How to update the application “My MTS” on the Xiaomi phone: all ways and life hacks

The My MTS app** is a key tool for managing operator rates, fees and bonuses. On Xiaomi smartphones (Redmi, POCO, Black Shark), its update can encounter nuances: from the lack of an Update button in Google Play to errors when installing APK. In this article, we will analyze all current ways of updating (including hidden ones), as well as solve typical problems – for example, when the application “hangs” on the old version or gives a 504 error when downloading.

Xiaomi has a branded app store, GetApps, and MIUI restrictions on installing APKs from unknown sources, and we’ll take these into account and give unique recommendations for MIUI 13/14 and Android 12/13/14 firmware that you won’t find in standard instructions, and we’ll also explain why updates through Google Play are sometimes blocked even on a stable Internet — and how to get around it.

1.Preparing Xiaomi phone for upgrade

Before installing the new version of "My MTS"** check three key parameters:

• 📱 Version. MIUI Android: Open Settings → If you have Android 10 or older, but MIUI 12 and below – some features of the application may not work properly.
• 📶 Internet Stability: Updating via Google Play requires a speed of at least 2 Mbps. When connecting to Wi-Fi with restrictions (for example, in public networks), an error may appear. DF-DFERH-01.
• 🔒 Permits for Unknown Sources: If you plan to install APK manually, activate the option in advance in Settings → Annexes → Special permits → Installation of unknown applications.

On Xiaomi with firmware MIUI Global sometimes works by blocking the installation APK Because of the security policy, to avoid mistakes. INSTALL_FAILED_VERIFICATION_FAILURE, before downloading the file:

1. Open Settings → Memory → Clean up and remove the Google Play Store cache.
2. Reboot your phone, it will reset the system’s time constraints.
3. Connect to another Wi-Fi network or activate mobile internet (if the tariff allows).

⚠️ Note: On Xiaomi models with MIUI China (e.g. Redmi Note 11 Pro)+ 5G) Google Play may not be available, in which case use the installation method through APK or GetApps (see Section 4).

2. Method 1: Update via Google Play

The most reliable method is to download the new version from the official store, but Xiaomi has pitfalls.

1. Open Google Play Store and search for “My MTS”**.
2. If the Update button is inactive, check it out: 🔄 Auto Update: Go to Profile → Settings → Network preferences and select Only via Wi-Fi (if you have limited traffic). 📥 Shop cache: Clear Google Play data in Settings → Annexes → Application management → Google Play Store → Memory. 🌍 Account Region: If your Google account is linked to another country, the app may not show.Change region in your profile settings.

Update

Xiaomi

MIUI 14

If the application does not start after the update or if it gives an error “Application not installed”**, do:

adb shell pm clear ru.mts.mtsconnect

This command will reset the application settings without deleting (ADB and USB debugging enabled are required).

Clear the cache of the Google Play Store

Check the Google Account Region

Connect to a stable Wi-Fi

Disable VPN (if used)

Reboot the phone-->

Method 2: Installation APK-hand-file

If Google Play doesn’t offer an update, download the APK from the official source:

1. Go to My MTS website in Google Play (open in your browser on your PC or phone).
2. Copy the link to the page and paste it into APKCombo or APKPure.
3. Download the latest version APK (Make sure the file is called ru.mts.mtsconnect_*.apk).
4. Transfer the file to your phone (e.g., via Telegram or Xiaomi File Manager).
5. Start the installation by confirming permissions. MIUI 13/14 may require additional confirmation in Settings → Memory → Files.

The advantage of this method is the ability to install the beta version of the application (if available) or roll back to the previous stable build.

⚠️ Attention: Xiaomi Redmi 9A Other budget models with Android Go may not have enough memory to install APK. In this case, remove unnecessary applications or transfer files to microSD.

Method 3: Update via GetApps (for MIUI China)

Xiaomi smartphones with Chinese firmware (MIUI China) instead of Google Play uses the branded store GetApps. To update “My MTS”** through it:

1. Open the GetApps app (the icon with the blue robot).
2. In the search, enter MTS or MTS (in English layout).
3. If the application is not found, try:

Update

MIUI China

If GetApps gives you an error called “Can’t download”**, try:

1. Clear the GetApps cache in the app settings.


2. Delete and re-add Xiaomi account to Settings → Accounts.




3. connect to another Wi-Fi network (e.g., change access point).

💡

If GetApps doesn’t have the right app, try installing Google Play manually. download the Google Installer APK (like 4PDA) and follow the instructions for installing Google services.

5. Solving errors in the update

Let’s look at the most common problems and solutions for Xiaomi:

Error 504 ("Can't download data")

It is updated via Google Play because of:

• 🌐 Lockdowns IP: If you use VPN Or proxy, turn them off.
• 📡 Problems with DNS: Change it. DNS at 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare) in Settings → Wi-Fi → Additionally. → Settings IP.
• 🕒 Time crash: Check that the date and time on the phone are synced with the network (Settings) → Additionally. → Date and time).

Application Not Installed Error (When Installing APK)

A common problem with MIUI is due to:

• 🔧 Signature Conflict: Remove the old version of the app through Settings → Annexes → My MTS. → Delete.
• 📁 Damaged. APK: Download the file again and check its hash (see spoiler above).
• 🛡️ Restrictions MIUI: Turn it off. MIUI Optimization in the Developer Settings.

The app freezes after the update

If the MTS does not open or fly out:

1. Clear cache and data: Settings → Applications → My MTS → Memory → Clear cache/data.
2. Reinstall the app.
3. Check compatibility: Some features (like MTS Cashback) don’t work on Android 11 and below.

💡

If the persists error is even after reinstalling, try rolling back to the previous version of APK. Often new builds contain bugs that Xiaomi blocks at the MIUI level.

6. Optimization of the application after updating

After a successful update, configure My MTS** for maximum performance:

• 🔔 Notifications: Allow alerts in Settings → Annexes → My MTS. → Notifications to avoid missing important messages from the operator.
• 🔋 Auto Start: Add the app to boot (Settings) → Annexes → Permits → Auto-run, otherwise it may be closed by background optimization MIUI.
• 📶 Mobile Data: Allow background traffic in Settings → SIM-maps and mobile networks → Transfer of data → Background gear.
• 🔒 Security: Enable application lock with fingerprint or password (Settings) → Annexes → My MTS. → Application lockdown).

Xiaomi has introduced the “Separate Storage” feature with MIUI 14 and Android 13 (for app cloning). If you need two MTS accounts (for example, personal and work), activate it in Settings → Apps → Dual applications.

To expedite the work:

1. Turn off animation in the developer settings (Settings → About Phone → MIUI Version → 5 times tap → Windows animation: 0.5x).


2. Add the My MTS widget** to the home screen for quick access to the balance.

7. Alternative ways of managing MTS services

If you can’t update your app (e.g., on Xiaomi without Google Play), use:

• 🌐 Web version: Go to login.mts.ru via browser. The functionality is identical to the mobile application.
• 📞 USSD-team: *111# — balance-sheet. *100*1# — deposit. *111*088# — tariff-management.
• 💬 Telegram chatbot: Write @MTSHelpBot — The bot supports all the functions of the application, including payment.
• 📧 Email notifications: Activate in your personal account on the MTS website to receive checks and information about write-offs to the mail.

On Xiaomi MIUI 12 and below USSD-Teams may not work through the standard Phone app** In which case, install an alternative dialer, such as Google Phone (available on Google Play).

FAQ: Frequent questions