Paid subscription to the movie search automatically renews, if not disable it in advance β and many users of Xiaomi TV face unexpected charges. Especially unpleasant when money is charged from a linked card, and access to the service you have long been without. In this article, we will discuss all the current ways to disable subscriptions on Xiaomi TVs (including models Mi TV 4/5, Redmi Smart TV, Xiaomi TV A Pro, etc.), as well as through related devices β smartphone or computer.
It's important to understand that the process of unsubscription depends on where it was signed up. On Xiaomi TV, it could have happened:
- πΊ Through the built-in Cinema Search app (the most common case)
- π³ Google Play (if TV is running on Android) TV and linked to a Google account)
- π On the website of the Kinopoisk (if the subscription was issued through the browser)
Weβll look at each scenario separately, with step-by-step instructions and screenshots (where possible), and youβll also learn what to do if the debit is over and subscription is still active β a common problem when using Xiaomi TVs with PatchWall or Google TV firmware.
1. Disable subscriptions via the KinoSearch app on Xiaomi TV
If you subscribed directly to the Kinopoisk app on your TV, you can cancel it there, which works for most Xiaomi TV models (except those that use Google Play as the main app store).
Instructions:
- Open the Movie Search app on your Xiaomi TV.
- Sign in with the same account through which the subscription was issued.
- Go to Profile β My Subscriptions (or Settings β Subscription, depending on the version of the app).
- Find an active subscription and click Subscription Management or Cancel.
- In some cases, the system will suggest you pick a reason β it's not necessary, but it can help improve the service.
β οΈ Note: If the Undo button is inactive or not, then the subscription is not tied to the Cinema Search account, but to another service (for example, Google Play or the App Store.
Is the Cinema Search app open under the correct account?
Is there an active internet connection on TV?
Has the subscription expired (cancellation is only possible 24-48 hours before renewal)?
Are login data (logins/passwords) saved?
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After cancellation, you will receive an email notification linked to your account, the subscription will be valid until the end of the paid period, but automatic renewal will cease. If the debition does occur, contact the Kinopoisk support with a check for payment.
2. Unsubscribe from Google Play (for Xiaomi TV on Android TV)
Many Xiaomi TV models (such as Mi TV 5 Pro or Xiaomi TV A2 4K) are based on Android TV and use Google Play to install apps. If a subscription to Movie Search was signed through this store, you need to cancel it in the Google account settings.
Method 1: Through the TV
- Open the settings on your Xiaomi TV.
- Go to Accounts and Log in β Google β Manage your Google Account.
- Select Payments and Subscriptions β Subscription Management.
- Find Movie Search in the list and click Unsubscribe.
Method 2: Through a computer or smartphone
- Open your browser and go to the Google Play website.
- Sign in with the same account as you do on TV.
- Click on the profile icon in the top right corner β Payments and subscriptions β Subscriptions.
- Find a movie search, click Manage β Unsubscribe.
β οΈ Warning: If multiple Google accounts are used on the TV, make sure you're signed in to the one through which the subscription was signed up.Sometimes Xiaomi TV By default, it connects to an account tied to the remote, not to the main user profile.
Through the TV Movie Search app|Google Play on TV|Through the Google Play website|Through the Movie Search website|I donβt know where the subscription was made.-->
3. Disconnection through the website of the Kinopoisk (if the subscription is issued there)
If you paid for a subscription directly on the website of the Kinopoisk (for example, through a bank card or Yandex.Money), you can cancel it only in your personal account, this method is universal and works regardless of the TV model.
Step-by-step:
- Go to the website of the movie and log in.
- Click on the profile avatar in the upper right corner β My subscriptions.
- Find an active subscription and click the Management.
- Select Cancel Automatic Renewal.
- Confirm the action by SMS or email (if necessary).
If there is no My Subscriptions section, check:
- π Login accuracy (you may be using another account).
- π³ Payment method β if you subscribed through the App Store (for Apple) TV), You need to cancel it in the settings. iPhone/iPad.
- π Extension date β Cancellation is possible no later than 24 hours before the debiting.
What to do if there is no βCancel Subscriptionβ button?
4.Challenges with Xiaomi TV Unsubscription: What to Do?
Xiaomi TV users often face technical difficulties when trying to disable subscriptions.
| Problem. | Possible cause | Decision |
|---|---|---|
| The "Cancel" button is inactive. | Subscription is made through another service (Google Play, App Store) | Check your subscriptions in Google/Apple account |
| The Cinema Search app does not open | An outdated version of the TV app or firmware | Update the app to Google Play or reinstall it |
| The write-off has passed, but the subscription has not been canceled. | Synchronization error between Kinopoisk and payment system | Contact support with a payment check |
| No SMS is sent to confirm cancellation | Blocking messages by the operator or failure on the side of the Kinopoisk | Try confirming via email or contact support |
If none of these methods worked, try:
- Restart the TV (Settings β About TV β Reboot).
- Update your TV firmware to the latest version (Settings β About TV β System Update).
- Remove and reinstall the Kinopoisk app.
- Reset your Google Play settings on TV (Settings β Apps β Google Play β Storage β Clear Data).
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If you are debiting your subscription but you are not using it, check if your Kinopoisk account is connected to third-party services (for example, MTS TV or Tricolor), sometimes operators link subscriptions without the user's knowledge.
5. How to get back money for an unwanted subscription?
If the cancellation for the Film Search was not your consent (for example, due to autorenewal), you can request a refund.
- π³ Bank card: Contact the bank with a check and explain that the subscription was canceled in a timely manner. Many banks (Sberbank, Tinkoff, VTB) meet and return funds within 30 days.
- π± Google Play: Request a refund via the feedback form.Indicate that you could not cancel your subscription due to technical issues on Xiaomi TV.
- π App Store: Use Apple's service to dispute payment. Attach screenshots of errors (if any).
- π¦ Telecom operator (MTS, Beeline, MegaFon): Call in support of the operator and ask to disable the service "Kinopoisk Premium" (sometimes it is connected as an additional option).
β οΈ Warning: Refunds are only possible within 14 to 30 days of the date of the debit, if more time has passed, the chances are minimal, in which case you only have to cancel the subscription to avoid further payments.
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Save all the checks and error screenshots, which are needed to challenge the payment, and without proof, banks and payment systems rarely return.
6.How to avoid automatic renewal in the future?
To avoid any more unexpected write-offs, follow these guidelines:
- π Enable renewal notifications in the Movie Search settings (Section Profile) β Settings β Notifications).
- π Mark the date of renewal in the calendar 3-5 days before write-off.
- π³ Use virtual cards to pay for subscriptions (such as from Tinkoff or Sber) and are easy to block after payment.
- π‘οΈ Set limits on your bank card for online payments.
- π Periodically check active subscriptions in Google Play, App Store and personal account of the movie search.
If you rarely use Movie Search, consider alternatives:
- π¬ OKKO β Often offers free trial periods.
- πΊ ivi β there are rates with monthly payment without auto-renewal.
- π₯ Amediateka β suitable for fans of TV series.
You can install any of these apps on Xiaomi TV via Google Play or third-party stores (like Aptoide TV).