How to find a phone call record on Xiaomi Redmi Note 9 Pro

Xiaomi smartphone owners often face the need to recover important information from the past dialogue. Finding saved audio on the Redmi Note 9 Pro can be difficult due to the features of the MIUI shell and recent changes in Android security policy. However, knowing the exact paths to system folders and settings of the standard Phone application, you can easily access the desired file.

To make matters worse, Xiaomi has switched to the standard Google Dialer in recent firmware versions, which has a different storage structure than the original MIUI caller. If you're used to looking for files in old directories, you might be surprised by their absence. In this article, we'll take a look at all possible scenarios and solutions to the problem.

Don't panic if the file doesn't show up in a gallery or a standard manager right away. Android 10 and above has imposed strict restrictions on apps accessing root memory, which has kept many system folders from surface viewing. We'll look at both standard search methods and ways to bypass restrictions through connecting to a computer or using special commands.

Search for records through the standard phone application

The fastest way to find the audio you're interested in is to use the built-in functionality of the call app. In Redmi Note 9 Pro, the interface may vary slightly depending on the version of MIUI, but the logic remains the same. Open the Phone app and go to the Recent or Journal tab.

Find the contact or number you want to call, and usually you have a little voice recorder or tape recorder next to the number or under the name of the caller, and click on that phone number to reveal the details of the call, and the menu that opens should have a play button or speaker icon.

⚠️ Note: If there is no record icon, this may mean that the automatic write function for that particular number has not been activated or the file has been deleted by the user previously.

To get a deeper look at your call history, you can click on three dots in the corner of the screen and select Record Settings, which often displays a list of all the saved files sorted by date, a handy way to find a record if you don't remember the exact time of the call or the name of the contact person.

Direct access through the file manager

If you can't find a file through the call interface, you need to go to manual search in the device's file system. The path to entries on the Xiaomi Redmi Note 9 Pro depends on which application was used to make the call. Most modern models have Google Dialer installed by default, which stores data in hidden system folders.

Open the standard Explorer or Files app, and you need to go to the internal memory section if you have an original caller. MIUI, Look for a folder on the way. MIUI/sound_recorder/call_rec. This is where files are usually stored in format.m4a or.mp3.

However, if you have a Google Phone installed, the path will be much more difficult due to Android security limitations: Android/data/com.google.android.dialer/files/sound_recorder. On new versions of Android, access to the data folder may be restricted and the system will ask for special permission to view the content.

Within the directory, files can be sorted by date or contact identifiers. File names are often a set of numbers corresponding to the date and time of the call. To avoid confusion, sort files by date of change. If the folder is empty, check if the record is included on the external SD-card, if it is installed on your device.

Features of data storage in Google Dialer

The switch to Google Dialer has been a headache for many Xiaomi users, and the main difference is that new versions of the app don’t allow you to simply copy a record to another folder or send it through the messenger without special manipulation.

In addition, the storage format can be changed: instead of the usual audio files, some versions of Google Phone store data in a format that requires the original application to playback, this is done to protect user privacy, but creates inconvenience if you need to transfer the recording to your computer.

It's important to understand that when you update your Google Phone app, folder structure can change. If you've recently updated your smartphone or app and your old records are gone, check your cloud storage settings. Sometimes Google suggests syncing your records with your account, which moves them from local memory to the cloud.

Use of the Dictaphone and Cloud application

In some MIUI configurations, conversation records can be duplicated or stored directly into the standard Dictator app. Check this program by opening it and looking at the list of all records. Often there is a separate tab or category marked as "Call records."

If you use Xiaomi Cloud or Google Drive, chances are your records are automatically synced. Go to your Mi Account settings on your device, select Sync, and check if the Dictator or Call Record is activated. If so, the file may be in the cloud even if it is deleted from your phone.

To access cloud records:

• 📱 Open your smartphone settings and go to your Mi Account.
• ☁️ Select “Xiaomi Cloud” and log in.
• 🎙️ Find the "Dictophone" section and check the list of files.
• ⬇️ If necessary, download the file back to the device.

The advantage of cloud storage is that the recordings do not take up space on the internal drive and will not be lost when you reset the settings to the factory.However, listening will require a stable Internet connection, which can be uncomfortable on trips.

Search for records through PC connection

The most reliable way to find and save a record if the phone’s file manager can’t see it due to system constraints is to connect the Redmi Note 9 Pro to a computer. USB-The cable computer gets higher access rights to the file system than any application on the smartphone itself.

Connect your phone to your PC, select the mode of operation USB «File transfer» (MTP). On your computer, open "My Computer," find your device, and go to internal memory. Now you can safely navigate the path. Android/data/com.google.android.dialer/files/sound_recorder, Even if the phone was empty, the folder was empty.

The copying path:


Internal Storage -> Android -> data -> com.google.android.dialer -> files -> sound_recorder

⚠️ Note: Do not delete or rename system files in the folder Android/data directly from the computer, this can cause the call app to malfunction.

Copy the file you want to use on your computer's hard drive, and then you can play it with any media player, rename it or send it to you by email, and it's also a great way to back up important conversations by freeing up space on your phone.

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If your computer can’t see the Android/data folder, try using a third-party root file manager or a Total Commander app with a system folder access plugin.

Solving problems with lack of records

There are times when you know for sure that the recording was being done (there was a voice notification), but the file is nowhere. The first reason may be a crowded memory. If the Redmi Note 9 Pro ran out of space, the system may interrupt the recording process or not save the file correctly.

The second option is a malfunction of the Phone app. Try clearing the app cache. Go to Settings → Apps → All Apps → Phone. Click Clear and select Clear Cache. Don't confuse it with Clear All, otherwise you'll lose your call history.

Also worth checking permissions. Make sure the Phone or Recorder app has permission to access the device's memory. Without that, Android blocks the storage of audio files. In modern versions of MIUI, this permission is called File Management or All Files.

If nothing works, it's possible that the file was corrupted when it was written, as happens when the connection breaks abruptly or the battery is discharged at the time of the call, and it's extremely difficult to recover such files, often requiring specialized data recovery software.

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Regularly checking your recording settings and free space is the best way to prevent the loss of important conversations on Xiaomi.

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