How to contact Xiaomi developers: all official ways

If you encounter a bug in the firmware MIUI, If you want to offer a new feature for Xiaomi Smart Home or need technical assistance with firmware for a router, contacting the company's developers can be a solution, but finding the right contacts and correctly formulating a request is not so easy: Xiaomi’s official website is scattered across regional domains, and support often redirects users to standard instructions.

In this article, we’ve gathered all the relevant communication channels with Xiaomi engineers and development teams, including hidden feedback forms, closed communities for testers and even non-obvious ways to attract attention through social networks.

Official feedback channels from Xiaomi

The company provides several legal ways to contact developers, but their effectiveness depends on the type of problem. MIUI It is better to use Mi Community, and for questions on Xiaomi IoT – specialized forums.

It's important to understand that not all channels lead directly to engineers, that part of the requests first handles the support of the first level, which can close the ticket without transferring to developers, and to increase the chances of a response, adhere to these rules:

• 📌 Use English – even in regional forums, English posts are given priority.
• 🔍 Attach logs (how to get them – we will tell you below) and screenshots with time stamps.
• 🚫 Avoid duplicate requests – this leads to automatic account blocking.
• 📊 For new features, use a separate form Mi Idea.

Let’s look at each channel in detail.

1.Mi Community - the main forum for bug reporting

Mi Community (community.mi.com) is an official platform where users can communicate with moderators and developers.

• 📱 MIUI (including beta and global/Chinese builds)
• 🌐 Xiaomi Routers and Mi WiFi
• 🏠 Xiaomi Smart Home (smart lamps, sensors, robot vacuum cleaners)
• 🎮 Mi Game Center and services for gamers

To make your message noticed:

1. Select the correct section (for example, MIUI → Bug Report).
2. Fill in the bug report template by specifying: Device model: Redmi Note 12 Pro+ 5G Version. MIUI: 14.0.5.0.TMOCNXM Type of assembly: Stable/Global Bug description: [details, with playback steps] Logs: [attach a.txt or.zip file]
3. Tag #Bug or #FeatureRequest.

💡

If the bug is critical (for example, the device does not turn on), add a tag to the title theme. [URGENT]. This will speed up the consideration, but you can not abuse it – the account can be blocked for spam.

Response time varies from 3 days to 2 weeks, and if no response is made after a month, you can duplicate the request on another channel (e.g. Twitter).

2. Postal support for developers

There are specialized email addresses for direct queries to engineers, which are not advertised on the official website, but can be found in the development documentation or through a support request for a redirect email.

When sending a letter:

• 📎 Attach logs in.zip format (how to collect them – see the section below).
• 📝 In the subject line, specify the device model and software version (example: [Redmi K60] Bluetooth disconnects after 10 minutes).
• 🔗 If the problem is already discussed on the forum, add a link to the thread.

Average response time — 5–7 If you don't get an answer, check the Spam folder or send it back with a note. [RESUBMIT] topically.

3.Social networks: Twitter, Facebook and Telegram

Social media is an informal, but sometimes the fastest way to get attention. Xiaomi actively monitors brand mentions, especially if they contain hashtags or tags of official accounts.

Where to look:

• 🐦 Twitter: @Xiaomi (global), @MiIndiaOfficial (for India), @XiaomiRussia (Use the hashtags #MiBug or #XiaomiSupport.
• 📘 Facebook: Mi Fans Global - moderators sometimes respond.
• 📱 Telegram: channels @MiCommunityGlobal and @XiaomiSupport (But here, the answer is more Bo than people).

Examples of effective communications:

@Xiaomi Hi team! My Pocophone F1 (MIUI 12.5.3) has a critical bug with mobile data dropping every 30 mins. Logs attached: [link to Google Drive]. Can you forward this to the dev team? #MiBug #PocoF1

Important: don't spam. One message a day is the optimal rhythm. If the problem is not solved in a week, you can re-write with a note. UPDATE.

4.How to properly collect logs for a bug report

Without logs, your bug report is likely to be ignored. Xiaomi requires you to provide full system logs, not just screenshots of the bug. Here's how to get them:

For smartphones on MIUI:

1. Activate Developer Mode: Go to Settings → About Phone → MIUI Version and tap 7 times.
2. Back to Settings → Additionally. → For developers and enable debugging by USB Error log and error log.
3. Connect your phone to your PC, install Mi PC suite ADB.
4. Play the bug and execute the command: adb bugreport file bugreport.zip persist on PC.

For smart devices (lamps, sensors, routers):

• 💡 For Yeelight: Use the Mi Home app, go to Device Settings → Report on the problem.
• 📶 For routers: log in to the web interface (192.168.31.1), System Tools section → Logs.

Screenshots of errors with time stamps

File. bugreport.zip (smartphone)

Logs from Mi Home (for smart devices)

Video playback of the bug (if possible)-->

If you send logs by mail, archive them without a password – some Xiaomi filters block secure archives.

5. Closed Tester Programs

If you want to not only report a bug, but also participate in testing new features, you can join one of the closed programs Xiaomi:

• 🧪 Mi Pilot - testing beta versions MIUI. Registration opens once a quarter at community.mi.com.
• 🔧 Xiaomi Developer Program – for developers of applications for the Xiaomi ecosystem (a portfolio is required).
• 🏡 Mi Home Beta – testing new firmware for smart devices (invitations are sent to active users of Mi Home).

How to increase the chances of getting into the program:

1. Actively participate in Mi Community (at least 10 helpful posts per month).
2. Offer detailed bug reports with logs and videos.
3. Fill out the questionnaire in English, indicating the experience of testing (even if there is none, write about the desire to learn).

💡

Participants in closed programs receive priority support from developers and early access to new features, but must comply with the requirements of the program. NDA (non-disclosure agreement).

If you are accepted into the program, you will get access to private chats in Telegram or Slack, where you can directly communicate with engineers.

6. Alternative ways: GitHub and third-party forums

For some projects, Xiaomi uses GitHub to manage a bug tracker.

• 🖥️ Nuclei MIUI — Here they take reports on productivity issues.
• 🌐 Xiaomi IoT – for bugs in smart device protocols.

How to create an issue on GitHub:

1. Register on github.com.
2. Find a project repository (for example, Xiaomi_Kernel_OpenSource).
3. Press Issues. → New Issue and Fill in the Template.
4. Attach the logs and specify the model of the device.

You can also contact third-party forums where enthusiasts gather:

• 🛠️ XDA Developers (forum.xda-developers.com) – custom firmware and bugs are often discussed here.
• 🤖 4PDA (4pda.ru) — Russian-speaking community with sections for each Xiaomi device.

These channels do not guarantee a response from official developers, but often help to find workarounds or attract attention through collective appeals.

What not to do: common mistakes

Many users make mistakes that make their requests ignored or blocked.

⚠️ Note: Do not send the same bug report to multiple channels at the same time (for example, forum and mail).This is considered spam, and all your messages can be deleted without reviewing.

• 🚫 Write in Chinese or Russian in Mi Community Global Sections – Use English.
• 🚫 Attach logs in.docx or.pdf format – only.txt or.zip.
• 🚫 Threatening or insulting moderators leads to a ban on the account.
• 🚫 Ask for it. ETA (Timeline for fixing – developers never give exact dates.

Another common mistake is the incorrect description of the bug.

⚠️ Attention: The phrase "I don't have Bluetooth" will be ignored. The correct format: "Bluetooth shuts down 10 minutes after connecting to the device [model]. Logs are attached, the bug plays back to the device. MIUI 14.0.4.0».

If you are not sure about the wording, use the templates from Xiaomi’s official documentation (see Bug Report Guidelines section at community.mi.com).

FAQ: Frequent questions about Xiaomi developers