual updates) MIUI).
• 🦠 A virus or malware masquerading as ozone.
• 🔧 Conflict with other applications (e.g. Clean Master or DU Speed Booster).

🔹 Actions to eliminate:

1. Check your phone for viruses with Malwarebytes or built-in MIUI Security.
2. Reset MIUI settings (without data loss): Settings → About Phone → Resetting → Resetting MIUI settings
3. Remove Ozone completely (if it was preinstalled, root or ADB rights will be required): adb shell pm uninstall --user 0 en.ozon.app

⚠️ Attention: Redmi Note 12 Pro+ and other flagships with MIUI 14 Total removal of ozone can lead to errors in the operation of Google Play Services. in this case, it is better to limit the shutdown of auto-start.

💡

If ozone is preset and not removed, try turning it off via Settings → Apps → Ozone → Disable. This hides the application and stops all its processes.

FAQ: Frequent questions about closing Ozone on Xiaomi