How to cancel the subscription of the movie search on the Xiaomi TV: all working methods

Xiaomi TV subscriptions to Movie Search can automatically renew if you don’t disconnect them in time, and many users have difficulty canceling paid subscriptions — especially when it comes to Smart. TV or Mi TV In this article, we will discuss all the current ways to disable subscriptions, including nuances for different models of TVs and consoles.

The problem is complicated by the fact that the interface Mi TV It is not always intuitive, and subscription settings can be hidden in non-obvious sections, and Movie Search uses different payment schemes (via Google Play, a bank card or a carrier), which affects the cancellation process. We will look at each scenario with step-by-step instructions and screenshots (descriptions of the location of menu items).

If you've tried canceling your subscription but you're still debiting, don't panic. 90% of the time, the problem is solved through your Movie Search account or your Google Account settings, and the key is to act quickly to avoid another debit.

The most direct way is to disable the subscription directly in the Mi interface. TV or Mi TV Stick.There are pitfalls here, however: not all models support subscription management via menus, and in some cases the option may be hidden.

To check the availability of this method:

Open the movie search app on the TV.
Go to the Profile section → Account settings (or My Movie Search) → Subscriptions).
Find an active subscription and click Subscription Management or Cancel.

If there is no Unsubscription, then the payment is tied to an external service (for example, Google Play), in which case, move to the following sections.

Check the TV firmware version (relevant to Mi) TV 4/5 series)

Make sure you are logged in to the same account from which you subscribed.

Connect your TV to the Internet (without a network, the cancellation option may not be available)

Write down the date of the next write-off (it is indicated in the details of the subscription)-->

It's important! On Xiaomi TVs with firmware MIUI TV 3.0 and below, the path to subscription settings may be different. If you don't find My Movie Search, try updating the app through the Mi App Store or use alternative methods.

What to do if there is no “Cancel Subscription” button?

This means that the subscription is not made through the Cinema Search directly, but through an intermediary – Google Play, the App Store or the carrier, in which case the cancellation via the TV is impossible: you need to use the methods in section 2 or 3 of this article.

2. Disconnect via Google Play (for subscriptions paid by card)

If you have subscribed through a Google Account (e.g., Mi). TV Stick or TVs with Android TV), You can only cancel it through Google Play, and this method works even if you've removed the Movie Search app from your TV.

Instructions:

Open the Google Play website on any device (smartphone, computer) and log in to the same account that is linked to the TV.
Go to the menu (☰) → Subscriptions.
Find the movie search in the list and click the Control → Cancel subscription.
Confirm the action and save the cancellation notice (in handy for support disputes).

After cancellation, your subscription will remain active until the end of the paid period, for example, if you cancel on the 15th and the debit is on the 1st, access to the content will remain until the 1st next month.

💡

If there is no Movie Search on the Google Play subscription list, check other Google accounts that may have been logged in to the TV. Sometimes users mistakenly subscribe through someone else's profiles.

⚠️ Note: If you removed the Cinema Search app from your TV before you cancel your subscription, it doesn't stop you from writing it off! Subscription remains active until you explicitly cancel via Google Play.

3. Cancellation via the website of the Film Search (for direct subscriptions)

Some users subscribe directly to the Kinopoisk website or through a mobile application, in which case you need to manage the subscription in your personal account.

Step-by-step:

🌐 Go to the movie search subscription page and log in.
📄 Find an active subscription (it will be marked with green Active status).
❌ Click Unsubscribe and confirm the action.
📧 Check your email – it should receive a letter confirming the cancellation.

If the subscription page is empty but the money is still being charged, then the payment is tied to another service (see Sections 2 or 4).

Payment method	Where to cancel your subscription	Reference to transition
Bank card (direct payment)	Personal Cabinet of the Kinopoisk	kinopoisk.ru/my/subscriptions
Google Play (Android TV, Mi TV Stick)	Google Account → Subscriptions	play.google.com/store/account/subscriptions
Communications operator (MTS, Beeline, Tele2)	Personal account of the operator	See section 4
App Store (if you subscribe through the iPhone/iPad)	Apple's settings ID → Subscriptions	See official support for Apple

⚠️ Note: If you have signed up through a promotion (for example, “the first month is free”), cancellation must be made strictly through the service specified in the check.

Directly on the Movie Search website|Through Google Play|Through a communications operator|Through the App Store|I remember.-->

4. Disabling subscriptions paid through the operator

Many operators (e.g. MTS, Beeline, Tele2) offer a subscription to the movie search as part of the tariff plan or a bonus, in which case the cancellation occurs through the personal account of the mobile operator.

Common algorithm:

📱 Go to your operator’s personal account (via the website or application).
🔍 Find the Services section → Subscriptions/Content (the name may differ).
🎬 In the list, find the Movie Search or Movie and TV.
❌ Disable the service and save the confirmation.

Examples for popular operators:

MTS: Personal account → Services → Entertainment → Cinema search.
Beeline: My services → Subscriptions → Cinema and video.
Tele2: Service management → Entertainment → Cinema search.

If the subscription was connected through USSD-A command (e.g. *111#) can only be canceled by re-setting this command or through the operator. SMS after activation of the service.

5 What to do if the subscription is not canceled?

Sometimes even after the right actions, the subscription continues and the money is written off.

Step 1. Check the write-off history

💳 Go to the personal account of the bank to which the card is tied.
🔍 Find the latest transactions with the name KINOPOISK, GOOGLE *KinoPoisk or MTS Content.
📝 Write down the exact name of the payment – this will help determine through which service the write-off is being carried out.

Step 2. Contact us for support

📧 For the film search: write to support@kinopoisk.ru With the subject line "Please cancel your subscription." Attach a screenshot of a check or payment notice.
🤖 For Google Play: Use the feedback form (select the subject line "Subscriptions and purchases").
📞 For the operator: call the hotline (numbers: MTS - 0890, Beeline - 0611, Tele2 - 611).

Step 3. Challenge the payment

If the money continues to be written off after cancellation, file a claim with the bank:

Enter the bank’s mobile application.
Find the disputed transaction and choose Dispute the payment.
Please indicate the reason: Unauthorized debiting or Service not provided.
Attach screenshots of the confirmation of the cancellation of the subscription.

💡

Banks usually handle disputes within 30 days, and if the write-off occurred less than a month ago, the chances of a refund are maximum.

6.How to avoid automatic renewal in the future

To avoid any more unexpected write-offs, follow these tips:

🔹 Turn off auto-renewal in advance

Many services (including Kinopoisk) allow you to cancel autorenewal, retaining access until the end of the paid period.

🔹 Use virtual maps

Create a virtual card in a mobile bank (for example, in Sberbank Online or Tinkoff) specifically for subscriptions. After paying for the first period, simply block it - autorenewal will become impossible.

🔹 Set up notifications

In Google Play and Movie Search, you can include alerts about the upcoming write-off:

In Google Play: Settings → Notifications → Subscriptions.
In Film Search: Profile → Settings → Notifications by email.

🔹 Check active subscriptions once a month

Make a habit of going to:

Google Subscriptions
Cinema search → My subscriptions.
Personal account of the operator.

💡

In Xiaomi TVs based on Android TV (Like Mi. TV Stick) you can turn on the password for purchases. → Security and limitations → Requesting authentication for purchases.

7. Frequent mistakes and how to avoid them

Many users make the same mistakes when canceling a subscription, and here are the most common ones:

🚫 Deletion of the annex ≠ cancel

Removing Movie Search from the TV doesn't stop you from writing it off. Subscription is tied to your account, not your device.

🚫 Ignoring email notifications

Movie search and Google Play send letters about the upcoming renewal in 3-5 days, if you ignore them, you can cancel your subscription only after the next write-off.

🚫 Attempt to cancel a subscription through another account

If you subscribe through a Google Account user1@gmail.com, And you're trying to cancel it through user2@gmail.com, Always use the account from which the payment was made.

🚫 Cancellation is too late

Some services require cancellation 24-48 hours before the debit, for example, if the renewal is scheduled for the 1st, you need to cancel the subscription before 23:59 on the 30th.

🚫 Failure to retain evidence

Always keep screenshots or PDF-Without them, it's hard to prove your case against the bank or the support.

What if the cancellation is still done?

1. Check if multiple subscriptions have been connected (e.g., via Google Play and the operator at the same time). 2. Check with the bank whether the write-off is “delayed” (sometimes transactions are processed with a delay). 3. If the write-off is precisely unauthorized - submit a claim to the bank and service (Kinopoisk)/Google Play).

FAQ: Answers to Frequent Questions

Can I cancel my subscription and get my money back?

You can only refund the money for the already paid period in exceptional cases: If the subscription was registered by mistake (for example, a child clicked on a button); If the service does not provide the stated functions (for example, no access to content); If the debit occurred after the cancellation of the subscription (technical error); To return, write in support of Kinopoisk or Google Play with an explanation of the situation and attach checks.

I canceled my subscription, but access to content is gone immediately.

No, that's not okay. Once you cancel, you have to keep access until the end of the paid period. For example, if you cancel on January 15 and the next cancellation is scheduled for February 1 the content should be available before February 1. If access is lost earlier: Check if the paid period has expired (you may have cancelled your subscription after you have written off); Update the Kinopoisk app to the latest version. Contact support with the cancellation date and payment check.

How do I know through which service my subscription is made?

There are several ways to check email: Find emails from no-reply@kinopoisk.ru, googleplay-noreply@google.com or your carrier, look at the check: on the bank statement or SMS-The notification will indicate the name of the service (for example, GOOGLE *KinoPoisk or MTS Kinopoisk. Check all possible accounts: Personal account of Kinopoisk. Google Subscriptions. Personal account of the operator.

Can I cancel my subscription via Xiaomi TV if it is broken?

Yes, you don't need a TV to cancel. The key is to know which service you subscribed to: If you use Google Play, cancel it on the web, if you use Kinopoisk, you use your personal account, if you use the operator, you use their website or your support call, if you don't remember the payment method, check your credit card history.

What happens if you don't cancel your subscription?

The subscription will automatically renew until: You do not cancel it manually, the attached card does not expire (or the account does not run out of money), the service will not cease to exist (unlikely), the amount of the write-off depends on the tariff (usually from 199 to 499 rubles per month), If the card is blocked or the account does not have enough funds, the service can suspend access until the balance is replenished.