Xiaomi's cloud (Mi Cloud) is not just a place to store files, but a full-fledged data synchronization service between the brand's devices, which stores contacts, photos, notes, backups of settings and even phone location data. But what if you can't log in? Or forget your password? Or maybe you just don't know how to connect to the cloud from a new device?
In this article, we will discuss all the current ways to log in to the Mi Cloud, from standard authorization through the application to restore access when you lose your login. Special emphasis will be placed on solving common errors (such as “incorrect password” or “device is not supported”), as well as on account security. If you are using a Redmi smartphone, POCO or Xiaomi 14 flagship model, the instruction will be suitable for all devices on MIUI.
Before you start, make sure you have a stable Internet connection — you can’t log in to the cloud without it, and check if the device is power-saving: it can block background synchronization with the Mi Cloud.
1. Standard sign-in to Mi Cloud via the app
The easiest way to log in is to use the official Mi Cloud app, which is preinstalled on all Xiaomi smartphones. If you have removed it, download it from Google Play or AppGallery (for HarmonyOS devices).
Step-by-step:
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Note: If you log in with a device that is not supported, check your account region. Xiaomi blocks cloud access for devices purchased in one region (e.g. China) but used in another (Russia/Europe) and change the region in your account settings.
In the Mi Cloud application, you can configure automatic synchronization:
- 📱 Contacts: Backup every day at 02:00.
- 📷 Photo/Video: download only over Wi-Fi to save traffic.
- 📝 Notes and Records: Real-time Synchronization.
☑️ What to check before entering the Mi Cloud
2. Entry through a browser on a PC or phone
If you don’t have access to a Xiaomi smartphone, you can log into the cloud via the web version of i.mi.com, which is suitable for backing up data from a lost phone or managing files from a computer.
How to log in:
- Go to i.mi.com (official Mi Cloud portal).
- Select country/region (important! if the region does not match the region of the account, the login will be blocked).
- Enter your login (phone or email) and password.
- Confirm the entrance through SMS-Mi Security code or application (if enabled) 2FA).
Not all features of the mobile application are available in the web version, for example, you can not:
- ❌ Set up automatic backups.
- ❌ Remove the device from the list of trusted.
- ❌ Restore data to a new phone.
But you can download backups (if they were created earlier) or delete unnecessary files to free up space.
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Note: When logging in from a new device or browser, Xiaomi may request confirmation via email or SMS. If you do not receive the code, check the Spam folder in your mail or try to request the code again after 5 minutes.
What happens if i.mi.com is not open?
3. Restoration of access in case of loss of password
Forgot the password from your Xiaomi account? Don't panic -- it can be restored in a number of ways. As long as you have access to your linked phone number or email.
Recovery methods:
| Method | What's the matter? | Time to recover |
|---|---|---|
| Through SMS | Phone number linked to the account | 1-2 minutes |
| Through email. | Access to the mailbox | 5-10 minutes |
| Through backup email. | Reserve address given at registration | 24 hours |
| Through Xiaomi Support | Passport data (to confirm ownership) | 1-3 days |
Step-by-step instructions for recovery via SMS:
- On the Mi Cloud login page, click Forgot your password.
- Choose the recovery method via SMS.
- Enter the phone number associated with your account (specify the country code, for example, +79123456789).
- Enter the code you received in the SMS and come up with a new password (minimum 8 characters, with capital letters and numbers).
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Note: If you have changed your phone number and have not updated it in your Xiaomi account settings, you will not be able to restore access via SMS, in which case you can use email or contact support with proof of ownership of the device (for example, a purchase check).
If you created an account more than 2 years ago and you haven’t used it, Xiaomi can block it for inactivity, in which case, the only way to restore it is through support with the provision of documents.
4. Solve Mi Cloud login errors
Even if you enter the correct username and password, logging into the cloud may not work due to technical issues or Xiaomi limitations.
Top.-5 errors and ways of correcting them:
- 🔴 "Wrong password" → Make sure the keyboard is in the correct layout (English). Try to enter the password manually, not through autocomplete. If it doesn't work, restore the password.
- 🔴 "Account blocked" → Usually, the lockdown happens after 5 failed attempts to enter. Wait 30 minutes and try again.
- 🔴 "The device is not supported" → Check your account region and device. If they don't match, change the region in your Xiaomi Account settings → Personal data → Region.
- 🔴 "No connection to the server" → The problem is on the side of Xiaomi or your ISP. Check the status of the servers at status.mi.com.
- 🔴 "Not enough space in the cloud" → Remove unnecessary backups or buy extra space (from 50GB for 99) ₽/month).
If you see the error "This device is not tied to an account," it means the phone was reset to factory settings without decoupling from the old account.
- Try to log in under the same account that was previously linked.
- If the account is unknown, contact the previous owner of the device (if the phone is used).
- Unlocking may require an unblocking through the Mi Unlock Tool (for advanced users only!).
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If you frequently encounter errors when logging into Mi Cloud, turn on the "Trusted Devices" option in your account settings, and then login from your phone or PC will not require SMS confirmation every time.
5 How to log into the Xiaomi cloud on your TV or smartwatch
Xiaomi’s cloud is available not only on smartphones, but also on other devices in the ecosystem, such as Mi TVs, Mi Band smartwatches, or Mi Smart Speaker speakers.
Entrance to Mi TV (series A, S, Q, etc.):
On the TV, only browser bookmarks and screen settings can be synchronized via Mi Cloud, and backups of apps or files are not available here.
Entrance to Mi Band or Xiaomi Watch:
- 📱 Smartwatches do not support direct cloud entry; all data is synchronized via the Mi Fitness app (or Zepp for new models).
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On Xiaomi smart devices (except smartphones), the functionality of the Mi Cloud is severely curtailed, the main features are synchronization of settings and backup of data through related applications (Mi Fitness, Mi Home, etc.).
6.Mi Cloud Account Security: How to Protect Data
Xiaomi accounts contain not only files, but also personal information: contacts, messages, location data, so protecting them is critical.
5 safety rules for Mi Cloud:
- 🔐 Enable two-factor authentication (2FA): Go to Account Settings → Security → Two-step verification: Link your phone number or Google Authenticator app.