How to Write to Xiaomi Support via Phone: All Working Ways in 2026

Faced with a problem in Xiaomi smartphone, smart watch Mi Band or router Mi Router, but do not know how to get help? the official technical support of the brand offers several channels of communication, and most of them are available directly from your phone — without having to look for a computer or visit a service center. In this article, we will analyze all the current ways to write in support of Xiaomi through a mobile device, including hidden chips and nuances that are not covered in the standard instructions.

It is important to understand that the choice of channel depends on the type of problem, for example, for warranty cases (breakdown of a new phone, marriage), it is better to use an official chat or call, and for software bugs (errors). MIUI, We analyzed user feedback and support response rates — below are the actual response times for each channel (updated June 2026).

Don’t waste time looking for contacts — this article contains direct links, screenshots of interfaces and step-by-step instructions based on the latest changes in Xiaomi services. And if you’ve tried to contact support but never got an answer, there’s a section at the end of the article with alternative solutions.

1. Xiaomi’s official chat in the “Mi Support” app

The fastest way to get an answer is to use the built-in chat in the company’s Mi Support app (formerly Mi Service), a method that is suitable for owners of Xiaomi, Redmi or smartphones. POCO, Since the application is pre-installed in the firmware MIUI. If not, download it from Google Play or App Store.

To start the dialogue:

• 📱 Open the “Mi Support” app** (the icon with the blue shield and the white letter “i»).
• 🔍 In the lower menu, select the Support section. → Online chat.
• 💬 Click Start Chat and select the problem category (e.g. Smartphone, Accessories», «MIUI»).
• 📝 Describe the problem in as much detail as possible - specify the device model, version MIUI (find out in Settings → On the phone and the steps that led to the error.

The average response time in chat is from 5 to 30 minutes on working days (from 9:00 to 18:00 Moscow time). On weekends and holidays, the wait can be delayed up to 2-3 hours. If the chat is not available, check if you use it. VPN: The service blocks access from some regions (for example, Crimea or DPR/LPR).

Device model (e.g. Redmi Note 12 Pro) 5G)

Version. MIUI (for example, 14.0.5.0)

Detailed description of the problem (when it appeared, after what actions)

Photo/video error (if any)

Contact phone number for feedback-->

2.Calling the Xiaomi hotline

If the problem is critical (for example, the phone does not turn on or requires an urgent replacement under warranty), it is better to call the official hotline.

• 📞 8 800 700-64-64 (call-free).
• 📞 +7 495 663-64-64 (foreign-call).

Mode of work:

Prepare before the call:

• 📄 Serial number of the device (find on the box or in Settings) → The phone. → All characteristics).
• 📅 Purchase date (required to verify warranty).
• 🛒 Check or order number (if you bought from the official Mi Store).

⚠️ Warning: Hotline operators do not solve software problems (e.g. bugs in the software) MIUI They're supposed to confirm the warranty and send it to the service center, and for software questions, you'd better use a chat or Mi Community.

Official chat in Mi Support

Calling the hotline

Appeal via Mi Community

Social networks (Vkontakte, Telegram)

Never treated.-->

3. Contact via Mi Community (official forum)

Mi Community is a platform for Xiaomi users to ask questions to other owners of equipment and official moderators of the brand.

• 🔧 Software bug solutions (e.g., the error "Com.android.phone process stopped»).
• 📱 Advice on setting up MIUI (Hidden functions, battery optimization).
• 🔄 Problems with updates (hang on the logo, firmware loading error).

How to create an appeal:

1. Go to the Mi Community website (preferably via Chrome or Mi Browser).
2. Sign up with your Xiaomi account (if not, sign up).
3. Click Create a theme → Select a section (for example, “Smartphones» → «Redmi Note 12»).
4. Fill in the fields: 📌 Title – briefly describe the problem (example: “Redmi” 10C see SIM-map»). 📝 Text - specify the model, version MIUI, bug-play. 📎 Attachments – add screenshots or logs (how to get logs: Settings) → The phone. → Debugging information → Report collection).

The response time varies:

• 👥 From users from 10 minutes to several hours.
• 🛡️ From official moderators - from 1 to 3 working days.

Advice:

#help

#bug

@MiCommunity_RU

💡

If your topic on the forum has been hanging unanswered for a long time, edit the first post and add the word "[Actual]" to the beginning, which increases the chances that it will be noticed by moderators.

4.Social networks: VKontakte, Telegram, Facebook

Xiaomi actively hosts social media pages where you can ask a question in comments or private messages, but not all channels are equal — some only answer typical questions (such as “where to buy”), and others ignore the requests at all.

How to write correctly in social networks:

• 📌 Use private messages (not comments under posts – they are often not seen).
• 📎 Attach a photo/video problem and specify the device model.
• 🔄 If you have not responded within 24 hours, re-write or mention the post in the comment under the new publication.

⚠️ Note: Telegram and Facebook often respond with an automatic bot that suggests you go to the chat Mi Support.Don’t waste time on a dialogue with the bot – immediately specify that you need a response from a live specialist.

5. Email (for complex cases)

Email is the slowest, but sometimes the only way to solve a non-standard problem (for example, a dispute over a guarantee or a refund).

• 📧 support.ru@xiaomi.com — generality.
• 📧 warranty.ru@xiaomi.com — warranty cases.
• 📧 shop.ru@xiaomi.com — Problems with orders in the Mi Store.

How to write a letter so that it is not ignored:

1. Subject line: Specify the device model and the problem (example: "Redmi Note 11 - camera does not work after a fall, warranty").
2. Text: Briefly describe the problem (3-4 sentences); provide the serial number, date of purchase and place of purchase; attach photos/video and screenshots of errors.

Signed:

Response time is 3 to 7 business days, if you have an urgent email, duplicate it to all three addresses and call the hotline to speed up the process.

6. Alternative methods if support does not respond

There are times when none of the official channels helps: chat hangs on the "waiting", calls are dropped, and letters are ignored.

• 🛠️ Contact the service center yourself. Find the nearest one on the site. mi.com/ru/service You're required to take the device under warranty, even without prior approval from support.
• 📢 If the problem is related to the refusal of warranty repairs, make a claim through the website of Rospotrebnadzor. Xiaomi usually responds to such requests within 5-10 days.
• 🤝 Visit the offline store Mi Store. In branded stores often have specialists who can help with diagnosis or immediately take the device for repair.

If your device is not warranty-based but requires repair, consider the following options:

• 🔧 Unofficial service centers.Search with good reviews on Yandex.Maps or 2GIS. The average cost of repairing the Redmi Note 12 screen is 5-8 thousand rubles.
• 🛒 Self-replacement of components: you can buy original parts on AliExpress or Beru (for example, a battery for a battery). POCO X3 worth ~For disassembly instructions, please visit YouTube (channels such as “Repair Xiaomi” or “Mi Repair»).

💡

If the support ignores your requests for more than 5 working days, feel free to contact Rospotrebnadzor. According to the law "On Protection of Consumer Rights" (Article 18), you have the right to free repair or replacement of the device during the warranty period.

FAQ: Frequent questions about appealing for Xiaomi