“Genshin Impact is not supported on your Xiaomi device”: how to get around the bug and start the game

Why does Genshin Impact refuse to work on Xiaomi smartphones?

You downloaded Genshin Impact from the official website or Google Play, but when you launch you see a disappointing message: "The game is not supported on your device"? The problem is familiar to thousands of owners of Xiaomi, Redmi and POCO - even on flagships like the Mi 12 or Redmi K60. 90% of the time, it is not the "weak" specs that are to blame, but the software limitations that can be avoided.

The fact is that miHoYo (game developer) blocks the launch on devices with:

• 🔹 Non-certified firmware (including Global Firmware) ROM root-righted);
• 🔹 Modified system parameters (e.g., device model substitution);
• 🔹 Outdated versions of Google Play Services or MIUI;
• 🔹 Regional restrictions (e.g. Chinese firmware) CN ROM).

Fortunately, most of these problems are solved without complex manipulations. Below are proven methods, sorted from the simplest to the most radical. On devices with a Snapdragon 8 Gen 2 processor (for example, Xiaomi 13 Ultra), the error often arises from a conflict with HyperOS technology - for them there is a separate solution in Section 5.

1. Minimum Requirements Check: Is Your Xiaomi Really Playing?

Before digging into the settings, make sure your device meets the official Genshin Impact requirements (relevant to version 4.8+):

If your smartphone is not up to the minimum requirements (for example, Redmi 9A with Helio G25), then you can not get around the lock – the game will lag or not start.

• 🎮 Try the cloud version through GeForce NOW orbosteroid;
• 🖥️ Install the emulator (BlueStacks or MuMu Player) on your PC.

⚠️ Note: On devices with Mediatek Helio G35/G36 (Like Redmi. 10A) The game can be launched, but it will be “flying out” every time. 5–10 The solution is to use a cooling stand or limit the amount of time it takes. FPS before 30 graphically.

Google Play Services and MIUI Update: Why it Matters

Genshin Impact uses Google Play Services to check the device, and if the service version is older than 23.18.13, the game simply does not recognize them.

How to update:

1. Open Settings → Applications → Application Management;
2. Find Google Play Services (Icon) 🛒 gear-wheeled);
3. Click Update (if the button is inactive, go to Google Play and update from there).

If the update doesn’t help, try clearing the cache:

Settings → Applications → Google Play Services → Storage → Clear cache

Check out the MIUI version as well:

• 📱 Go to Settings. → The phone. → Version. MIUI;
• 🔄 If version is older than 12.5, update via Settings → Updating the system;
• ⚠️ On Chinese firmware (CN ROM) Updates may not come - you will need manual firmware through the Mi Flash Tool.

Clear the cache of Google Play Services|Update MIUI last-minute|Reset the device|Check the vacant space (minimum 2 GB)-->

3. Device ID reset: cheating the system

One of the most effective methods is to reset an ad ID (aka Google Advertising ID), because Genshin Impact links support for the device to this identifier, and if it was blocked earlier (for example, for cheating), the game will not start.

Instructions:

1. Open Settings → Google → Advertising;
2. Click Reset the advertising ID;
3. Confirm the action and restart the smartphone;
4. Try to re-start the game.

If you do not have Ads in your settings, you do not have Google (typical for CN ROM) services on your device.

• 📥 Install Google Play Services manually (download) APK APKMirror);
• 🔧 Use an alternative method – changing the device model (described in section 4).

⚠️ Attention: On some firmware (MIUI 14+) drop-off ID This can cause you to temporarily lock your Mi Account. If you use cloud backup, backup your data in advance!

4. Replacement of the device model: a radical method for experienced

If previous methods didn’t work, you can “fake” a smartphone model so that the game thinks you’re using a supported device (like the Samsung Galaxy). S22). This method requires root rights or use ADB.

Method 1: Through ADB (without root)

1. Enable Developer Mode (click 7 times on the MIUI version in your phone settings)
2. Activate USB Debugging in Settings → Additional → For developers;
3. Connect your phone to your PC and execute the command: adb shell settings put global device_name "SM-S908B" (where SM-S908B — Samsung Galaxy S22+);
4. Reset the device.

Method 2: Device ID Changer (requires root)

• 📱 Install the app from Google Play;
• 🔧 Select the option android.os.Build.MODEL;
• 📝 Enter one of the supported models: SM-S918B (Galaxy S23 Ultra); Pixel 7 Pro; 2206122SC (Xiaomi 12S Ultra – does not work on all firmware).
• 🔄 Save the changes and reboot.

After you switch the model, run Genshin Impact and check if the error message has disappeared. If so, don't return the original model, otherwise the lock will return.

5. Features for HyperOS and the New Xiaomi (2023–2026)

On HyperOS devices (e.g. Xiaomi 14, Redmi K70), standard methods may not work due to the new security system.

• 🔄 Retracement MIUI 14 (if available);
• 🛠️ Disabling optimization MIUI: Settings → Special facilities → Remove restrictions MIUI
• 📦 Installation APK through SAI (Split APK Installer: Download the full Genshin Impact package from the official website; Install SAI from Google Play; Select all files APK and press Set.