Recovering Calls, Call Records and Messages on Xiaomi with Google Apps: The Complete Guide

Have you deleted an important call from a magazine or accidentally erased your Xiaomi message history? Or did the MIUI update lose the conversation records or the standard call stop working? The problem is exacerbated when Google apps (like Google Phone or Messages) are installed on the device that conflict with Xiaomi's branded services. In this article, we will examine all the working ways to recover lost data, from recovery through backups to manual export of logs.

Xiaomi is a big part of the way it integrates its own solutions (e.g. Mi Dialer and Mi Messages), but many users prefer Google alternatives for their account synchronization and advanced features. The conflict of these systems often leads to data loss. We tested the methods on devices with MIUI 12-14 and Android 10-14, including the Redmi Note 11/12, POCO X5, Xiaomi 13/14 models – all solutions are universal.

Important: If you use Google Phone as your primary call, standard Mi Cloud recovery methods won't work, the data is stored in a Google Account. Similar to messages: Google Messages syncs SMS only when backup is enabled. Below are the detailed instructions for each scenario.

Why are Xiaomi calls and messages with Google apps missing?

The problem most often occurs due to one of three factors:

• 🔄 Call conflict: Simultaneous operation of Mi Dialer and Google Phone leads to duplication of logs or their loss when changing the application by default.
• ☁️ Unsynchronized clouds: Mi Cloud and Google Account don’t automatically share data – if you switch from one service to another, the story can split".
• 📱 Mistakes. MIUI: After system updates (especially on Android) 13/14) Reset permissions for applications responsible for call logs.

Additional reasons:

• 🧹 Cleaning the Contacts or Phone app cache through settings.
• 🔧 Resetting settings (even partial) without prior backup.
• 🛠️ Manual deletion of database files (e.g, contacts2.db or mmssms.db) via file manager.

Before you start your recovery, check:

1. Which application is used for default calls: Settings → Applications → Default → Caller.
2. Is sync enabled in Mi Cloud (Settings → Xiaomi Account → Mi Cloud → Sync) and Google Account (Settings → Google → Backup)
3. Are there backups in Local Storage (Settings → System → Backup)?

Method 1: Recovery via Mi Cloud (for standard calling)

If you used Xiaomi’s native call (Mi Dialer), the data could be saved to the Mi Cloud, which works even if you reinstall the firmware or reset the settings, but only if the sync was enabled before the data loss.

Instructions:

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Make sure you are logged in with the same account you used before the data was lost.
3. Go to Sync → Call Log and turn on the slider if it is disabled.
4. Click Restore (if available) or wait for automatic sync (can take up to 10 minutes).

If the Restore button is not:

• 📱 Reset the device.
• 🔄 Manually update the data: turn off and again turn on the synchronization of the call log.
• 🌐 Check your internet connection (better via Wi-Fi).

⚠️ Note: If you previously disabled the call log sync in Mi Cloud, the data may not be saved.

Method 2: Exporting call logs from Google Account

If you use Google Phone as your primary call, your call history is stored in your Google Account, and unlike Mi Cloud, it syncs automatically, but you don't have access to it. Here's how to export it:

Step 1: Export through Google Takeout (official archiving service):

1. Go to Google Takeout from your computer or phone.
2. Select Deactivate All, then scroll down and turn on only the Call Log.
3. Press on. → Exporting.
4. Wait for the archive to form (it can take from a few minutes to hours) and download it.

Step 2: Import to Mi Dialer:

• The archive will be in.zip format with a file call_history.json.
• Use third-party applications (such as Call Logs Backup & Restore) to import data into a standard call.

⚠️ Note: Google only keeps a call log for the last 30 days (for free accounts).If the lost data is older, this method will not work.

Method 3: Recover Messages via Google Messages

If you use Google Messages as your primary SMS-The app, the messages are synced with the Google Account, but only when the backup function is enabled:

Step 1: Checking the backup:

1. Open Google Messages.
2. Slip on the profile avatar → Message settings → Backup and recovery.
3. Make sure the backup slider is on and the date of the last backup is indicated.

Step 2: Recovery:

• If you have a backup, reinstall Google Messages (remove and install from the Play Store).
• When you first start the system will offer to restore messages – agree.

If there is no backup:

• 🔍 Check the folder. SMS Google Drive (sometimes backups are saved in.sms format).
• 📱 Use applications to scan remotely SMS (Droid Explorer, but they require root rights.

💡

If you regularly clear Google Messages cache, turn off automatic cleanup in Settings → Storage → Cache to avoid losing unsaved messages.

Method 4: Manual recovery through file managers (for experienced)

If standard methods don’t work, you can try extracting data directly from system files, which is only suitable for users with unlocked bootloader or root rights, since it requires access to secure folders.

Instructions:

1. Install a file manager with root support (such as Root Explorer or FX File Explorer).
2. Go to /data/data/com.android.providers.telephony/databases/.
3. Find files: mmsms.db - database SMS/MMS; contacts2.db — Contacts and call logs (in some versions) MIUI).

SQLite Browser

The alternative way to google phone:

/data/data/com.google.android.dialer/databases/calllog.db

⚠️ Warning: Incorrect editing of system files can result in loss of all data or a cyclical reboot of the device. TWRP or Fastboot.

Method 5: Using third-party backup apps

If you didn't back up in advance, third-party apps can help you avoid future losses, and we tested 3 reliable solutions:

• 📞 Call Logs Backup & Restore: Stores a call log in.xml or.csv. Supports automatic backup on schedule. Can restore data to a new device.
• 💬 SMS Backup & Restore: Exporting SMS/MMS.xml with encryption. Integrated with Google Drive, Dropbox, OneDrive.
• ☁️ Swift Backup: Creates full backups of applications, including call data and SMS. Supports recovery on custom firmware.

How to set up an automatic backup:

1. Install Backup & Restore SMS from Play Store.
2. Launch the application and select Settings → Automatic backup.
3. Specify the frequency (for example, daily) and the location of the save (Google Drive is recommended).
4. Turn on the Backup option when connecting to Wi-Fi to avoid wasting mobile traffic.

💡

Regular backup through third-party apps is the only reliable way to protect against data loss when resetting settings or updating MIUI.

Method 6: Appealing for Xiaomi (extreme case)

If none of the methods worked, you can try to recover data through official Xiaomi support.

• You lost data due to firmware error (for example, after the OTA-update).
• You have evidence that the data was deleted by the system (for example, after resetting to factory settings without warning).
• The device is warranty and you are ready to provide it to the service center.

How to apply:

1. Create a ticket on Xiaomi’s support site.
2. Specify: Device model and MIUI version; date and time of data loss; actions that preceded the problem (update, install applications, etc.).

Please include screenshots of errors (if any).

What support can do:

• 🔧 Provide a special firmware for system partition recovery (in rare cases).
• 📊 Recover data from server logs (if the device sent error reports).
• 🔄 Offer a device exchange (for warranty cases only).

⚠️ Note: Xiaomi does not guarantee the recovery of user data – it all depends on the cause of loss and availability of backups on the company’s servers.

FAQ: Frequent Data Recovery Questions on Xiaomi