Where to store and how to open conversation records on Xiaomi phones: all ways

Recording phone conversations on Xiaomi smartphones is a useful feature that helps you capture important details of negotiations, confirm agreements or simply save memorable conversations. However, many users face the problem of where to find these records, how to listen to them and why they sometimes disappear? In this article, we will discuss all the legal ways to access call records on Redmi devices, POCO and other Xiaomi products, including hidden folders, settings of the Phone application and methods for recovering deleted files.

It is important to understand that the ability to record conversations depends on the MIUI firmware version, regional restrictions and phone model. For example, on some devices for the European market, the recording function may be disabled by default due to privacy laws.

If you’ve never turned on a conversation record but want to start doing it, there’s a guide to set up automatic recording for all incoming/outgoing calls, and if the Suddenly records are gone, check out our hidden file search and data recovery guidelines.

Where to store conversation records on Xiaomi by default

Most Xiaomi smartphones store phone records in the standard Phone application** (Dialer).However, the path to the files depends on the version of MIUI and the device model.

• 📁 Internal memory: /storage/emulated/0/MIUI/sound_recorder/call_rec/ — standard-position MIUI 12–14.
• 🔊 Records folder** in the Files app: often entries are duplicated here in format.m4a or.

On devices with MIUI 14 And the new way may change to /storage/emulated/0/Recordings/Call/. If you don’t find the folder manually, use the built-in search in the Files by Google app (Files by Google or standard Mi File Manager): type a request in the search bar. call_rec or.

⚠️ Note: On some models (e.g. Xiaomi 13 Pro for the European market), recording conversations is disabled at the firmware level. APK This can lead to the blocking of Mi Account.

How to enable automatic recording of all calls

If the recording function is disabled, it can be activated in the settings of the Phone application**:

1. Open the phone app** (pipe icon).
2. Click on the three dots in the top right corner → select Settings**.
3. Go to the section "Recording conversations"** (or Call recording on English firmware).

On some devices (e.g. POCO F5), the recording option may be hidden.

1. Make sure the app has access to the microphone and storage.

Make sure the Phone app has access to the microphone |

Check the space in memory (minimum 500 MB) |

Turn off the power saving mode for the "Phone" application |

Update MIUI last-minute-->

On devices with MIUI Global Stable 14.0.5 and later, the recording function may be blocked for numbers not saved in contacts due to Google's privacy policy, in which case the recording will be available only for calls from the address book.

How to listen to and manage conversation records

Once the recording is created, you can listen to it directly in the Phone app or through the file manager.

Method 1: Through the Phone App

1. Open the “Phone” → tab “Journal” (calling history).

Method 2: Through the File Manager

If the records are not displayed in the call log, find them manually:

1. Open the Files app (Mi File Manager).

⚠️ Note:.amr recordings may be played with distortion on some players. VLC Player or convert the file to.mp3 via online services.

Why conversation records are not saved or disappear

If Suddenly records are no longer saved or have disappeared from memory, the reasons may be as follows:

• 🚫 Lack of memory**: MIUI Automatically deletes old records when space is scarce (threshold less than 1 GB of free space).
• 🔄 Resetting**: After resetting to factory settings, all records are deleted without recovery (unless there was a backup).
• 🛡️ Firmware restrictions**: On EU devices (e.g. Xiaomi) 12T Pro) the record may be blocked because of GDPR.

To recover the missing records:

1. Check the folder. /storage/emulated/0/MIUI/sound_recorder/call_rec/.trash/ — Sometimes files are moved to the “basket».
2. Use data recovery applications such as DiskDigger or Recuva (root rights required for deep scanning).
3. If the records are synced with Mi Cloud, check the Records section in the cloud web version (i.mi.com).

How to record conversations on Xiaomi if the feature is disabled

If your firmware does not have a recording option, there are a few legal workarounds:

Method 1: Use third-party applications

Apps like Cube Call Recorder ACR or Boldbeast Call Recorder can record calls even on restricted devices.

• 📱 Android 10.+ these applications require the inclusion of special settings for recording through speaker (see the instructions in the application).

Method 2: Enable entry through the engineering menu

On some devices (e.g. Redmi Note 10 Pro), you can activate the recording via the engineering menu:

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After entering the code:

1. Go to Audio → Normal Mode → Type.
2. Choose VoIP Call or Voice Call.
3. Activate the Record Call Audio option.

⚠️ Attention: Incorrect settings in the engineering menu can cause failures in the communication module. Before changing, back up the data via Settings → Additionally. → Backup and reset.

How to protect conversation records from outsiders

Telephone records contain confidential information, so they must be protected by:

• 🔒 Encrypting folder: Use applications like File Lock or Vault to block access to the folder call_rec password.

For additional security:

1. Remove metadata from records (such as a phone number) using apps like Metadata Remover.
2. Regularly clean the call log of unnecessary entries (Phone → Log → Hold the record → Delete).
3. Set up automatic deletion of old records (in the settings of the Phone application → Record conversations → Autoclean).

💡

If you share work records frequently, use services like Tresorit or Proton Drive, which encrypt client-side files to prevent data leakage.

Frequent mistakes and how to fix them

When you're working with conversation records, you often have typical problems, and here are the most common ways you can solve them:

If none of the methods helped, try resetting the settings of the phone application:

1. Go to Settings → Applications → Application Management → Phone.
2. Click on “Storage” → “Reset settings”.

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Before resetting the phone app settings, export important records manually – they can be deleted along with the cache.

FAQ: Answers to popular questions